What a fun experience! My husband and I bought our 2 year anniversary matching Citizen "Carson"…read morestyle watches at Roberts. Mia waited on us and shares the same anniversary date! She was very helpful with choosing the style watch, the engraving on the back of the watches, and also having my husbands old watch repaired. We will be back! Oh! and I won the drawing for a gift card! You should go there!

I collect Invicta watches I have been taking my watches to Roberts Jewelers for years to have them…read moreto replace my batteries.. The last time I had them to replace my battery in my watch they broke the watch band. They told me they would try to get me a replacement band for my watch. They called me back and stated that they couldn't find a replacement band and that if I found a band that they would reimburse me in full for the charges. The Invicta company is charging $141.00 to replace the band. I carried the paid invoice to them and they reimburse me the $141.00 for the charges. Before I left the store the lady told me that they No Longer will service Invicta watches. I am a African American Citizen.

My husband purchased a Lindy Star necklace and a Pearl ring. Both beautiful. The Pearl fell out of…read moremy ring. No problem. John fixed it. Very fast and wonderful customer service.

I have been a pandora customer for years, but today is the last day I will ever purchase anything…read morefrom the pandora/reeds store in the Old Hickory Mall in Jackson, TN. The sales rep was extremely impolite and unprofessional. He raised his voice at me. They said they would not exchange my ring for one size smaller because the pandora store inside reeds doesn't count as the "real pandora"

Old Hickory Mall in Jackson has some excellent stores. One of the best is Zales. This store has a…read morelarge inventory of jewelry - from watches to casual jewelry to the finest in diamond and gem stone settings. Stronda assisted me with my purchase. She is a pleasure to work with and very knowledgeable. I felt no pressure to buy and was given many opportunities to ask questions and look at my options. The inventory is great - many choices. I bought a beautiful watch with a sales discount and Joel sized it for me perfectly. What a great experience shopping here was for me. Excellent inventory, high quality, and fantastic service from very personable and professional people. Highly recommended!

I cried. Literally... cried when I left the store what will be my final visit to Grass Monkey after…read moreyesterday's visit. It has been a year since I last visited. Currently residing in Washington, DC, I do not visit home very often, but when I do I would zip right over to Grass Monkey to pick me up a brand new purse or browse their reasonably priced fashion jewelry. All of which are no more. Limited jewelry, limited purses... and now overpriced crap clothing. How do you go from selling awesome one of a kind purses to seeing a Made in China mass produced shirt for $40? How did that transition occur and why did I have to find out like this. Let me point out that if the quality of the merchandise wasn't terrible, I wouldn't be so upset here. It's not good anymore though. This change is for the worst and I am not returning.

Oh Grass Monkey. Like any good Southern woman, I'm obsessed with jewelry! This place is not the…read moreplace to get your jewelry! Everything is way overpriced. If if was actually quality I could understand. But everything I've gotten from here broke. I never go here anymore and never see people in there. I honestly don't know how they stay open?

I went into Kay Jewelers today, associate busy assisting another customer so I stood up at the…read morecounter. There was a bigger blonde doing sitting back there and Sarcastically asked what I wanted. I told her I was there to drop off lifetime warranted jewelry she asked for my paperwork I told her I had it saved under my phone number she rolled her eyes keyed in number just stood there looking at it. Finally said what's your name I told her she said here is your information but the printer isn't working so you will just have to come back at a later date then she walked off!! I have had an account with Kay jewelers over 7 years now . both my children have accounts and buy jewelry every year for Christmas and birthdays but I will not be going back to this one!! She was so rude you could tell she did not want to be working today

I purchased my wedding set from Kay's in March of 2007. I've had nothing but problems with this…read morestore since! I have a lifetime warranty on my ring and every time I go in to have it inspected, the people waiting on me are always very rude. They act as if you are being an inconvenience to them. Every single time. For 11 years now, I've had to send my ring back at least once every couple of years to have one of the diamonds replaced. Last year, my ring stayed at the jeweler for over half of the year. As soon as I got it back, another diamond fell out. Finally, the manager decided she was going to have a new ring made for me. That was in November of 2017. I got my ring back in February. I drive all the way there (it's a 45 minute trip for me) just for them to tell me they have to send it off again, to a different place, to have my wedding band taken off and sauntered to my new ring. Another month wait. I go back and pick up my ring. I get an email today stating that it's past my 6 month period to have it inspected. Meaning, if something were to happen to it right now, it wouldn't be covered under warranty!!! I literally just got a brand new ring from them less than a month ago. And now they're wanting me to drive back over there just so they can look at it and make a note in their computer. I will never buy another piece of jewelry from them again. They have been nothing but a HUGE HASSLE from day one. If you're going to sell crappy jewelry, at least have good customer service while doing it.