A pleasant staff. Helped with eye insurance issues. They do make every effort to make sure people…read moreare treated right.

I have been going to IEE for more than 10 years. On my last appt just a week ago I arrived and…read morebegan filling out the paperwork. A man and lady came in and started yelling at the young man working the counter. Using such vulger language toward him, telling him ti "shut up" and calling him names. The young man Trevin handled the situation so well for someone so young. The young lady working as well, Alyssa, stepped in to help and both of them never once raised their voice. I went back with the Dr for the test and he was very personable and definitely made me feel very comfortable. He talked and it wasn't the usual rushed in and out service as the with the previous Dr from my last visit. When complete Alyssa looked up my insurance and explained to me what it all covered. She was very knowledgeable and helpful in deciding. This was the absolute best visit I have had. Special Thanks to Trevin & Alyssa for the amazing customer service!

They gave my daughter her glasses and the first thing she said was, "I can't see!"…read moreMy daughter's glasses broke so I needed glasses fast. So I thought going to Illinois Express Eyecare would be the best choice since they make their own lenses there. First, the girl that tests before seeing eye doctor, couldn't get the test done right, so she said, oh well we won't do that eye. Then, I knew things weren't going well when the eye doctor quickly checked her eyes and turned to me and said, "her eyes look good and are healthy". (Well I know that isn't right, she had a few styes and large red swollen lump , very noticeable, that we have been seeing for a year with her doctor) He said her eyes changed just a little. After 2 hours of them making the lenses, they handed it to my daughter. My daughter said, "I can't see". Then she felt really embarrassed because she said that and everyone looked at her. Well, the response of course is wait for a few days for your eyes to get use to them. We got home and my daughter was extremely upset. She said she can't see, everything is really weird. Things are curved. Can't explain it. I looked at the lenses and they were so thick, and curved and sharp on the edges of the lenses. Looked like they weren't finished lenses. Really bad and noticeable strange. Completely different from her old glasses, which shouldn't if they 'changed a little' So we went back next day in the morning to see the doctor, but they said the doctor isn't in. We told the lady what was going on and she checked with the prescription and said well it has changed quite a bit especially the right eye and that would be the reason for her not seeing well. I then said it was changed only a little. They said no it wasn't by the prescription especially the right eye. I said my daughter sees things curved, that's not ok. Then the lady got the glasses and looked at them and took them in the back. Came back to us and said they were made wrong. The guy who made them hit the wrong number when making them. Right there points to a fact that they do NOT have good service, there should have been a system in place to check the lenses to be correct before giving to customer !!! They worked on the lenses. As soon as we got out the door my daughter said I still can't see right, they are better but not right. So we waited til Monday, Doctor just left again. It was like 1:30 in the afternoon. I thought there would have been a doctor there, but no. Got an appointment for the next day. Went in the next day for scheduled appointment and they said he left early for the day, didn't we get the phone message? No, because they never asked for our phone number. So this was the 4th time there, trying to get glasses for my daughter. Five days now with no glasses to see right, now we have to wait for another appointment?! I asked for office manager. She was busy on conference call and it would be a while. So, I had to go home again and wait for her call! I asked for money back on the phone with the office manager. I was so frustrated by then and my daughter was so upset and couldn't see for days now.

I had a great visit recently with Dr. Goldstein who correctly fitted me with prism glasses. Fine…read morejob!

Dr. Goldstein was great. Very professional. Very thorough exam and listened to all of our…read moreconcerns. I brought my daughter in for eye exam and glasses, because she had broken hers. He came into the visit with knowledge of what her past record was all about. My daughter and I had a horrible experience at Illinois Express Eyecare in Mattoon, IL. just a few days before this appointment. So we were a little weary going to another place, but to our surprise it was a great experience. Like I said earlier, very professional. We felt comfortable and know that things will be ok because he made sure everything was taken care of. Dr. Goldstein made a follow up appointment and is now sending my daughter to ophthalmologist for more care, unlike what happened at Illinois Express Eyecare. At that place they made the lenses there and handed my daughter the glasses that weren't made right, and expected my daughter to where them! Without checking them! The lense' maker hit wrong numbers, but why didn't the office manager have a rule to check the lenses before giving to a child?! A child isn't going to know what's going on, even though she said immediately, "I can't see!" when they handed it to her. We went 5 days trying back and forth to get it straighten out, but finally asked for refund and they only refunded the glasses not the exam, which the prescription turned out wrong too.

Melody was amazing! I went to another location closer to work for my exam and glasses, but I've had…read morethem since February and never liked how they fit. I was told they couldn't be adjusted because of the type of frame I purchased. While I was in Mattoon, I decided to stop in -- and I am sooo glad that I did! Melody took her time and explained that the issue was actually with my lenses, not the frame itself. She was able to adjust my glasses perfectly, and they finally fit comfortably. I will definitely be returning to the Mattoon store for all of my future needs. They also have a HUGE selection of frames! Many thanks, Melody!

I had an appointment at 4:15 and ran into traffic that slowed me down. I arrived at 4:20 and was…read moretold "too late!" She went on to tell me that they were only allowed 7 minutes And I should have arrived 15 minutes early. My emails from them did not say to arrive early. I am 71, and disabled. I have to arrange a ride in order to get to appointments. I have purchased my glasses here for the last 20 years! I won't be back!!!