Previous customer (you review is removed if you don't state that!)…read more They got HACKED!!!! everyone's private information is out in the wild!!! Don't use these idiots! They actually charge you extra money to keep your information private then it gets hacked and all they say is here's a free credit monitoring service!!! I AM SUING THEM!!!!!

We started our journey here at ICRM as a nervous, anxious, but excited couple wanting to expand our…read morefamily. We went in not knowing what to expect. We met with Dr Slater and she was pretty cut to the chase but great. She was honest and upfront from the begging. We proceeded forward and we haven't conceived yet. But we I know it will happen. We have loved everyone here. When I come in, I am recognized instantly. Everyone here is super personable and sweet. We bring my almost 2 year old with to most appointments and they are so good about her being with me. I am excited to conceive but will be sad when we switch from ICRM to our general Ob office. We adore the staff and appreciate everything they are doing for us!

The best urgent care I've ever experienced. And at my age that is saying a lot! I hope I never…read morehave to go anywhere else!

COVID-19 TESTING!! Two of us went to the Cherry Lane location for drive-up testing. We called the…read morescreening number in the morning, answered questions asked by a real human (Brianna? very comforting yet professional), and were advised to head for testing. Right at the driveway, we were met by clear signage, AND a very pleasant nurse who made sure we went to the correct part of the lot. We had ZERO wait time (mid-morning, on Day Two of this site opening!). Another nurse came right away to take our info, briefly explain next steps, and direct us to a parking (waiting) area. I note they had all of us using every OTHER stall -- good automotive distancing. Every step of the way (more screening questions; a phone call from admin from inside the building; time with either a doc or PA, and then the testing swabs themselves), St Al's personnel were cheerful, efficient, and reassuring. I was really amazed at how smoothly the entire process flowed (especially having seen the news about the zoo that is St Luke's' testing). We received two tests -- flu, and Covid. The flu results were ready in about 20 minutes. In addition, because of symptoms, a prescription was phoned in for us -- and was ready in just a couple of hours at our pharmacy. (Covid results take 7-10 days.) Shouts out to the entire crew working on March 19, at around 10am. PA Jose Gomez was kind - but still efficient - in assessing us. He also gave very clear information, and directions for what to do while awaiting results. The nursing staff we encountered were awesome. We felt well cared-for, and as prepared as we could be. Thanks to you frontline folks! And btw -- St Luke's took 48 hours to just call us back for "triage" nurse screening! With St Al's -- from the screening phone call to flu test results -- about two hours. Not saying this will be the same for you, but they are working hard, and seem to have process flow down well.

My daughter has seen Dr. Antink since she was a baby (12 years) and we've always liked her…read more Our billing experience after her most recent wellness check has been awful and is the reason we will be looking for a new provider. My daughter's well visit was in November 2025 and we were fully insured. The business office was aware of our insurance prior to check-in. In March, I received a bill for $541, the full amount of the visit (no coverage from our insurance). Thinking it was a mistake, I called and talked to the Office Manager. He informed me that we were not in network with the insurance we had at the time and should've been informed of that upon checkin (we were not). He continued to say that it was a violation of the no surprises act and was their problem and he would have it written off. I tried following up with him multiple times over the next several weeks but he refused to return my calls despite multiple attempts and voicemails. His name is Carson. I also reached out to St. Alphonsus central billing and explained my situation. They also understood the issues with the unexpected bill and agreed to delay the bill, re-bill insurance, and again work on writing off the bill. I was encouraged. Over the next couple months, I followed up with central billing multiple times and provided requested information. Until the last time I called billing and the lady refused to talk to me about my daughter's situation citing HIPAA concerns and me not being listed along with my wife as a contact, even though I was there in the room when she was born at St. Al's, I've attended multiple doctor appointments over the years, lived with her mother for 20+ years, paid all of her medical bills, and am one of her legal guardians as her father (a clear clerical error on Saint Alphonsus' part, to which they didn't seem to care to fix, even after my wife called to clear it up). Today I have again received the bill. I cannot relay the sheer disappointment I feel with this situation especially after the lengthy and positive relationship daughter and our family has had with Dr. Antink. I've worked in healthcare insurance for 20 years and what has happened here is wrong. I would have written off this bill because it's morally correct. Saint Alphonsus Pediatrics has refused to. I feel beaten down and have paid the bill because I'm sick of dealing with it. My family cannot continue to support a practice where we are ultimately just a number and we're heartbroken about that, especially since Dr. Antink is a great doctor.

I just switched from the St. Alphonsus Caldwell Pediatrics to Boise Pediatrics and I am patting…read moremyself on the back for switching and also wondering why I waited so long. I have been with Dr. Loomis at the Caldwell site, but I ALWAYS had to wait. I really liked Dr. Loomis, but the combination of their unfriendly staff and long waiting times with a newborn and a very rambunctious almost 3 year old made every extra minute stressful. After a "straw that broke the camel's back" incident, I had to move to another pediatrician. My sister-in-law has been going to Dr. Baker at Boise Pediatrics for 3 years and when I asked her about her experience, she had me at "never have to wait more than 5 minutes for my appointment"! Amen, Sister(-in-law)! Here's a summary of my appointment yesterday: *arrived about 20 minutes early in case of paperwork and b/c we were there early *the staff was FRIENDLY and encouraged me to wait in their well-child area (which was spotless and had a tv turned to cartoons) *I was about knocked on the floor when they came to get me 10 minutes later (that's right--they were actually letting me see the doctor EARLY!!) *if that wasn't enough, we did all the usual stuff right away and when they saw my 3 year old needed something to do, they gave him a little coloring book and crayons! (WHAT? Did they know I was going to Yelp about them or something!?) *The Doctor (Baker--yes, like on Little House, but that's just an extra bonus) was there on time and was very nice. He asked me great questions and actually took the time to give advice and what not. Even reminded me that I'm not getting enough calcium since I'm breastfeeding. *When it came for the shots, they had 2 nurses come in and give my little 4 month old the shots and b/c I am a crappy mom and forgot to give her Tylenol before our appt, they gave it to her! My faith in the pediatric system has been restored. Definitely go check out Dr. Baker and staff at Boise Pediatrics!

I just had my second child six weeks ago and I was in the excellent care of Dr. Keating and her…read morecaring assistant Margie. It was a great experience the doctor, her assistant and all the staff make you feel comfortable and taken care of through each step! My family is complete now and I will continue my care with her for years to come. If I could give more stars I would

Dr. Keating is absolutely the best. Personable, knowledgable, and makes you feel like you're her…read moreonly patient as opposed to one of many. Makes a point to relate with you and genuinely cares. My two year old adored her and she made the delivery of my son such a wonderful experience. Highly, highly recommend!

I called theee months ago for paperwork to be faxed to insurance and it wasn't done. I called today…read moreand they refused to fax in paperwork for insurance unless the insurance called them. They used to be a great clinic but their customer service is unnecessarily poor. I'm trying to fix a problem I didn't generate and they have no interest in helping.

Save yourself. Don't go here. Horrible care, service, and clearly does not really care for their…read moreclients.

Wanted another set of eyes on a wound, so called for a same-day appointment at this urgent care…read more Showed up a little early. They took me in a little early. Friendly on the intake. When the nurse entered, very personable and positive energy. I left feeling like it was the best medical appointment I've had in years. I'd definitely go back.

I'm very disappointed with the care I received. The provider documented a full head-to-toe physical…read moreexam in my chart, but no such assessment was performed during my visit -- they didn't even bring a stethoscope into the room. I later saw that my insurance was billed for services that didn't occur. This happened twice, a few days apart. Again, no physical assessment of any kind. I urge anyone who's been treated here to carefully review their medical records and billing statements. If others have had similar experiences, I'd be interested in connecting.

I see my favorite doctor and nurse here at Primary Health on Happy Valley rd.. I make sure I'm…read moreearly for my appointments, and they always see me earlier. It works out well. Dr. Roberts is amazing and so is his nurse Howard. Great care team here. I would never be seen anywhere else. Kudos.

Had an appointment and found out Jessica Everman CENP canceled my appointment because "she had too…read moremany clients that day". Seriously? I was never notified. Was told the next available appointment was in May, 4 months from now. I've run doctor offices for over 40 years. Rating this location substandard.

I just finished my quarterly "Established patient wellness check." A Medicaid benefit, something…read moreunremarkable, but never with Sue. I'm grateful for the good health I enjoy, but more importantly I'm grateful for the continuity of her care. Sue knows my name and condition without having her nose in a screen. We talk about things generally and she's always present in the moment. I cannot put a value on my good fortune to have Sue as my nurse, a caring provider who knows me, and absolutely does her best for me.

Sue is absolutely amazing as my provider! I have not felt this cared about for a very long time!…read moreShe has encouraged me so much in my weight loss and health conscious journey!