Worst customer service in the history of customer service! My daughter's appointment was shifted three times!! We were told when we called in that appointments cannot be moved, as this would change the appointment of another child - really? So how is it that my daughter's appointment was rescheduled three times in 3 weeks? This company should cease to exist. I'm not sure how more parents are not complaining - this is for a senior portrait, btw. We originally scheduled an appointment for early in the morning so our daughter wouldn't have to worry about going to a bunch of classes; getting sweaty before her time. That early appointment was canceled and rescheduled for later in the afternoon somehow. After leaving a message with the company, I received a callback four days later, letting me know they rescheduled her for an early appointment. That appointment was rescheduled AGAIN by somebody else for later in the afternoon. Let me explain how it works. You schedule an appointment online. It's confirmed. Is it? Absolutely not! You have to then check your email for innocuous message from the company to reconfirm your confirmation - are you kidding? Oh, I know!... people are scheduling fake appointments for pictures of children they don't have and that's why this company has to confirm it. Obviously serious sarcasm going on here. This company is a joke. How in the world this company ever got a contract with the Los Angeles unified school district LAUSD, I'll never know. Must be nepotism must be a nephew or somebody's kid that has no clue how to run a business. I don't believe any positive reviews about this company at all. Am I ranting? Absofreakinglutely! I've had to take time out of my day while working to deal with this poor excuse for a photography business. UPDATE: day of the pictures and life touch decides to cancel for the entire school. Reason? Bad management? No clue. read more

My complaint is not about the photos themselves. However my sons pictures 2 years ago were terrible and had to be redone. I ordered my kids photo packages the night before their picture day. A little les than 2 hours later my debit card was hacked and someone attempted to charge $1250 in the UK to my card. So do not pay online send a check to school with your kid. I called and got the run around from someone who finally told me their computer system was down and could I please call back in two hours. All I wanted to to do is let them know what happened so they could look into it and better protect their other customers. Super frustrating. read more

Worts pictures ever! I can do a better job at taking pictures at my daughter than this so called "professional" photographer. Paid $40+ for pictures that I don't like, when I called them they didn't even apologized. I asked for my money back, the lady didn't even care. She just gave me the address for me to send the pics back and that's it. Definitely not using them ever again, I advised you do the same and look for a company who actually do their job and take the time to at least ask the kid to smile. read more

My child brings home school pictures in the envelope from Lifetouch but there's nothing to tell you about ordering the Fall Class Picture which is what I like to have every year for my kids! I've never had more problems ordering the Class Pictures as I have going thru this company! Why they don't put it on the original order sheet is beyond me but you have no choice but to contact them directly to ask & order that particular item and then they tell you it takes another week to send! This order should've taken 15 min on the phone to order but took 30min because the girl helping me was so unsure of herself that she repeated my info back to me 3 separate x's! So frustrating! Thankful this is my final year having to order from these CLOWNS! You guys need to get it together! read more

Be Careful!!! Lifetouch copied my check and deposited it twice. When we called to rectify the situation, Lifetouch refused to have their accounting department look into it, and demanded that we send copies of our bank statement. I would suggest to any school or organization considering using Lifetouch to not hire them based on my experience. What a scam!! read more

This company is terrible. I don't recommend ever using them. Find a local company that has a better reputation.

I was double billed twice. I called the lifetouch that handles my area and they provided me the national customer service. I suggest you call rather leave am email to their website as they make excuses not to help you as 2 people sent me contradictory message - one call them to settle th e dispute and the other to email them instead due to time zones. Anyway, I got my refund fast within 24 hours. read more

Lifetouch Natl School Studios - Canyon Cntry, California

I've had the worst experience with this studio. I ordered portraits and they sent me the wrong pictures, it was not the correct child in the portraits. I called back and they were very nonchalant about it. I am extremely unhappy that the portraits I ordered were sent to a stranger. They promised to send me the correct ones in September, it is now towards the end of October and I have not received them. I would not recommend this studio to anyone or purchase from them again. read more

Lifetouch is a very unprofessional company. Why our schools continue to use them is beyond me. I ordered two 8X10 reprints on September 17. Paid $14 each. Debit cleared my bank the same day. Today 10/17, I call to check the status (it's been a month) and the customer service rep says she doesn't see the order connected to the school. I explain I ordered them by phone separately from the school and offer her the confirmation numbers. She basically states the confirmation number aren't going to help. Apparently, they hand out confirmation numbers to make their customers "feel secure" but they are useless. WTH? Anyway, the rep was very nice and reordered the prints. She said they should be here in 8-10 days...we'll see! DON'T USE THESE PEOPLE! read more

I have had nothing but issues for the last 3 school years with this location. In kindergarten they didn't give us our package. In first grade they not only "lost" my sons picture in their system and told me, well that's technology and I had to wait for retakes, my issue was his tooth was going to fall out and I didn't want to purchase pictures where his tooth was missing, nonetheless his tooth fell out the day before retakes. On top of that they sent me a class picture WITHOUT HIS picture on it, I told them they sent me the same one without his picture again, the 3rd time they told me they will resend it correcred, well I never received it and now they are telling me that they no longer have those pictures on file and they will issue me a refund check. So now my son will have no class picture for 1st grade to look at and he will not be on anyone else's class picture, all because of their original mistake of losing his picture in the first place. They tried to tell me he wasn't photographed, when 1. He was at school and 2. His teacher assured me he got his picture taken and he even told me all about how he thought it turned out. Literally THE WORST place to be handling school pictures. If there was another option I'd use it, I wouldn't recommend this company to anyone. read more