Anytime you have a billing question expect a minimum 20 minute wait. After you finally get a hold of someone they prolong help by asking for irrelevant questions months after returning equipment. Lastly the erroneous charges that will still show up on your credit card with no one answering questions as to why. read more

AVOID THIS COMPANY If you're ordering a new CPAP machine, remember: you have the right to choose where you get your equipment and supplies. Tell your doctor you do not want to use this provider. The staff here are overworked and shockingly rude. When I called for support, I explained that my mask was coming off in my sleep--a common CPAP issue since it happens unintentionally. I asked for advice on how to keep it on, and instead of offering any real solutions, the so-called "sleep specialist" got snippy and just repeated, Well, you just need to not take it off. As if that was helpful. Once you get the machine, expect relentless robo-calls from their Florida call center. They'll call repeatedly, and when you pick up, you'll hear a pre-recorded message pretending you're an answering machine--a shady, potentially illegal practice. How do I know it's a robocall? They call on Saturdays when their call center is closed. No staff, no support--just an automated system harassing customers. Avoid this company. You deserve better. read more

WORST. CUSTOMER. SERVICE. EVER. LIFETIME AWARD. Today marks the very first time in my life (I am 70) that a customer service rep told me to F*** off. After waiting over 3 weeks to find out if I could order CPAP supplies, and calling 3 times, I mentioned to this female rep (name I believe started with M) that I was amazed that Lincare was still in business, due to the fact that they never follow up on calls. Immediately her tone and manner turned hostile and distant and she said "I am transferring you to my supervisor. After maybe 5 minutes on hold she came back and said the supervisor was not available and would call. She offered me an 800 number, which I already had, completely ignoring the fact that I told her earlier that the 800# told me I had a "frozen account" due to "lack of use of the machine" - not correct. I told her that she ought to devote more time to helping customers and not be so fragile that she could not handle an irate customer and pass those critical calls off to her supervisor. Conversation went down hill from there, I got a bit nasty, and she told me to F*** off. Nice mouth on a girl who can't listen to a legitimate complaint about service without running to the boss to handle it. I wonder had I not been a senior citizen if she would have been more respectful and concerned about my problem getting supplies. It amazes me that the labor pool in this area is so small that people are put into customer service jobs that, in my personal opinion, they have neither the ability or the emotional temperament to do properly. read more

Although it seemed to take forever to get my new CPAP machine,3 weeks, once it was filled I was pleased with my local contact. I picked it up and was informed about its features and fitted with new headgear and mask. Tony was patient and answered my questions. Location at 313 Ushers Road, Ballston Lake, NY 12019. It is convenient to The Northway (87) and NY Route 9. The office shares building 313 with M&T mortgage. Building 313 is in the Northway 10 executive offices development . read more