Absolutely incredible customer service and product knowledge. This is how business should be done …read more We were helped by Jake and he was so patient and knowledgeable. He showed us all the options and did digital 3D foot scan for my daughter and suggested the top 3 shows that would help her with overpronation . She is so happy with the final choice as it has the perfect combination of support of the arch and cushioning for comfort. We got the NB 860 v14. They have a great selection of colors , sizes and styles . Highly recommended and 5 to Jake for exceptional customer service . Thank you Jake!

Delicious Yemeni coffee. The shop is nice and clean and the staff are always friendly. The coffee…read moreis really hot tho. Have to wait at least 5 minutes before the 1st sip. Nice place.

Love the place! We've bought lamps, dining room chairs, cabinets and some china.Absolutely…read moredelightful!

Easy to find consignment pieces with character. They truly do have something for everyone. Quality…read morepieces that may not always be super trendy but will stand the test of time and can be styled wonderful by the right person. Even if you don't buy anything it is almost museum-like so worth a visit. There are so many unique items and it's all styled decently. There's at least one thing for everyone here and they always get new inventory. Great advantage in price over new for quality-focused individuals. They also have smaller items like affordable Swarovski and Murano glass. Was surprised by bad ratings as I have truly found a hidden gem in Oakville. Keep an eye out for "Say Goodbuy" blue tags for the best deals. All it takes is a bit of creativity to style a piece one likes for one's home.

This place has many nice brands that are hard to find in other stores around Burlington. The staff…read moreis always sweet and patient and really know their stuff! The store is always clean and well-organized, and if you're just browsing and don't need help the staff will leave you alone to shop - no annoying, overly aggressive sales people. I love that they've added in Jeff's Guy Shop too, so my boyfriend is less annoyed with my shopping. It is a bit pricey though. It's also in a great location right downtown, so you can stop in on your way down to, or back from, the lake. I stop by Joelle's every time I visit my parents in Burlington in summer.

I love this shop. Merchandise is always changing, a nice mix of trendy and classic styles of…read moreclothing, shoes and accessories. Staff are helpful without being too pushy. Count on finding something you must have each time you stop in. Their buyers have the best jobs, it's the kind of place I would like to own.

This is a fun place to browse with a lot of clothing. But hit and miss whether I find anything I…read morelike. I give 4 stars for buying clothes and accessories. But 3 stars for selling- you really don't get much $ and I'm not sure it's worth the 30 min wait for them to go through your items, only to receive $8 and 75% of your items returned back to you. Suggestions for improvement would be faster sorting of items you drop off and bin inside or just outside the store to donate your remaining items they didn't buy ( if you so wish). Just make the process easier to sell and donate, so you feel like it's all settled when you leave the store and you didn't spend a large chunk of time for a small amount of $. Some prices are on the high side. Some are reasonable. I enjoy looking through different brands and labels in the same store. I end up seeing things I don't usually because I'm boring and tend to shop at the same retail locations. It gets me out of my fashion box! Service is friendly. No issues there. Sometimes there is a wait for a change room. But nothing too crazy. The space between racks is narrow. Shopping with a stroller is challenging as it's hard for other shoppers to get past you

My first experience at this store will also be my last. I…read morebrought in 27 items to sell, and none of them were accepted. All of my items were in excellent condition and from well-known name brands. The manager told me they were declined because they had gone out of style. I find that difficult to believe, especially after looking around the store and seeing clothing that appeared to be older in style than the items I brought in. Based on what I observed, the explanation I was given did not seem consistent with the merchandise currently being sold. While that was disappointing, I understand that resale stores have their own buying criteria. The bigger issue was that when I got home, I realized my suede belt was missing. I called the store, and the employees said they would check thoroughly and speak with the manager, since she was the one who had gone through my items. One of the sales associates even asked the manager to call me, but she refused. When I eventually spoke with the manager, she denied ever seeing the belt with my jacket and skirt and simply said she was sorry, without offering any effort to investigate further or resolve the situation. I'm extremely disappointed--not only were none of my items accepted, but one of my belongings was lost, and the customer service afterward was very poor. Based on this experience, I won't be returning and cannot recommend this store.

Thank you to Lucy's. Very impressed with your alteration work. My long black…read moreskirt now fits perfectly and is ready for the holiday season. Also thank you for putting sleeves on a pretty sleeveless dress and making it more wearable. I highly recommend Lucy's for their expertise and workmanship. Barbara

If I could give a 0 rating I would. The most unprofessional and rude experience I have ever…read moreencountered by a small business. This is saying a lot from me as my family ran their own business for 35 years, and both my in-laws have their own business, one is in retail and has been in business for 40 years. Never would anyone in my family ever treat a person the way I was treated. I came to look at prom dresses for my niece. The door was locked and there was a sign that said "ring bell". I waited a good 5minutes before someone popped out of the curtains from the back. She gave me an annoyed look and asked how she could help me. I said I just wanted to look at dresses for my nieces prom. She reluctantly let me in but had to make sure to mention that she normally has times for mother of the bride and proms, and demanded I take my shoes off. I really don't know what the big deal is with shoes. I mean it's a dingy not vary clean store to begin with, if it had been raining or snowing outside I could understand taking off my shoes, but it was a nice day, my shoes weren't dirty. I was taken back and asked if there was a problem, again she glared at me with this annoyed look and she looked down at my shoes and said take your shoes off. At this point I said, no thanks...I'm going. She sarcastically said "okay by" and locked the door behind me. there are many ways this woman could have handled this situation differently. ..there could have been a sign on the door "by appointment only", or she could have greeted me at the door and said "I'm sorry we only do appointments or can you come back later between this and this time. I left the store so mad. I would never recommend this place.

Atrocious customer service. The owners are condescending, petty, and downright rude…read more After over a decade of shopping here, I will never ever set foot or spend a dime in there again as a result of going in with my child who was manhandled by one of the owners for giggling and dancing at seeing herself on "tv" (security camera monitor hanging above steps at entrance. I was in shock but touch my child again and you can be sure I will physically make you let go rather than use my words.

I'd arranged by phone to bring clothing to this consignment store. I'd shopped there years ago, and…read morewe are downsizing. It's the first time I'd thought to take anything over there. On the phone, I was told to bring up to 15 items: "the best clothes you have for consignment." Now, I have some beautiful, expensive items that I'd worn just a few times before becoming seriously ill. I'd had 4 surgeries and many meds, which made me gain 2 sizes, and which I cannot seem to lose. So, I thought these clothes would be great for other women who are size 4 to 6 - designer pants, jackets, a dress and sweaters. When I arrived today, they barely said hello. Instead, two staff began pulling clothes out of the bag and talking about them without including me in the conversation. One walked off, and the other put some clothes aside, saying "we don't take office wear, and we don't take party clothes." (These pieces could variously be worn to a restaurant, a party, a corporate event, a premier, etc.) I pointed out that the pants she was actually holding were not office wear, but rather, with the detail down each side, were more for social outings. She said again that they don't take office or party wear. I suggested they tell people on the phone what they do accept, because I wasn't informed about what they don't look for. I said it would be better for people to know, and that I had other things I could have brought instead, if I'd known. She shrugged and said "Well, that's the way it is. Too bad." which I thought was incredibly impolite. If she'd said she was sorry, and that she wished I'd been informed on the phone, then all would have been fine with me. But she didn't, and so again I said I thought they needed to think about the fact that people need to have details of what kind of items they want. This woman shrugged again and smirked, and began stuffing all my things back in to my bag, saying "Just forget it, I'm not looking at anything." Now, I believe I had a right to suggest they let people know before they drag stuff all the way over there - I'd ironed everything and carefully folded it all, and this store wasted my time. They have no consideration for the people that bring things in. I will never go there again, but I feel I should warn folks about this place. They treat you like you're part of a conveyor belt, not like a fellow human being all all.

Top drawer seller, absolutely trustworthy and with value priced product…read more Recommended. Owner is a classic gentleman

From the owner: We offer the highest quality of rugs, way below the industry average. We are able to do this due to…read moreour 20+ years of first-hand connections with the artisans! We also offer authentic and pure Lapis Lazuli, from Afghanistan.

Katherine the store manager made me feel welcome and my business appreciated. I needed new…read moreessentials that will last me for a while. The store is small but everything was so pretty and...hella expensive. Intimidating. Katherine helped me out and she knew what looked good and fit my shape. I sensed that she really cared and was not pushy. I can tell that she is happy with her job. I walked out with six new sets since they had a really good Black Friday Sale (40% off everything, 50% off if you bought six items). Very happy with my purchase. Will be coming back for more.