Read all these bad reviews! When 20% or more are complaining it's serious. I also had a terrible experience with LensFactory. They took forever to complete my lenses, they arrived and were among the worst I have ever received. The bifocal portion is very small, unusable. There are number etched in the lenses and this causes distortion. The glare on the lenses is the worst I've ever seen. I sent in a complaint but they have refused to respond. Unethical, poor product and poor service. Steer clear. read more

LensFactory - Eyewear & Opticians Near Me - Louisville, Kentucky

First of all the delivery took 7 weeks and when I finally received my glasses back the lenses had two identical scratches on each lens, and this was after they told me they went back once for failing quality control. She said she would pull up a picture they took when they shipped them to me, and sure enough those scratches where in there photos. They said they could fix them if I send them back. However I don't have another 7 weeks to wait, plus I figured at least the prescription is close enough this time. I wouldn't trust them to not screw that up if I sent them to get the scratches fixed. read more

Pros: Very high quality lenses Quick turn around (Much faster than stated) Low price Cons: They need to know 2 values not on you RX They do not give you a label when shipping to them read more

buyer beware. the prices are right at lensfactory, i'll give them that. their customer service sucks. it's pointless to pay even one thin dime for glasses that don't match the prescription. and i had to wait weeks for glasses i could not use. worth it to pay more locally and get faster, more reliable service. read more

I cannot say enough good things about working with LensFactory. The customer service representative was excellent. I called her back three times with three questions and she was very nice and informative each time. The process of sending your glasses to the factory is foolproof (they send you a box) and the pricing was beyond fair. What led me to LensFactory in the first place is that I have always had glass lenses in my reading glasses. Recently I moved and went to a new optometrist who told me they don't make glass lenses in the US. Surprise! LensFactory is the only one who makes them. The lenses are so much more clear and crisp than the plastic lenses my optometrist gave me. LensFactory even tightened my frames and they fit perfect. I couldn't be happier! read more

Paid and sent them my frame to replace lenses. Nothing, got no refund nor my frame back in two months

LensFactory is great! I needed new lenses in my glasses. I was tired of seeing the traditional eyeglass places running up the price of what replacement lenses would cost. LensFactory lived up to their promise. I got new progressive lenses for just over $100 bucks. The prescription is perfect and their customer support is fast and personal. read more

Not good. They somehow managed to lose my new frames. They returned my money for the lenses, but not was refund for the fames I lost due to LensFactory's incompetence. read more

I received my new glasses in a most reasonable amount of time. The lenses are edged into the frame perfectly, very professional job. My local lab is good, but not this good. They are really nice! My new favorites without a doubt! 5 stars from me!! I'm sure ANY company dealing with the *public* will have *difficult scenarios*..but not me! I'll be a repeat customer for sure!! read more

I guess the thing that i enjoyed the most was their customer care. They are very responsive and they are quick. The other thing that i liked a lot was that i ordered a pair of lenses for my frame, once i got my frame back, the lenses were thicker than what i expected, i contacted them and they agreed to change it to a thinner kind and have me just pay the difference. All in all it was a great experience and i am definitely go back to them for my eye wear needs. read more

I haven't had to use these guys in a bit, but I'm thrilled to see that they're doing so well. Accept no substitutes and quit letting some old guy at the mall try to convince you to wear some tortoise shell eyeglasses. Get what you want with LensFactory. read more

If you plan on getting what you paid for, better avoid the Powell Brothers DBA Headwack LLC & LensFactory.com. I ordered lenses from them, online, for a pair of safety prescription glasses I needed. I called them up and asked them in advance if they could stamp my lenses for a pair of safety prescription glasses. They said yes, they could stamp them. I talked to them about it in an email a second time, when they emailed me to say that an issue I had opened was closed. Truth be told, I didn't open any issue --- at that time --- obviously they confused me with another customer they had disenfranchised. Again, as I was told to, I notated it on the electronic order form in the comments section. As well, I sent a copy of the order form with the frames I provided; with the request for stamped lenses circled with a highlighter. Not only did they misrepresent their ability to stamp the lenses, but they told me they could make a pair of prescription safety glasses in 1.67 high index lenses, and then sent me a pair of 1.53 polycarbonate lenses, and charged me for the 1.67 lenses. I needed the lenses stamped, so I could get reimbursed from the Safety Coordinator on the jobsite I was working on. The SC wanted his underlings to be able to see the stamped lens, rather than stop your progress to check a piece of paper to see if your lenses were legitimate, or see if your frames were ANSI Z-87 rated. It wasn't required; but it was saving time, so I was all for it. Everybody knows time is money and money is time. Aside from that you'd get a free pair of prescription safety glasses. That's why I called and asked prior to ordering! Had I known they were going to renege on their promise, I'd have gone elsewhere. I don't know if they're just dunderheads, or if they out and out lied, but it was a comedy of errors. Besides he discrepancy about the ability to stamp the lenses, the discrepancy about the ability to make safety glasses with a 1.67 lens, I was forced to buy a product that didn't meet my needs. Adding insult to injury, I also had to shell out money for another pair of glasses, from a company that had the ability to stamp the lenses. LensFactory didn't even bother to call to say "hey, we got issues with your order" --- nope they just proceeded, as if I was so ignorant I'd never notice. According to the Better Business Bureau, they been in business for seven years. Apparently, they really haven't learned any of the pitfalls of their business in the last seven years; either that, or they just don't give a rip. I asked for a refund but they said the only way I would get one was if I expected Pyramex lenses. The only thing I expected from them was to be honorable, and provide what they said they were going to provide. I could have cared less what brand of lens they provided as long as it was stamped. The note said "stamp the lenses appropriately." It didn't say stamp it with a "P" for Pyramex or Phillips Safety. As a veteran, I like to surround myself with folks who pay attention to detail. These folks are lacking in that ability. Bottom line is that they sold me a bill of goods, and it appears that they have no scruples. If you are working on a power plant, an oil rig, a military base, or around the Army Corp of Engineers, and you need prescription safety glasses, avoid doing business with the Powell Brothers, DBA Headwack LLC & Lens Factory/LensFactory. In my case, it's obvious they didn't even make an effort to get it right. read more

Stay away from this company. It's only mail order; no ability to go to the company directly. It has been a month and I still don't have my glasses. I keep getting emails saying that my order has been delayed again! I wish I could get my money back! read more

I can't say enough about how great their customer service is. There were some issues with my sunglass lenses, since I basically didn't order what I actually wanted. They were super helpful in making sure I got the right lenses for my frames and prescription at a reasonable cost. I agree with the reviewer who said it would be nice to know about shipping dates and order status, but otherwise everything is great. Andrea, in particular, made the entire experience pain free. read more

So... Last summer, I went to my local optimitrist who talked me into some fantastic, but expensive lenses. I hooked myself on the most expensive frames in the shop. Anywho, while I ended up paying over $400 NOT including insurance, she says to me, "If you don't purchase transition lenses, come back and we'll fit you for sunglasses." No. Ma'am. So what did I do? A year later, bought some killer frames at Nordstrom Rack at ~60% less than in a regular store, paid $20 for an upgraded prescription at Lens Crafters and shipped my frames to Lensfactory. (They sent a FREE box for me to ship my frames in.) My sunglasses arrived today and they are perfect. I'm extremely pleased and I'm not easy to please. read more

I have used Lens Factory twice now. Easy, good service and a great product. My only constrcutive critisissm is they need an updated system for informing customers of their order. Once you send your eyeglasses in they never inform you that they've received them, or what stage in the process you order is. It would also be nice to get an estimated time of compilation. It took almost 3 weeks start to finish which is fine if I new what stage my order was at. Other than that, good stuff. read more

I scratched a lens on my progressive glasses. Foureyes here in Massachusetts, where I purchased the glasses, wanted to charge me three times what LensFactory quoted. The service was excellent from the initial phone call to when I recieved my glasses back. The on line updates were great and every date was met or exceeded. Don't buy your glasses anywhere else. read more

Glasses landed and they are perfect. Incredibly fast turn-around and exceptional updates regarding to where in the process my order was. This was the best online experience I have had in years. Love LOVE Love the G-15 polarized lenses. read more

LensFactory is a Rockstar GREAT company!! The quality of product is exceptional, their customer service goes above and beyond, the deliverable comes fast and the price is unbeatable! You'd be crazy to give your Rx lens business to anyone else! read more

LensFactory is simply the best. They fitted my high prescription lenses into the frame perfectly. I was also quite impressed with how helpful they were over the phone.Great customer service, super quality. Would recommend Lens Factory without any doubts to everyone and anyone who wears glasses. read more

Made up my order and paid with Paypal. When it leaves Paypal and returns to their site, it wants me to pay again! They have a very "uncertain" site, where you're not quite sure that what you think you understand is what's really happening. Ditto with the free, prepaid shipping kit. "Free" and "prepaid" sounds like they are taking care of it. The bottom line can be found on the "terms and conditions" page. They aren't providing free shipping, and it's not prepaid by them, it's prepaid by YOU. They say that they are paying the initial shipping, and only the return shipping is paid by you, but you won't see that on the website front page or even when you're ordering. Then, when you make up an account with them so you think you've given them every opportunity to update you on the status of your order, it doesn't matter what email you give them. They will use the one from Paypal, then claim that they don't have any other information on file for you. When you finally get your order in and confirmed, the confirmation is sweet and says "Was there anything that almost prevented you from buying lenses today? Please let us know if there is anything we can do better by replying to this email your suggestion." Well, if you tell them about their website defect which asks you to pay multiple times, or suggest that they don't use the words "free" and "prepaid" (or at least clarify), or ask them to use the email that you made the account with, they will blame you for all of their issues, refund your money, and boot you out the door. Rude, bad attitudes aren't the way to build a business and support customers. I'm happy not to trust them after that experience. read more

I had a terrible experience with these people. I sent in a new Prada frame to be fitted with new lenses and the glasses came back as if they were stretched to fit a giant. They were totally loose and no longer fit. I requested to return them and was ignored. The lenses themselves were ok at best because they don't stay clean at all. I seem to be constantly cleaning them up to clear my vision. My ld lenscrafter lens didn't do that at all. I won't use them again and would recommend avoiding. read more

Like a lot of other customers I was skeptical about sending in my frames and ordering lenses online. I could not be happier!! They whole process took only a week. The cost was just around $100.00, for progressive lenses. I was quoted over $300 from a local company. I will never go anywhere else for my glasses from now on. Thank You LensFactory. read more

The whole process could no have been better. Lens Factory received my glasses on Thursday and I had them back the next Wednesday. The prescription was perfect!! I will return!! read more

On Apr 04/15/17 at 12:09 PM I purchased a Brand new pair of Maui Jim Kona Sunglasses w/Rose Polarized Lenses Model #451-23. I bought these sunglasses to replace the pair that I was currently wearing (which were exactly the same with RX lenses in them but they were a few years old and scratched.) I then sent the new Sunglasses to LensFactory to have them install simple single vision Brown RX lenses in them. I marked the stock Maui Jim Lenses with the PD centers for your tech's to use to make the new RX lenses, and left instructions to return the stock Rose colored(non-perscription) Maui Jim lenses to me with my new pair of RX sunglasses. After a few issues with mounting hex nuts in the frame-less lens mounts, I received my new RX sunglasses a couple weeks ago(two months later.) The new sunglasses that your LensFactory sent back to me are not not the Kona Model #451-23 frames that I sent to them, they are a model called Lahaina with a different type of temple that bows from the lens to ear instead of a straight temple AND when I opened the frames the left temple popped off the lens at the hex mount. I called LensFactory but was told that these were my frames and that they don't have another pair of Maui Jim frames 'hanging around.' What happened to my Kona Frames that I sent them? I don't understand how it's possible that they lost my frames AND why they won't admit that to me... I find the whole process very bazaar and I feel like there is no one at the company that has the ability to really help me. I am at a total loss? read more