I made the EASIEST decision to withdraw my child from Childtime today, September 18, 2025 and I…read morestrongly urge other parents to do their research before enrolling. Please do not assume that paying a high tuition will guarantee your child better care--unfortunately, that was not my experience here.
The only staff member who truly showed a teacher's spirit and a genuine, caring heart was Ms. Maria. She was the main reason we decided to enroll, as she is compassionate, nurturing, and clearly dedicated to children. Unfortunately, she was not my son's full-time teacher, and the quality of care he received otherwise was extremely disappointing.
During his first week, when he was understandably adjusting to a new environment, he was not met with patience or understanding. Instead, he was ignored and even told that his emotions and behavior were an "inconvenience." Children--especially little ones experiencing big feelings--deserve patience, empathy, and guidance, not dismissal.
The breaking point for us was an incident I personally witnessed on the school's live feed today:
* My son and another child accidentally ran into each other and fell. Rather than addressing the situation fairly, the substitute teacher immediately singled my son out, instructed him to sit down, and then took away the small toys he had been playing with--leaving him visibly upset and confused.
* Instead of comforting him, she ignored him. When she finally engaged, it was to point to the kiddo my son could go apologize--though he had done nothing wrong.
* To make matters worse, when I called to address this with the front desk, I was hung up on. When I arrived at the school, the story I was told did not match what I had seen on the live feed. The substitute even responded to me with a message saying, "I apologize if it looked misleading," attempting to downplay what I CLEARLY observed.
This kind of treatment is unacceptable, especially at a school where parents are paying nearly $300 per week for part-time care only 3 days a week. Every child is different and some need more support than others, but ignoring or mis handwriting their emotions is not the answer. Teachers should meet children with patience, love, and respect--not frustration and dismissal. IN ALL CIRCUMSTANCES! BUT ESPECIALLY WHEN YOU ARR PAYING THIS MUCH.
My family is deeply disappointed by this experience. As a parent, my heart hurts knowing that my child was treated this way. I sincerely hope that Childtime takes this feedback seriously and reflects on the quality of care they are providing. Children deserve better.