J'ai récemment eu une expérience malheureuse au magasin Rona concernant un retour. J'ai acheté une…read morebâche qui s'est avérée être défectueuse. Naturellement, je voulais la retourner. Même si j'ai fourni le reçu, la gérante, Sarah, a refusé le retour car je n'avais pas l'emballage original. Je comprends l'importance des politiques, mais j'avais jeté l'emballage, ne prévoyant pas un besoin de retour à cause d'un défaut. C'est décourageant de faire face à une telle rigidité, surtout lorsque le produit était défectueux. Je tiens à mettre en garde les acheteurs potentiels concernant la politique de retour de Rona. Si vous ouvrez un produit et découvrez un problème, ne vous attendez pas à un processus de retour facile, même avec un reçu. Pour ceux qui recherchent une politique de retour plus accommodante et un meilleur service client, j'ai constaté que Home Depot tend à être plus compréhensif dans des situations similaires.

Worst service in Quebec. Very long wait time to see a rep. When they finally see you, they treat…read moreyou like crap. Word of advice if you go there: go in, find your stuff BY YOURSELF, pay, and get the f- out of there. Don't bother asking for any help.

Actually found a staff member in the aisle where I was searching! She actually approached me to ask…read moreif I needed help! She set me up in less than 5 minutes! Unfortunately, I didn't get her name, or I'd tell you.

Been essentially going back & forth from this store while getting our house ready. Really helpful…read morestaff especially once you figure out who is directly handling each section!

I had a really frustrating experience at this tile store and honestly wouldn't recommend it to…read moreanyone. The customer service was incredibly disappointing from start to finish. Coralie at the head office is a bully and rude after I asked for an exchange of product.What bothered me most was the attitude condescending and impatient from Coralie. I do not know how this person works at that position with poor communication and screaming at customers.She has no self control .She does not think before acting with the customer that need a quick resolutions to their issues. Overall, a very disappointing experience. There are plenty of other tile stores that actually value their customers .I'd suggest going somewhere else.

We've used Cera Grea to renovate both our kitchen and bathroom and we couldn't be happier. The…read morestaff knows their stuff and the selection of products is endless. They don't hesitate to pull out catalogues and show you options and in your price range. Nice selection of porcelain tiles for that modern look. A general tile store will have a better selection and carry more brands, but you will probably find what you need here anyway. The bathroom section has lots of demo bathroom setups and an amazing selection on bathtubs. We wanted a brand they didn't carry, but was a sister brand of a brand they did carry. They called their rep, and made an exception for a special order so that our entire bathroom came from them. Service was just A1. When parts were delayed they called suppliers to speed up shipping so our renovations were not delayed. Highly recommended!

Worst customer service I've seen…read more We ordered a table (and few things) and we asked for their return policy. They told us there was no document about it in store at that time. So we asked if there was any charge if we cancelled something during the next week. They told us it was fine. 6 days later, I call to cancel the table and they told me it's impossible because the return policy is 5 days max. So, I think, OK, I'll explain them and they will respect what they said but NO ! They want to charge 25% restocking fee ! (for a 1k table, it's 250$) After 2 weeks lost at trying to make them realize it's their obligation to respect what they said, still no success. Next, I'll send them a demand letter and I'm going to small claims court with this case. Oh yeah, we asked the order to be shipped to us only 4 months later (since we were moving) so they have 4 months to sell the table to any customer ... and still they stick to their 5 days policy.

Dismal company with terrible customer service. Beware of their 25% restocking fee. Crooks.read more