I wanted 2 items as Xmas gifts. tried to place order online but site would not accept the coupon code on my catalog. tried calling. only open M~F 9-5. Finally got thru and placed order. Then dead silence. Tracked order on line and was told no order exists. Finally got thru to a human who said my credit card had been declined (bank error) so rather than call me they just cancelled and didn't notify me. I offered what I thought was fair solution. My coupon was free shipping I suggested they expedite replacement order, I would pay reg ship, they would pay difference for express. Said no. Asked for manager. Said none available but would call me. Guess what. No call. Found same item on Amazon prime. Will be here tomorrow free shipping. I was trying to support the little guy but will NEVER buy from them again after being a customer for 30 years. read more

My customer service email says it all: Thanks so much for your reply Jenny. 10 days later, and after Christmas. Good thing I wasn't waiting for it. I too can read tracking information and the stocking did arrive finally, more than one month after I ordered it. One month. You can blame UPS but what the tracking info shows me is your company chose the slowest possible method to ship, after I paid extra fees for that privilege. Then your "customer service" wasn't able to do anything more than read me the same tracking information I saw. No apologies, no compensation, no refund for my inconvenience, no "let us make it right" in any way. Nothing they could do. Now you reply way after the fact to quote me the same tracking info. So far this Christmas your companies have: 1. shorted two items you advertised online were in stock, only one of which you credited until I had to ask; 2. sent me a random wrong item; 3. sent me two times one item; and 4. took more than one month to receive the Christmas stocking you are so famous for, that matches all my others (not that those are shown in any previous orders I can access).... all for the bargain price of $27 shipping. While other companies get it to me in a few days or refund my money if there's even the slightest concern. I even personally shipped UPS ground and my gift arrived overnight for less than $15. And those matching stockings? The new one is a good half inch smaller all around. Clever way to save more money. I think I need all new ones. From elsewhere. Probably decades of orders and thousands of dollars doesn't matter to you but it does to me. You probably don't care about this email either but at least you will know why I won't be ordering again. read more

I've always thought Lillian Vernon had some cute stuff and the quality has always been good. I used to order from them and quit. Now I remember why. I think they are a little overpriced but they've always got some kind of deal. Be aware! It's not a deal at all. I used the best coupon off which was 10% off and $3.99 shipping. I had a 20% off but their shipping is outrageous. Also they charge a $4.99 handling fee on top of the shipping cost. Then they tax your merchandise at the regular price not the 10% off price that you pay and also tax the shipping and handling fee. I live in a rural area and our tax rate is 6.75%. They taxed everything at 7.1%. So when it's all said and done they get all of their money back and you're not getting any kind of deal. Like I said, I like their stuff. Why can't they just be on the up and up with everyone. read more

I am so irritated. I wish I would have read reviews before I ordered. I ordered my granddaughter a sleeping bag. They had a 20% off code on the website which i entered. But, they also advertised $2.99 shipping over $50.00. I spent $70, so I should have gotten the shipping discount, but instead was charged $26.99 in shipping. That is ridiculous. I went ahead and ordered because I needed to get for granddaughter's birthday and thought I could call and get it straight. But, they informed me that if you use another code, you can't get the shipping deal. They obviously didn't say that on their site and when I asked them to switch the deal then, they wouldn't. I will never order anything from this sketchy company again. Also, it has been a week and I can't find out where my order is. So Mad!!!!! read more

It was raining and the USPS had the audacity to put my package in the rain not even by the overhang. Everything got wet. Lucky the things that I ordered were wrapped in plastic but the order sheet got wet, so did the catalog, and the box was soaked. I didn't even need anything to open it with. THE PACKAGE WAS SOAKED!!!!! I can't order anything because the catalog was totally wet! And I will Never order anything again. read more

The absolute worst customer service I've ever experienced. I placed an order in mid-November; I got an email the next day that the item was backordered and would ship December 10, and that email said they would notify me of any further delays. It is now December 17 and it hasn't shipped (nor did I receive any further emails about the delay). I emailed customer service and got no reply; I then called and the customer service agent was completely dismissive. When I expressed frustration, he argued with me. So here I am having spent $60 on a christmas gift that will not be here by christmas nor was there any offering of help or support from their customer service. I will NEVER shop there again. read more

This company has gone to the sewer. They sell cheap products that they don't stand behind with overpriced shipping handling charges. STAY AWAY FROM THIS COMPANY read more

I ordered a personalized Christmas stocking the second week of November. A confirmation email was sent to me indicating that estimated ship date was 11/29. I haven't received any communication from them, so I called and the customer service rep said it will not be ready to ship until January. Unacceptable! This is the worst kind of customer service. I immediately canceled my order, and now don't have a personalized stocking for my new daughter-in-law. I will not be ordering from Lillian Vernon ever again. read more

1. Ordered a matching backback and lunchbox - backpack was on backorder but it never came, when I called to check status, it said there are no pending orders for me!! 2. Customer Service number continuously has a message that they are closed (even when I call during business hours) 3. I tried to login to check status and I keep getting an error message - when I try to reset, I don't get a reset email. 4. have not heard back with my complaint 5. Should have read the reviews before ordering!!!! read more