Warning! Do not use this company. We ordered a $9k electric heater/chiller and were given an…read moreestimate of 5-8 weeks. Months go by. We're told many stories (but never given a tracking number) including it's stuck at the port, through an error it got sent back, now it's hard to obtain, then nothing at all. All this is while contracted for weekly cleaning. We finally decide to just give up for more, since it's so hard to get, but he says the supplier won't give him the money back. We say we'll get an attorney to go after the supplier then, but he won't give us the info. I'm sure you can see where this story is going. He just starts ghosting us. Stops coming to clean, as he's contracted to do, his business location is dark with no cars. So I take it to Facebook only to discover he's been fleecing people for quite some time. He has police reports against him and several lawsuits. More incoming. Do not be fooled by this wolf in sheep's clothing. He is not your friend.

Do NOT do business with this company or Cullen Thompson. He will lie to you and steal your money…read more We lost all our money. NO pool. NO hot tub. He refuses to answer a text and has blocked all my calls. He is a crook. Take a look at all his dealings, and you will find we are not the only ones he has stolen from.

Very accommodating couple. Had a great graduation party there. We stayed until midnight and then…read morecleaned up.

From the owner: Welcome to our little slice of paradise Lufkin! As a couple who cherish the tranquility of this…read morearea, we invite you to come and experience the joy of our home Enjoy a refreshing dip in the pool, unwind in the hot tub, and make use of our outdoor kitchen and games. We can't wait to share our space with you, just remember to leave as you found it!

The best customer service there is. Very knowledgable to help solve problems to get your pool back…read morein shape. Highly recommend!

Very helpful and friendly Always so welcoming…read more They are my Spa and pool people test my pool and spa water when ever needed

Sean and his company were awesome. I came to him told him what I wanted and he was here in a matter…read moreof two days. He brought samples and gave a great price. The whole process was done in three days tops and looks fantastic. He Also has a lot of knowledge when it comes to fixing your pool. Thanks again for a fantastic job looks great and would recommend to everyone who is looking for a replaster or upgrade to your original pool.

I have used many pool services over the last 8 years. I have had a lot of trouble with companies…read morenot doing a good job. I have been using Sean with Rocket City Pools since March 2019. He consistently comes at the same time every week and is extremely reliable. He makes sure my pool has proper chemicals and that the equipment is working correctly. He has helped me numerous times when my pool has a broken part, with fast service. I can truly depend on Sean for help. He is very kind and I feel that I can trust him. I can't speak highly enough about his service. If you are looking pool service, I suggest giving him a call.

My pool had turned green & if I didn't have the help & patience of Omar & Zander my pool would…read morestill be green ! I can't say enough good things about Trinity valley pools on the loop .

My wife and I had been looking at having an in ground pool installed, we began searching for a…read morecompany that would fit well with us and would give us the best possible deal for our money. We had almost given up trying to find a company that we were going to be happy with, until I called Trinity Valley Pools in Palestine. Trinity Valley met all of our expectations and we couldn't be more pleased with the end product. We now have a beautiful pool that we can enjoy for many years to come. Thank you Randy you guys did an amazing job.... Joe & Morgan Burton Lufkin, Texas

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Very knowledgeable. Very fast. Very reasonable. The service I requested was a inlet leak fix. It…read moretook the owner seconds to find the leak (others had failed for hours) and then he had a tech come the next day and replace. I also used their recommended underground leak repairer. Bottom line, super competent in a industry of hacks and charlatans.

They offer custom gunite and vinyl liner pools of all types: chlorine, non-chlorine, and salt…read morepools. They have a huge inventory of fine outdoor furniture in stock and available for special order. They also offer a complete selection of high quality Above Ground pools, Hot Spring Spas, & BioGuard chemicals and supplies. They also offer a full-service pool service, providing full-time, year-round, expert pool maintenance & repairs. That being said....this place is expensive. Now, if you're independently wealthy or a lottery winner, this is the pool store for you. It would be nice, but frankly I do not need a $4000 patio set to complete my outdoor experience. I balance my own water and don't need somebody to tell me the pH is low, but if you have problems with Algae or the like, they may have some useful guidance for you....but then again so does Google. I am a bit perturbed that they do not repair pool pump and filter equipment....this is more or less a 3.5 star rating rounded up to 4 because I know they do good design and installation work.

Great staff! My family had one of the first pools installed in the 70's & it's still…read morefabulous. Quality work!

Patric and his team are knowledgeable and provided a quality service at a good value. They take…read morean interest in their customers and aim to exceed expectations. Patric was able to take an algae covered pool and make it crystal clear and usable again. If you are looking for someone to service your pool, Blue Serenity Pools is the right choice. I would definitely recommend them for all of your pool needs.

From the owner: - Friendly, professionally, certified service professionals…read more- Certified Pool Operator (required for public pools, such as apartments, hotels, HOAs, etc) - Over 21 years of pool expertise - Serving residential and commercial pools within a 60+ mile radius of Lufkin - Member, Pool & Hot Tub Alliance

After leaving a 1 star review of service, my husband was contacted by Paul Higgenbotham. He was…read morevery professional and explained what was perceived as rude was in actuality a misunderstanding. The sales lady was speaking to another person, out of the line of sight of my husband, which my husband assumed was to him. Trinity Valley Pool has always been friendly and helpful. This was a complete misunderstanding on our part. Thank you for taking the time to call us and explain with the offer of the video. Most places would not have made contact.

Always friendly and very knowledgeable staff. Never in a rush and always willing to take beginners…read morestep by step. No pressure to buy their products but I've found their products are much better than what are available at WalMart. We drive about 30 min just to come here. Well worth the drive!