I scheduled an appt to interview and review the services of this firm. I met with an associate,…read morenot the principal. I was instructed what to bring to the meeting and the associate was the only one in the office and needed to answer phones, greet people, etc., which was fine. The meeting was running what I considered to be long and I reminded the associate that this was an interview and I had other firms to speak with yet. The meeting continued...after two hours I was billed $100! I was so shocked, I paid and left. The following week I wrote a letter to the principal requesting a refund and explained that the other firms I'd interviewed did not charge and there was no mention of the meeting being billable when I scheduled. No response. Another letter was sent, again, requesting a refund and my documents, which they had kept. The documents were returned with no letter, no phone call to discuss the issue. Nothing. I was deeply disappointed at the business protocol...or lack there of. I went elsewhere. Beware. Conducting business in such an unprofessional manner does not lend credence to their ethics in dealing with taxes.

Out first time this location. Beth has been doing our tax prep from our beginning. More complicated…read morenow, so getting help here. Great location for our needs. Short notice appointment made here for today was no problem. Sam is our man here today. He helped so much with some issues Beth was having and brought clarity. Thank you sincerely. We highly recommend Sam and this business.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Kearney,…read moreNebraska, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local 2nd Ave office to connect with a tax professional.