If need a Lippert Components RV part I would recommend not going directly to Lippert and buy from another source online. Needed a part for my 5th wheel RV. Priced at local RV dealers and it was twice what I could get directly from Lippert. Yeah, I know sounds good right? Ordered the part in 4/1 and was told it would ship out on 4/6 and should be to me 4/8-4/9 which worked out well because had a camping trip planned to leave on 4/12. Didn't receive a tracking number on 4/6 or 4/7 so called. Asked where the part was and was told basically "don't know, will to have email the warehouse for a status". This went on for several days with no answers. Finally shipped on 4/9 and May get by 4/12 or not. The main reason I was so frustrated is Lipperts customer service could not tell me where in the process my part was when was going to ship, or if warehouse had even received the order. In all 3 emails were sent to the warehouse and as far I was told and nobody got an answer back. At one point early in the process I asked to just cancel the order and was told couldn't do that because once ordered it had to go through. Sounds like a bunch of lazy people to me. They have such poor communication internally and with customers. Did some calling around and etrailer had the part and could overnight. So will go with them next time. When calling around I had more than one RV dealer tell me that if your an individual you fall in line behind the dealerships orders. Sounds like that's probably what happened and not the weather which was one excuse I got. When looked at the weather in Southbend it had been mild weather with a few cold days and no precipitation during any part of my order process. Lippert needs to update their communication systems and remember that even though they sell more to dealers the individual RV owners are their end customers. I'll pay a little mark up and go through another online supply house going forward. read more

This place is a complete trash place to work. Everyone and I mean EVERYONE is sleeping with each other. Marriage does not matter at lippert. And of course all those side men and women can come and go as they please. No points for them! Seniority doesn't matter because of this. Anytime someone doesn't get their way all they have to do is go up to the office and tell the person their sleeping with and it'll all be resolved for them. Safety is a complete joke. They have water leaks in the ceiling and park an electric lift and it's charger directly in the puddle. They haul propane tanks in a wooden crate and a box truck. There's a literally 2 inches of forklift brake dusk in the rafters and on the floor that you get to breathe all day. They dump radioactive laser dust in a ditch behind the building. They dump barrels of unknown substances behind the buildings. No one is trained to drive a forklift but everyone does. Weld smoke (known to cause cancer) fills up the shop in the winter time because the Latinos don't want to open the doors. There is no ventilation. There's no training on anything, so theyre literally handing people tools that they've never used before and telling them to go to work. They sell expired food in the break rooms and when the old man gets around to pulling it he puts it in a garbage bag and the cleaning lady takes it out to her truck to take home with her. The bathrooms are disgusting. There's literally poop spread on the walls of the stalls and it never gets cleaned off. Oh and if you use the office bathroom they'll put signs on the door telling you that their butt cheeks are better than yours. People go out on lunch and break and do drugs and alcohol and come back in working right next to their boss without a care in the world. Latinos there have fake documents and HR and everyone knows this. One manager there got a lot of Latinos hired In there, then come to find out he owns the houses that they are renting, so of course their jobs are secure. People bring food in to sell to the employees while on the clock. one time a lot of people got sick off that food and they still sold it the next week. Maintenance doesn't know what they're doing so a lot of times when they "fix" a machine it's more unsafe than it was before because they take safety equipment off machines so they don't have to fix it. Oh and then when they let you go, they screw you out of your vacation time that you EARNED over the last 10 years. Favoritism is rampant. There are no core values. Honesty will get you fired. If you even apply here then you deserve everything you get read more

This is exactly the topper I needed for my trailer. RV and Auto Parts shipped it fast. No complaints with them or Amazon. After watching several YouTube videos and reading the directions, hanging it was straight forward. Use two people and just follow the directions. Looks great and will definitely do the job! This brings us to Lippert, i.e., LCI1.com, Customer Service or the lack thereof!!! Part "O" 768004 (Access Plate) screws to the side of the slide out with 5 FLAT HEAD #10 -16 x 1-1/4" self drilling screws (Part number "D" 793616). Since you have 2 Access Plates, you need 10 Flat Head screws. My parts kit came with ZERO Flat Head screws but it did contain 10 extra PAN HEAD screws (Part Number "M", 37420, #8 -18 x 1" Square Pan Head, Self Drilling) so I figured they must have changed their plan. Unfortunately, if you use pan head screws to attach the ACCESS PLATES, you cannot slide the ACCESS BRACKET(s) in place because the pan heads stick up too high. Here comes the fun part! I called Lippert Tech Support and got 'Nathan'. I asked for 10 Flat Head Screws, Part number 793616, to be sent to me overnight so I could finish my install. First, he apparently didn't know the difference between a flat head screw and a pan head screw. His solution was to tell me to go to my retailer as they were not responsible for their product after it leaves their warehouse! Oh, really? When I asked 'Who warranties the awning? Lippert or the retailer?' he couldn't answer the question. Then I said "What you are telling me is you wholesaled this awning to RV and Auto Parts who unpacked it, took the flat head screws out of the parts package, substituted pan head screws (painted exactly like the other 26 pan head screws that were in the parts pack) just to frustrate the customer when they tried to install the awning.' That doesn't pass the giggle test!! After arguing for 20 minutes, he said he would have to check with a supervisor and see what they could do. An hour later, he called back to say they would mail me the screws, but it would take 7 to 10 days before they could ship. This is what I call ZERO STAR Customer Service. It is unfortunate for many that many of the items on my new Grand Design travel trailer were furnished by Lippert. Let's hope nothing breaks because it sounds like they will surely deny responsibility. read more