Classic 'we have nothing booked by that name' excuse because I only booked one night even though I had an email with a confirmed booking and booking reference number. Permanently put me off B&Bs. I'm to tired and busy to be dealing with petty, sneaky innkeepers looking to shaft their customers every chance they get. Stick with the big faceless hotel chains at least they have a code of practice and make enough money not to turn people away who want to stay just 1 night. No sympathy for independent hotels and inns going under, too many times will you come up against this, losing any customer loyalty that could be won and resulting in such bad reviews as this. read more