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Recommended Reviews - Lilli Pilli Florist
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Very disappointing service! Don't order on line! Spent $77.95 on flowers deliverd to my Grandma and they wrote the credit card name on the envelope instead of Grandma! Thankfully my grandparents were home to receive the flowers and to correct the deliverer. Lilli Pilli Florist did call to confirm the flowers were in fact for my Grandmother but if the phone call was anything like the one I had when I called to see what the mishap was I will have nothing but bad reviews from here out! I did receive a some what of an apology but more of a really long explanation on justifying the mistake! No compensation what so ever not even my delivery cost back $12.95 (within walking distance of the florist). When you have flowers delivered it is SO lovely and such a surprise but to then see the flowers are not for you..... Well I would be disappointed. Being a business owner myself I know how busy things can get but nailing the simple things like addressing a name on an envelope correctly should be a priority. Hopefully by signing up to yelp only to make this review will encourage fellow flower givers to not order online from Lilli Pilli Florist but to call and hopefully your experience is 1000 time more professional then the one I just had! read more
Business owner information
Sally W.
Business Owner
I Have only just been made aware of this review by a customer of…
11 years ago
I have just ordered and received a $50 bunch of flowers from Lill Pilli florist with absolutely no problems, excellent value for money and an absolutely beautiful array of flowers. I have been using this florist for 15 years and was surprised to see a one star rating as not once in all the times I have used this service have I been disappointed. The flowers arrive on time, to the right address and have always lasted a long time. It is obvious a lot of love and care has been put into the arrangement. I would like to add that I believe the reviewer who gave Lilli Pilli Florist one review is being extremely unfair. To make a judgment call as severe as that over a small mistake regarding a name and of which received the necessary apology is being extraordinarily harsh. As a business owner herself I would have thought she had the insight to realize that?. As for delivery of flowers, the florist works on her own and I would imagine could not leave the business unattended even just "to walk down the road" as she states to deliver the flowers. I would not hesitate to continue using Lilli Pilli florist for the excellence service and care she puts into her flowers. read more
More info about Lilli Pilli Florist
65 Telopea Ave
Caringbah New South Wales 2229
Australia
Directions
(02) 9540 5034
Call Now
Visit Website
http://www.lillipilliflorist.com.au
Hours
What time does Lilli Pilli Florist open?
Lilli Pilli Florist opens at 8:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.
What time does Lilli Pilli Florist close?
Lilli Pilli Florist closes at 5:15 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Lilli Pilli Florist closes at 12:30 PM on Saturday.Lilli Pilli Florist is closed on Sunday.
Mon-Fri 8:30 AM - 5:15 PMSat 8:30 AM - 12:30 PMSun Closed
Outdoor Amenities
Does Lilli Pilli Florist have parking?
Yes, Lilli Pilli Florist has parking options.
From the Business
Specialties
Freshest of flowers and friendly customer service. Let us help make your flower purchase hassle free.
History
Established in 1995.
I started the business in my early 20's and have proudly watch it grow into the successful business it is today. Our flowers are freshly selected from the markets 3 times a week, all orders are custom made, there are no pre-made bouquets or arrangements. Our flowers have a great reputation for not only being beautiful, but lasting beyond others. Lilli Pilli florist is very well known in the local community for its friendly, personal customer service, and support of local charities.
Meet the Business Owner: Sally W.
My love of flowers started at a very young age when I used to be in the garden with my parents all the time, I used to love collecting seeds and planting them patiently waiting for them to grow. Having finished my floristry certificate, I travelled extensively for a year, when I returned home it was time to take the leap into opening a florist shop of my own, I have never looked back. I work very hard and very long hours, doing deliveries before or after work if necessary. I wouldn't have it any other way! Many of my customers are like friends now!
Why does Yelp recommend reviews?
1 review that is not currently recommended
The reviews below are not factored into the business's overall star rating.
9 years ago
Sally has always made such a personal effort to provide the best service and quality of flowers. never has there been an issue. best thing about visiting Sally's shop its like catching up with an old friend. read more











