My son went to this daycare for several years but he will not ever go there again. Ever since the owner merged her 40/42 center with this center the daycare has turned unorganized and chaotic. The owner hides and won't discuss any issues with you unless you practically hunt her down and the front office can't give you any answer other than "you're wrong, we're right." It seems that anytime you have a question there are absolutely no two workers (staff, management, owner) that will give you the same answer. When you do interact with the staff, front office or owner they're either clueless and can't help or they're extremely unprofessional and have no desire to help you. I received a call at work one day from the office telling me that my account was past due (like by $1000!?!) and if my account balance wasn't paid in full by the end of that day then my son couldn't go to their center anymore. When I got to the center to look at my account I noticed within 5 seconds that for several weeks they had been double charging me. I had to practically argue with the woman for her to take the time to actually look at the line items to see the double charges. Then it happened again a month later! Each time I went to the office to straighten it out I was treated as though I was a problem. It became clear to me that anytime there is an issue it simply becomes the "parents problem" because the staff, management nor owner are willing to help in any way.
Furthermore, when the children get to the center after school there is absolutely no structure. No homework time. No reading time. Nothing. Just run wild and play and hopefully the ONE teenager in charge can keep up with all the children. One day when I picked my son up I was told two older kids were bullying him. One child was holding his arms behind him while the other was trying to pour dirt down his throat. My son told me how he yelled and screamed for help but the teacher apparently couldn't hear him because the teacher was on the other side of the yard playing with some other children. The teacher apologized to me and told me they would try their best to prevent it from happening again but the bullying continued. On another day, my son came home singing "I don't f*** with you" and told me they'd listened to it in the daycare van after school. When I told the office they said he must have been mistaken because their teachers wouldn't do that. THEN on another day he came home telling me he'd had sex at daycare! Apparently a 4th grade girl laying under a blanket asked him to lay with her and then told him to take down his pants and he did! So now my kid thinks he's done the naughty and I'm still waiting on them to tell me where the teacher was when this happened! As you can see, when you run into an issue and go to the office to sort it out you're pretty much called a liar and told "well there's no notes in the system about that conversation" or "do you have any proof that even happened?" This is just crazy to me because they write down what they want to write down. They have no notes of any of the incidents I've mentioned and act like they are all just so perfect at their jobs. It's sad because it wasn't always like this. When my son was really young I loved this center but ever since the two centers merged and the new staff took over it's become a completely different place. Needless to say, my son will never step foot in this daycare again. read more
