I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

I've been to this location at least 3-4 times in the last 6-8 months for my standing order thyroid…read moreblood test (yes it sucks to have to be poked every 6 weeks). Upon entering you lineup with your carecard to check-in and then sit until your name and a corresponding room is announced. Save time by booking your appointment online ahead of time although be sure to let them know if you've arrived early like I did today (appointment was 1:20pm but I was able to be there just before noon). I prefer this location over many of the others in the vicinity.

This time I had an urgent ultrasound sound test. It was the fastest procedure since I moved to…read moreCanada. I saw my family doctor at noon (2F) and she booked my ultrasound test at 2pm (1F) in the same building. In the 2 hours, I got call from lab staff about full bladder preparation and other call was appointment confirmation from the specialist (3F). These people collaborate so well and very efficient service. Lab room is very clean and new.

This review is for the pharmacy only. It's located on the ground floor, street-side on Hornby. I…read morewas looking for moisturizing eye drops (non preservative) in preparation for an upcoming cataract surgery. The pharmacist was friendly, insightful, and helpful in making my choice.

Waited for me to take time off work and drive 30 minutes to get to the location just to tell me…read morethey can't do me appointment cause their computer doesn't work. Call me? Tell me before you waste my time?

I worked in medical labs in the USA for many years so I am very familiar with how they operate, and…read morethe trials and tribulations of working in a lab setting. It's not an easy job; there are a lot of challenges inherent in obtaining medical samples from patients. So I give labs a lot of slack when reviewing them. There are a lot of issues to complain about, but not all are in the lab's control. That said, there are some issues that can and should be addressed here, to make the process for patients - and staff, too, - smoother and more efficient. This LifeLabs site is one that offers cardiac monitoring and EKG's (not all sites offer this). And it is located in a busy medical office that also houses a busy pharmacy and dental clinic. So if you plan on visiting this site, I recommend coming at an off-time (perhaps when they open at 0800 hours). There is ample metered parking on the street here in both directions, and there is an underground parking garage too (I'm not sure if it's paid or if you can get your ticket validated, though). If you park on the street (as I did), know that you need to walk up a flight of concrete stairs to enter the building. This would be challenging (to say the least) for people who are mobility-challenged. (Forget about it if you are wheelchair-bound. There is no ramp). There IS an elevator that's accessible from inside the underground parkade, but nothing to help you out at street level. FYI. I had a two-day appointment to get a cardiac monitor, have it put on (oh joy), and return the following morning to return it. One needs an appointment for this kind of visit (no walk-ons, as they allow for bloodwork). Despite having a pre-set appointment both days, it still was a process to get checked in. (I tried using their LifeLabs check-in app called "Save my Space", but it did not work, both days). Both days there was a long line to register or check-in, and no-one knew if I needed to wait in the lines, despite having an appointment. There is zero signage in the hallway, where the line formed (why not have a sign advising people to just walk in if they have an appointment, rather than wait 15, 20+ minutes in the line?). I asked people in line if I needed to wait and they had no idea, and some gave me nasty looks when, after waiting 10 minutes, I just walked in to ask someone at the front counter. It was awkward and it couldn't been avoided with some basic signage. Once inside, there are two counters where you register. I gotta tell you, after working in labs in the the States for so long, I was super uncomfortable with the lack of privacy here. Every person who checked in was asked their names and birthdates and I heard plenty about about what they were being tested for. (I'm just saying, this system here would NEVER EVER fly in the USA, what with HIPAA laws there and the assumption of compliance of medical history privacy). The waiting room is small and crowded with chairs, so those of us waiting heard everything that every person checking in told the counter people. The two techs I had on both days were professional and knowledgable but I have a personal grievance with med techs who don't introduce themselves or wear name tags. It's such a simple thing that humanizes these people who, by nature of their job, get into our personal space and touch our bodies. I had to ask their names after they each began working on me. For the most part, this is a decent LifeLabs site. Busy, but they know what they are doing.

Looked on save my spot...no option for appointment but on the app said 21 minute wait...arrived…read morewith 7 people in line In the hallway...was waiting for 25 minutes no movement in line..one person doing intake...no offering to sit down as the wauting riom was completely empty.., zero communication... Ended up leaving..thanks for nothing Go; if you have all the time in the world...

With all that is going around us in the world, everything uncomfortable has become the new norm as…read morewe try to adjust with enhanced safety protocols yet still maintain our way of life. I had to get overdue work done and fortunately was able to reserve a last minute cancellation than have to chance a walk-in with wait times. Upon arrival, checking in was flawless and it took less than 10 minutes from the reception desk to getting my examination completed. The office had proper protocols, social distancing was easy and the online system worked efficiently without having one too many people in a shared space. But most importantly, I wanted to highlight the healthcare worker who checked me in. She was friendly, welcoming, and despite having layers of proper safety wear on shielding her face (e.g. extra gowns, facemask, gloves, face shield, etc.) I could tell that she was smiling through her eyes/voice and made sure I felt comfortable through the whole experience. She is the type of character that we need who can make a strange world feel normal again - thank-you to these spirits and all our essential workers.

Unfortunately both Dr. Henderson and Dr. Russell appear to have left the clinic or stopped doing…read morewalk-ins. The new walk-in guy can't be bothered to appear like he wants to be there. Enough of a quality downgrade that I switched clinics.

This clinic is one of the only clinics still taking walk-ins. When the doors open at 9AM they are…read moretaking limited walk-ins on a first come first serve basis. This has been a life saver for me as I moved here just over a year ago and finding a family doctor is difficult. I'm happy to call this clinic my home clinic now. Dr. Henderson and his staff are awesome. I appreciate their help. Highly recommend.

This review is for the walk-in service. You must line up at 7:30 to get the few appts they offer…read moreduring the morning and half the time the walk-in doctor isn't available. I've gone there about 4 times and was met twice with a sign saying 'no walk-ins today'. So frustrating. Switchboard is not geared for walk-in's either, last time i called to inquire about walk-ins i spent 15 minutes listening to prompts and calling back a few times to talk to get a real person. If you can make it past all the obstacles, great clinic. Wish they took new patients!

It all went well when I went there and needed them to help me out when my regular doctor was on…read moreholiday, great staff and friendly doctor

So this is like any other Life Lab. I took my parents here for their routine checkup. Make sure you…read moremake an appointment online first before showing up. I mean you can still walk in. This place is pretty empty. Only fall back is parking. Yes there are pay parking in front. Its not that bad because in and out is like less than 30 mins so parking is not bad. Service is ok. Same as all other Life Lab. Only one person working here on the weekend. Yes they open on Saturday.

I go to this location every few months, and the staff are consistently efficient and genuinely…read morecaring. The technicians are quick and make the procedure painless. I used to be totally freaked out going for blood tests but am now fine with it, thanks to the great staff at this location. Thank you, you do a great job and are appreciated.

Quick if you're going in for urine sample. Loved that staffers apologize for keeping you waiting in…read moreline. Waiting room seemed full at 3 pm. Somebody in front of me was handing in a stool sample. Yikes. God bless whoever deals with those.

Perhaps I came here on an unusually busy morning. Perhaps, since I worked in labs in Seattle for…read morethe past seven years, I am unfairly comparing this lab to those in the States. Perhaps I got a phlebotomist having an off-day. All I know is, my experience at this lab recently was not the best and I am not planning on returning here. Had a "new patient" appointment with a doctor nearby who surprisingly ordered some bloodwork for me. I hadn't expected lab work to be ordered but, luckily, I was already fasting, and the doctor said there was a lab a block away, so I decided to just get it over with. I thought I'd be in and out quickly, as the labs ordered were few and commonplace (nothing complicated or exotic, lol!), and I have fabulous veins (have never had a problem with blood draws. I'm even a regular blood donor!). How wrong I was. The waiting room was full of people, waiting. There was a long line of people waiting to check in, with only one person at the counter doing the check-ins (after 10 minutes, another person joined her to help, thankfully). There's no privacy at all; as I waited in line for my turn, I heard the counter lady advise a woman checking in about the needed urine sample (ALL the details), and other tests ordered. This is SUCH a no-no in the States, where privacy issues are regarded so seriously. Other patients in a lab or doctor's office are never supposed to hear the details of other patents' orders. I gather people can make appointments online, which is great, but for those of us who walk-in, the waiting can be crazy-long. And after I waited 20-25 minutes or so after checking in, there was no-one available for me to ask for a status check (my kid was with me and I didn't want her to be too late to school). I was called to the back after a 40-45 minute wait. It really felt like a cattle call. I was sent to a tiny cubicle where I passed other patients in other cubicles in the process of getting bloods drawn. I heard all about all the tests being ordered for the patients in the cubicles in front and behind me (again, I consider this a breach of privacy. I heard all about the breath test and blood tests and urine tests ordered for the folks around me, as well as their names and dates of birth - since we all have to verify our identities, All this info should be done in private!). I won't mention my phlebotomist by name, but although she was sweet, she wasn't adept at her job. She dismissed my suggestion to draw from my left antecubital vein (the most prominent I have and the chosen site for all blood draws and blood donations), instead opting to go with a smaller vein on the right arm (my writing arm). At least she used a butterfly needle (small) but man, it still hurt like the Dickens! And she didn't get the vein! She went with a larger vein in the right antecubital and got it, but man, it too hurt like hell! Stung! Badly! I give blood and have blood work done regulary and it has never stung, ever! Sometimes there may be a momentary pinch, but this was different. And later that evening, my right arm was still tender where she poked me twice. I asked the phlebotomist how I might be able to check my results online. She said she'd leave the information for me "up front", to "pick up when I leave", as I was new to the LifeLabs system and had to get some info to create an account. Well, when I left, there was nobody in the front to ask, and since I had been there a good hour and my kid was late for school, I just left. Argh.

Attended this clinic for a pelvic ultra-sound which was ordered by my GP to be an external and…read moreinternal US. Technician for some reason did not do internal scan. Test results sent to my GP were incorrect causing a great deal of stress as the results indicated possibility of cancer. It was only after I requested the paper copy from my GP so I could try to locate a Gyno in Vancouver who could see me quickly, that I realized the stated measurement and radiologists wording did not make sense. This lead me to ask for a referral to a different US clinic only to find out that the reading of 33 mm should have been 3 mm. Careless typo that caused myself, friends and family un necessary stress for the last 2 weeks.