Each and every time you walk in the door you are greeted with a genuine "welcome" ( something that…read morenever happens anymore ) staff is friendly and available to answer questions ( also something you don't get much anymore) . Today I watched a woman try to change tags and get a stack of plates for $5 she yelled at the 2 men working because they simply stated " I am sorry but that price is wrong " they didn't humiliate her ( I would have) they said "I am sorry but those are $20 .. she argued and ended up yelling "BAD BUSINESS!!" And ran out to her car parked in the tow away zone ! Classic "karen" anyway ! That's not the point ! The point for me is ... the staff handled the situation with professionalism/ courage and grace .. BUT .. the best part is that tucked back on the left of the store are aluminum full and super sturdy full size chafing pans for .... .99 cents !! I kid you not !! Then sterno for .79cents !! What ????? I pay $2.50 at walmart and have to stack TWo pans to prevent them from collapsing!! Sterno is $3.99 !! Sad for you .. I bought them out thinking they were on sale !! BUT the knowledgeable staff told me that's standard pricing !! Ok so long story (well) longer .. great staff - great convent location- amazing selection - Super PRICES !!- and locally owned !! Support small business and make your self happy knowing that customer service IS INDEED STILL ALIVE AND WELL ! Say YES TO THIS PLACE ! Never mind the "karen" she will never be back anyway !! Bravo pop party ! PS the balloons are outstanding ! Oh and please follow me on instagram under designs second spirit where I upcycle designer handbags to create wearable art

POP Party continues to impress! They have everything you need to put on a perfect party/event…read morefrom plates, napkins, costumes, decor and BEAUTIFUL customized balloon arches, characters and other creations. During this pandemic, they used their creativity to adapt to customer needs and assembled Easter baskets for families and organizations and were also able to secure FDA-approved disposable masks. The masks are supplied to first responders, community organizations, businesses and individuals. Just another way they lend support to our community. Support local small business and let Leanne and Melissa help you with your creative idea - even within the guidelines of social distancing - they can help! (Locations in Lockport and Orchard Park with curbside pick up.) Follow them on Facebook! You won't be disappointed.

My wife and I rented tables for our wedding. First, when we got the tables they were dirty and we…read morehad to clean them ourselves. After the wedding, we had the pleasure of paying an extra $100 for a second pickup charge, and $36 for magnets that the company put on our balloon clouds, we didn't even ask for these magnets but are being charged for them anyways, and then we got in trouble with the hall we were renting for the way they were installed. Also, this company wants $200 for a broken table with a supposedly warped leg. When we were discussing it with the company, and the wife was getting upset for having to deal with the stress of this, instead of trying to stay calm with her, the person got bitchy with her, and its never a good idea to try to be a bitch with a newlywed bride. all in all a poor service all around. Never again will we use Tim's Party Centre

Tims Rental in Bowmanville…read more My experience with Tim's rental started out good. I wanted to rent a wood chipper, so I booked it from Tim's rental 3 weeks prior to when I needed it. I lined up all the labor I would need, and rented a truck to pick up the chipper. I was told to come by between 4 and 6 to pick it up on a Friday. So, I came in at 5 on the Friday for the weekend that I booked it and was told it was double booked!! They refused to help me out at that point. No option to book another chipper, refused to call the customer who should not have it as they did not book it. So, I re-booked it for the following weekend. This time the pick up was fine. A little annoying to do it twice, but I didn't mind as they told they would give me a discount due to the double booking. The weekend we used the machine, and I returned it Sunday evening. I returned it in front of their store behind a big truck and hid the key. I tried calling the store to explain what I have done but no answer and no answering service? I want to mention before I rented the chipper, I was told nothing about drop off or how to properly return the chipper. I assumed bringing it back to Tim's and hiding it behind a big truck and hiding the key would be enough. I called Tim's the very next morning when they opened and explained to them what I have done. They said nothing to me, said it was fine and thanked me. I went in today and picked up my receipt for the rental. I asked where the discount for double booking was? They told me because I neglected to return it properly they would refuse a discount. I explained to them that no one said anything to me about drop off, when, where, how? They expected me to return it at 7 am on Monday when they opened. Well, like most people I have a job. By 7 am on Monday I was getting into my work day. So dropping it off Monday morning and missing work to do so was not an option. I had no choice but to drop it off Sunday evening. If this is such a big problem Tim's Rental needs to explain to their customers what they want for drop off!! They seemed nice to my face, but dealing with them afterwards was/is a nightmare. I will not, nor will any of my friends or family ever give Tim's Rental business. DO NOT RENT FROM THEM! So in the end. The did not give me discount as promised for their error. Second, they failed to explain what they wanted in machine drop off. Making the customer feel as they did something wrong, when in fact its Tim's Rental not stating what they want from the start.

horrible service. closes on a Friday night at 7 pm not late enough for the working population. I…read morewas told that they didnt carry 60th birthday products but I went on my own and found a whole section. very unprofessional and untrained staff. young staff female was not at all helpful. I had to go online and purchase over $100. I tried to support local but wasn't given the proper support. Disappointed. Their loss unfortunately. That's how businesses go out of business. Canadian tire extend your party city hours for the working class.