I have been incredibly dissatisfied with my experience with Liberty Medical Specialties over and over again to where I feel I am backed into a corner and want to share my experience. I had to go through them to get my CPAP and supplies. 3 months in - I needed to order my first round of replacement supplies and it was such a painful process that took MULTIPLE phone calls and wasted so much of my time. The mask set they gave me (brand new) with my machine only 3 months ago was suddenly "discontinued" so I couldn't order a new one and they refused to send me a fit-pack so I could find an alternate that worked. So as a new CPAP user, I got used to the one they provided me with and suddenly I have to go with a different one all over again. 3 times I spoke with someone and they said "I will look into this and call you back" and I never got a call back. When I would take it upon myself to reach out again - I would get a completely different answer and be pushed off to a "return call" again. Finally, when someone actually found me a mask that would work, it just so happened this was days after my insurance annual renewal so suddenly I was having to pay out-of-pocket for the supplies because my deductible renewed. This felt VERY intentional as if I was dragged on and on so that they would get to my renewal date and charge me full price. I ended up ordering supplies for SO much cheaper online from a different CPAP company altogether. I will NOT be ordering supplies through Liberty again. That's not all! I was told once everything was processed with my insurance that I would expect a monthly payment charge for the machine itself. I looked at my bank account and see I was charged on April 19th, May 22nd and then suddenly charged AGAIN on June 7th. When I called to get clarification on my billing dates I was essentially told "we just bill once insurance processes it but we have no control" so telling me I am just going to be randomly charged $75.00 with absolutely no schedule and no consistency? That is just horrible business practices. I don't care how long "processing" takes, I have a hard time believing there is no way to control when you bill someone. I am incredibly frustrated but forced to work with them because BCBS determines the company. IF you have a choice - do NOT go with them. read more

The company came to pick up my disability scooter. After 6 monts of telling me they couldn't locate it. They delivered back to me a BROKEN one I called the company where I got my disability scooter for repair. They were nice enough to make arrangements to come pick it up from my home. However I could not be there so I asked them to pick it up from my sisters shed (Who lives only around the corner). They had no problem doing this. Fast forward=== Weeks go by and I hear nothing from them. I call a few times, and they have no idea where this thing is. They remember picking it up, they have all the information serial numbers etc. Lots more time and they still can't find it. About 3 monts pass and they finally locate it in their wearhouse somewhere. They now deliver me a scooter that is not mine, is not repaired, and in fact is broken. Short end of a long story is they were supposed to pick up a 2 year old PRIDE scooter to which they had the serial #s and all. When they finally traced the serial numbers from the broken scooter they delivered we found out they picked up my sisters OLD METTIC by mistake. I had no reason to look in her shed, so had no idea they picked up the wrong one. ONLY when they gave me the name that matched the serial number did I put things together. Well after having it in their wearhouse for months they admitted it was their fault, appoligized and promised to send me a brand new scooter. 3 weeks later I hear nothing and call to ask what is going on. NOW I am told they changed their minds. No new scooter, and too bad that they destroyed my sisters that THEY took by mistake. All this time I was renting scooters. NEVER asked them for a refund. I tried to resolve this nicely with them. I offered just fix what you broke. Replace the chair like you promised. Just give me something safe. NOTHING!! The final answer from them wes TOO BAD read more