BEWARE & THINK TWICE - Long story short, my tint had to be replaced after getting my car washed here!!!! I'm out an additional $100.
Long story, I went to the Watson location on Tuesday and purchased the inside/out with the spray wax. Overall the car was cleaned to a satisfactory level. The problem was upon my drive home, I noticed that my backseat window contained several bubble/hazing spots. I initially thought that they forgot to wipe the window completely. However, once I tried to wipe the window I found that the bubbles /hazing was not coming out. I immediately called the shop and returned with my vehicle. Of course the manager (female) who did not see my car when it was brought to the shop, would say that she saw the bubbles when she did her inspection of the car and "assumed" they were there when the car was brought in. I explained to her they weren't and she said well we don't clean the backseat window. I said ma'am I don't know what you did but I am telling you that I did not have the bubbles/hazing on my Window when I brought my car to your shop. Then she states they have a camera that captures everything and I say well I want to seem the video to see what was/wasn't done to my backseat window. She had a surprise look or her face that I actually wanted to review the film and so her initial response was for me to make an appointment. I said No, I want to review it now before anyone else has a chance to review/alter/edit the film. She said fine but also states the camera is new and she is not sure how to work it. So she fumbles with the camera for about 30 minutes or so and then calls someone up (I assume the person who installed) and then say he can't be here until another 55 to 60 minutes. I explain to her that my son has baseball lessons that he can't miss. Long story short I end up leaving because her only response was we couldn't have done that to your car; but the worker who was with us and who worked on my car could not say that he did see the bubbles/hazing when the car was brought in. I took my car to Tint Pro the very next morning and he looked at my tint to first identity if there were any signs of it breaking down. He told me that my tint looked really good and he could identify any signs of it braking down. He then told me that what happened was whatever cleaning products they used obviously contained ammonia and that by getting the ammonia on the window it started to break down the first layer of tint which created the bubble hazing effect. With that being said, it will cost me $100 dollars to replace the window tint. So I would THINK FIRST before using this place as although It may be unintentional, they could cause more harm to your car than good. Also note, she didn't offer any type of refund or really any type of solution outside of my employee couldn't have done it. Furthermore, she it didn't appears she had any intentions in reviewing the tape to see if a mistake was made because she didn't even ask me for my name or number. read more
