As a 30 year member, I find that the quality of the credit union has dropped dramatically over the…read morepast few years. Branch closures have made it inconvenient to get to the single branch left in Tucson. An hour round trip now. The app and website are down way too much and phone calls for technical support after hours? A robot that can only offer to change your password. And despite having direct deposit for over 25 years...they told us a couple months ago that we didn't qualify for online check deposits on the app because we didn't do enough business through the account. This despite having paid off three car loans with them. One as recently as last year. It was really nice to walk into a branch and be recognized and called by name and to reach a human being when a phone call was necessary. We are looking at ending our longstanding relationship with what we see as a much changed business.

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

Terrible experience trying to send simple wire transfer. Their best helpful advice was to call…read more1+800 number where I was on hold for 20 minutes and they were not helpful either. Called my small hometown banker and wire was sent on less than 2 minutes.... Giant faceless banks want you to do all the work and the local branches do not have the authority to buy a box of paperclips....

Ive ended up using this ATM since it is close to my condo. It is safe, well-lit, and the area is…read moreclean. Plenty of parking too in a very large center.

I have been using this bank under it's many names for over 40 years and have been very pleased with…read morethe services I have received. Of course, like everyone else, I would like to be earning a lot more interest! But I have always have been treated well and the bankers have made wise suggestions for ways my money can grow faster. My main interactions have always been in the lobby.I would like to single out Gina, a long time employee, for her excellent service. She is always so friendly and welcoming. Gina knows how to do every single thing in that bank!!! I feel very secure dealing with Gina that things are being done correctly. I never hesitate to reccommend this branch of Wells Fargo at Tanque Verde and Bear Canyon in Tucson.

It's a bank. Not much else to say. Some may think that we all have to bank somewhere. This branch…read moreneeds a drive up ATM. Location hours may have changed due to pandemic. I'd call ahead if you need to meet with a representative.

Can I do less stars than one? When I really needed help and the phone systems couldn't help me, I…read morecalled here since they tried to make this my home branch and provide extra service. But I cannot get a call back for help. And when I finally reached someone there was nothing they could do at the branch level. Ok, I get that. But I escalate and call the phone service and international service and every single time (seriously 4 times in a row), they would send me to the wrong automated system with options that were not what the phone people said they would do. So when I really needed the help of my bank, they were no where to be found. Anyone have any suggestions of a different bank I should move everything over to? Come follow me, because this experience sucked and they didn't care if I needed help or not, they couldn't help me. I'm done.

The reason why Chase at this location gets two stars because Tara was very helpful and polite as…read morewell, the security officer out front also, she was very kind. So the teller "lorri" is why this place probably should get zero stars. She was very rude when she spoke to me and she was very condescending. As we all know with the COVID-19 going on right now, we are all trying to refrain from bringing elderly folks into public places. But i had too, and she was willing to cooperate, apologize, or even tell me no in a polite way. When I was leaving, I apologized for the confusion, she spoke Back to me in a very mean tone and said there was no "confusion" and stormed off. What the hell? Absolutely ridiculous, and very sad to see an adult act like a child.

Always had a good experience at this Chase bank. Karen has helped us so much and is always looking…read moreout to assist us more every time we show up. All the others are friendly too.

long story short i walked into the bank to open a checking account and the lady at the front desk…read more(Donna) immediately ruined my experience. she said there's no time to open an account because they close at 5:00 and it would take 30-45 minutes. it was 3:30 when she said this to me so it made absolutely no sense. she seems miserable and i immediately left. Donna your attitude is horrible and you just lost a customer.

Went into this branch for some checking acct info. I was greeted by Mary C. I was well pleased with…read morethe answers to my questions. And Mary's dedication and professionalism. Thanks again for the help with my banking needs.

Love this branch the people are top notch. Don't care for bulletproof glass, but I understand it…read more The lines move quickly, the staff is knowledgeable. I do appreciate the speed of the team. They are all so friendly and helpful. I'm not a big fan of banking, however this place makes the experience smooth. Thank you Local Wells Fargo People.

Corporate pays little to no attention to consumer concerns even when they are written to Corporate…read moreheads or Departments. Members file consumer complaints with NCUA the regulator of credit unions and when systemic institutional bias and other unsound unsafe practices are brought to their attention --- they still don't get it. Violations of Section 206 of the Credit Union Act are not to be ignored. Overall their branches have little to no diversity in leadership or staff. Credit issues with African American members have been reported. While they use an automated system their human skills, lack of diversity in Corporate leadership -- reveals a pretty much brain dead understanding of consumers their needs and even their rights. I will say their good staff often leave or they find the environment not one in which you can consciously help consumers and members and focus on their needs.

When you call, you get a computer. And it's almost impossible to get "him" to transfer you to a…read morerepresentative. VERY impersonal. Much time is wasted simply trying to get through to a human being. Hire a human to answer the phone and pay him/her. You (we) won't be sorry!

I am speaking about Bank of America, not to say anything about this branch. My checking account at…read moreWells Fargo, which is were I pay my BofA, was hacked and I had to get a new checking account. It was going ok with the new account number. Then all of sudden in July my cc was declined, my credit score dropped, my payment was declined. I called BofA, things were taken care of. It happened again in August. BofA was trying to take payments from my closed WF account. This bank is totally incompetent. They tried to blame me, it all them. Definitely don't care about the customers. I will be leaving them soon.

Horrible service and rude manager. I went to cash a check that was written on Bank of America…read morepaper from a local business and they would not cash it for me without a fingerprint. I gave them multiple forms of ID, including my license. I'm not getting arrested and don't feel like I need to give such personal data like a fingerprint or a DNA test to cash a check written by their own account holder. Last I checked, the person who wrote me the check has money in that bank and has agreed to pay me by writing me a check for the amount of money the bank is holding on his behalf. I don't think that when the account holder writes a check to the electric company that they have to come in and be fingerprinted. Why should I? Beyond that, the manager was plain rude.

Stopped in and was met by smiling Clare and Isveth! They appeared very professional and happy to…read moreassist with anything! They where friendly and knew their stuff. Very professional.

I was extremely surprised walking into such clean and friendly place. Clarissa L. sure made me feel…read morelike a valued customer and potential client. Her knowledge of the business allowed for me to go ahead and do business with this branch and company! Cheers

Story time Back in…read more2016 I was in the army and wanted to get a motorcycle. I was approved by Hughes payment a month was $120 and it was a 4-year loan $4,500 loan. After being late you get hit with a $375 fee and after paying on the bike for 3 years I still owed $3,400. I was told that because I was late almost 11 times that I had over $3,000 close to $3,000 worth of fees. I tried to request some of the fees get waived so that I could pay off the bike and they said no. I requested papers showing my payment history and also showing all the fees that I've been hit with and they never sent me a bank statement. The app used also didn't allow for you to have a statement for the fees. Always since 2016 until today they marked on my credit late payment even though I gave the bike back in 2019. They also used the motorcycle as the last payment date so that they can push out. The last time I made a payment cannot be used. And for the last almost 10 years to 7 years, I have not been able to get approved for anything because Hughes Federal Credit Union has continuously marked my account as late payment even though I have not had the motorcycle since 2019. If anyone tells you that this is a good company or bank to go with, you should put your hands up and get ready to fight that person. Not only were they not helpful when I was getting out of the military regarding to payments or hardship, but they wouldn't even move a finger to help a disabled vet in hard times. These people are loan sharks who prey on young stupid vets to into forever loans, I should've known better but it's been almost 7 years of not being able to progress in life because of my own mistake. Not all them but they sure as hell didn't help in the least

First visit to this branch on pantano n broadway at n end of big outdoor strip mall ne corner (…read moreacross from kohls ) . The teller" was very friendly & helpful thank you . There was a security guard at front door , who opened the door for me thank you . They have some attractive cd rates for up to 36 months . They are somehow connected to u of az & have logos , mascot , pictured and on credit cards . Local credit union . FYI you don't need to work for Hughes , long gone .