The staff here have always been very helpful to me here, even though I dont bank with them (my…read morepartner does), service with a smile. Its quite small inside, so at busy times can be ackward with a pushchair. The comfy seats to wait on are also a bit squished together, even though they are slightly out of the way of the main queues. Some of the managers here so try the hard sell on my partner but alway done with a pleasant attitude and normally take a firm no as an answer. There are 2 cash machines outside which frequently have queues to use due to them being the closest cash machines to this part of the town centre.

Really good service and friendly staff. Willing to help and show you how to use whatever you like…read moreon machines. I wanted to deposit a cheque and normally I would queue and let the barclays staff member do it for me. The lady then left her place and showed me how to do it on my own so next time I don't have to get in line or if I'm in hurry. And there's always a queue there. Love the new look of bank. It's modern and clean. Staff are low but they are very good and polite. Been using this local bank for years.

Very up to date bank with many machines to do banking with which is handy if there is a queue for…read morethe tellers. There is always someone handy to advise on how to use the machines and which ones are appropriate. The staff are very friendly and pleasant and the branch is very clean.

My favourite bank…read more Short queues, personal service. I'm always offered a drink when I'm waiting, my name is remembered and of course my accounts superb. Great staff - really helped when I needed a loan fast. They went well out of their way & normal duties to help me out! Much appreciated!! Thumbs up & 5 stars all round!

The quickest bank queue ever! This place is so quick most of the time, the staff are still friendly…read moreeven though they are so fast they always have time for a smile! Plus its easily located in the middle of Broad St, with two cash machines outside that are open 24/7 and are free for all. Its clean, quick and convienient.

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

I have been a customer of HSBC bank for a long, long time. I originally started my account before…read morestarting University (in the days forgotten when they offered either a free railcard or a £50 cash bonus when you opened a Student account) in Newport Pagnell. My local branch was small, personal and welcoming in the little town that I grew up in; nothing like the megabank monstrosity that is on New Street. This bank had a refurb a couple of years ago to make it more "modern", but in reality they took away a good 90% of counter services and replaced it with automated ATM's and paying in machines (to minimise staffing) and add a new "business banking" section (as business customers must make them much more moolah than personal ones). This all sounds very negative, but it's a bank... It's all about money. I popped in for the first time in ages last week to pay some physical cash into my account. As I had coins, I couldn't go down the machine route and had to use counter services instead. First things first, I was greeted and aided by a member of staff (as I probably looked a little bewildered) and even though it was lunchtime, it wasn't jam packed. I duly filled in my paying in form at one of the many counters (with working pens, I might add) and mooched on over to counter services. Again, it was lunchtime, so there was a queue. That being said, I was at the counter within about 10 minutes; so no complaints there! The young lady who served me was helpful, polite and very pleasant to deal with. I had counted out the various denominations of coins and notes and she duly recounted (not being annoyed that I had made an error on my paying in form) and efficiently dealt with my enquiry. I was in and out in around 20 minutes. This was at about 1pm in the afternoon, so hat's off to the staff who kept things moving swiftly whilst still being helpful and offering service with a smile. I'm not going to tell you to use this bank necessarily (I'm sure other banks offer much better personal accounts), but if you do have cause to enter this huge temple to capitalism on New Street; it's A OK with me.

This bank is refreshingly overstaffed and under-customed. The staff are always available to help…read moreand they have a special section for business customers. Inside there is only one cash machine, which is usualy empty but can get busy at lunchtimes. There is also a cashpoint outside which is kind of tucked away and out of sight of the bank's front entrance.

I called at Lloyds Bank while shopping in Birmingham to simply do some basic banking at the ATM…read moremachines, knowing I can do near enough everything here I can at my bank, being a member of TSB, who are part of the same "banking group" as Lloyds but in the past few years split, after previously trading together. I didn't have any interactions with the staff so can't comment on that in detail, but they seemed okay. They was a decent number of cash machines inside, which were easy to use and in good condition. The inside of the bank was quite nice and modern, and I'm sure I remember seeing a second floor as well, there were machines for paying in money and withdrawing it, your typical ATM'S. This is a nice bank to have in a city center of a town like Birmingham, fairly close to the New Street Train Station too and a short walk from the Bullring and Grand Central, and I have to agree with the average rating for this place that it deserves a solid 3 stars!

Seems strange reviewing a bank. LloydsTSB have moved from one location on New Street to the corner…read moreof Corporation & New St opposite Waterstones. What we have here is a large open plan banking experience in bright green trade marked Lloyds Colours. There are 2 desks for info, a number of tills and seated areas to wait or sit and complete your banking before joining the que. There are a number of self service deposit machines and letter boxes if you wanted to avoid queing.