Not a great experience with this company. I've taken a lot of first aid classes in the past and I wouldn't go with this company again. The instructor clearly didn't want to be there and rushed us all through the class, to the point that we finished hours early. In every class I've taken in the past, even though it's a repeat, I always leave feeling like I learned at least one new thing. I left this class having learned nothing. In fact, I felt lost at times. There were others in the class with less experience than me who were clearly completely lost. If I got nothing out of the class, I can't imagine how they felt. Sure, we all got our certificate, but if you learn nothing, then what's the point? What added to the confusion was the fact that it was a huge group of people, all taking different levels of the course. It caused huge confusion and no one really knew what was going on. To add to that issue, there were clearly people in the class who should not have been there due to a lack of knowledge & experience. Not only did the instructor rush us, but she was also giving incorrect info at times. I don't care what you do in your daily work life, I came to learn the actual correct way to do things. The facility itself is not nice either. There are hardwood floors, which make crawling around and doing activities on the floor very painful after a while. We were grudgingly (seriously, the instructor told us that people who use mats are losers) offered mats, but when I saw how old and dirty they were, I chose pain instead. The area to work in was very small and the class was way over-crowded. We were all bumping in to each other. There's one bathroom for about 20 people. Yep. The cost of the courses here are slightly higher than in other places and they still don't include the cost of the book/manual for the course. You have to pay extra for that. Overall, I wouldn't take a course with these people again. read more

I had a great experience with Bre's Emergency First Aid Course. She is so knowledgeable, and she has a lot of practical experience. She used a variety of methods to help us learn, integrate, and practice the materials. She was fun and funny. The space is lovely, but it was very cold, so dress warmly! Otherwise, everything was great and I highly recommend taking EFA-C with Bre. She was able to answer all of our questions and I feel confident about being able to apply what we learned. read more

I didn't have a great experience with Link2Life. I was sick, vomiting and faint the day of the CPR class that I was scheduled to have in the evening and I notified them that morning. Their office manager, Debra, told me, "While I can't provide you with your full course credit, I can offer you a 50% discount off a future CPR-HCP recertification class as a gesture of goodwill." In essence, they told me that I couldn't use the amount I already paid as credit for another class and that I would have to pay for another class. When I talked to Debra on the phone, she told me they have a "no refund policy". I wasn't asking for a refund; I was asking for another class. Debra reported "it's our policy". Debra vaguely explained that "a lot of planning goes into the classes". When I asked them if the amount I originally paid could be transferred to another class, Debra purported that the credit is "already gone", despite the fact that they could've transferred the credit to the class if they received a call 24 hours in advance, so the value isn't "gone"--they just choose not to transfer it as credit for another class. Again, Debra repeatedly and adamantly persisted with "it's our policy" and "we stick with our policy". I get that, as a company, they don't want to lose out on money if people cancel, but their strict policy illustrates that they have no understanding of others, they have no flexibility (Debra even said "no, we don't" when I asked her if they have any flexibility) and their bottom line is all that matters. So with this company, if you're sick and have a class with them, you have two options: lose out on your money or go in sick, which encourages people to go into the class even when they aren't feeling well and are contagious. It's very disheartening as a health care professional to know that a company that is involved in the health care field has no empathy for those who are sick. read more

Horrible service and they do not care about their customers. I was 11 minutes late for a mask fitting test. When I arrived they told me I could not get my appointment because of their 5-minute late policy (which I pointed out was not clear on their website, and their only response was "sorry, I will update that to be more clear", proving that it was not clearly stated to begin with). In addition, a first-aid class had already started during my scheduled time (my appointment was a 20 minute time period, and the class was already in full swing by the time I arrived), which is another reason I was turned away. I was also told prior to my appointment that this class would not be until 30 minutes AFTER my appointment, so there should have been no overlap into my scheduled appointment time. They put all the blame on me and were very rude. They also did not offer a refund, despite them double-booking themselves and not having a clear late policy prior to me addressing this. The receptionist was extremely rude and provided horrible service. Do NOT go here. read more

Instructor was very nice, but did tend to ramble when tasked with describing concepts. The course did run over its schedule end time and when you do a recert you're just looking to get it done as quickly as possible. Nice facility, very clean but very little free parking around the area. read more

I took one of LifeLinks safety classes at the Vancouver location last year. The course space was comfortable and the instructors made the material easy and fun. I highly recommend this option over the alternatives in the Lower Mainland. read more