The first tech walked out during the strike after waiting an hour. I was never able to get the…read moretake home labs sent in until much later. I am back using US healthcare.

Recommend avoiding 101 Burnside West lab without advance appointment. So far the wait is…read moreapproaching 4 hours beginning at 9:20 AM..although told initially 90 to 120 minute wait. Final wait will be over 4 hours only IF able to get tested between those booked in advance. Better to use a different lab company if available..or make appointment weeks in advance.

Despite it being the busiest day of the week with only two staff on duty, Renee handled everything…read moreefficiently and remained kind and polite throughout. Thank you Renee! - JT

Great staff but not so great attention to detail. They hardly ever have the bathroom stocked with…read moretoilet paper so if you plan to leave a sample: ask for extra sticks to scoop it off because they won't have toilet paper stocked 99 percent of the time

I see Dr. Pearce through the family practice and he is kind and does a great, thorough job. He is…read morealso an adept listener. I have found reception to also be good. Many thanks.

Absolutely frustrated. Had an appointment booked for a cyst…read moreremoval with Dr. Crow and was informed less than 72 hours before the said appointment it was going to be canceled. This is absolutely devastating as I have frequently had cysts before and one got infected last year due to lack of care. I was informed and trusted my care with Dr. Crow and was let down majorly.

Came here for last minute travel Covid rapid test. I was able to walk in and get swabbed but next…read moretime I'll make an appointment for peace of mind. They do rapid (30 minute) and PCR (48 hr). Staff that I met were kind and friendly.

The clinic is great. I love the clinic but I just spoke to a receptionist on the phone who was…read moreextremely rude. I feel like the receptionist could have done a way better job. Maybe she is burnt out or tired. I am not sure. I don't want to make excuses for the receptionist. I just found her to be rude and I was hurt and upset.

Well in my life time I've had to have so many X-rays and MRIs and bone scans that well, let's just…read moresay that I pretty much glow in the dark! Long story short I've been to many, many labs and imaging places. This place in particular is so awkward to get in to because of motorized wheelchair. Two rows of plastic chairs right up to the reception. Granted it's not the receptions fault that I'm in a wheelchair but the fact that I called out to her when I couldn't go further than a couple of feet in to the room and she didn't respond. Thanks to another customer? who went to both rows of chairs turning them sideways so I could get through to the reception desk. I told the receptionist who seemed completely oblivious to my plight and she smiled and proceeded to ask for my care card. I thought public businesses were supposed to be accessible. To make things worse when I was shown in to a change room my eight year that it was a good thing that i didn't have to remove all of my clothes because I couldn't get in to the change room in my chair. My daughter had to hold the curtain back to give me some privacy to take the upper part of my clothes off and put the paper gown on. Technician was quick and thoughtful and professional. But the rest of the ordeal was demeaning and uncomfortable. When standing I'm only four foot tall. So when was ambulatory I could fit in a lot of places where other "normal" size adults couldn't. Now that I'm in a motorized wheelchair I feel like a bull in a china shop as it is and so when I find places that don't even try to be accessible it drives me batty. Will I go back and get my dose of radiation again? Not likely!

they refused to send me a copy of my xray results and report--saying I didnt have a right to it!read more