HOW TO FIND HERTZ RENTAL: Go to the front of the train station at Place Des Archives. It a good…read morespot for a drop off by taxi and near the boulangerie Maison Deschamps. Look for a small, glass enclosed structure. It has a couple small Hertz signs in yellow lettering on the exterior. Motion sensitive glass doors open to a stairway or elevator/lift downstairs to the Hertz office. The office is located there, subsurface, through the Gare remodel of 2023 - 2025. Delightful and helpful staff. The rental cars are downstairs next to the office. English, French, German was spoken.

I would leave zero stars if I could. Total con-artists. Never rent a vehicle from them.. they will…read morefalsify damages and force you to pay double the amount you rented the car for and will never explain or provide evidence for the damages. If you try to contact anyone to discuss they do not pick up the phone.

My experience with this rental company was awful. They did not have the car I initially requested…read moreand prepaid for in full, and the car I was forced to take due to no other availability did not have winter tires, and the tires that it did have were completely bald. When I explained to the employee that these were unsafe to drive through Switzerland in winter, he did not care in the slightest. Also, in no surprise, the car they told me I had to take was more expensive than the car I initially booked, which resulted in me incurring extra charges. I escalated this to customer service and upper management, and was continually passed off to new people over and over, and have still not received any resolution weeks later. Furthermore, when I asked to have my case escalated to someone who was able to assist, I received no response to my multiple follow ups. All in all, I do not recommend this company to anyone looking to rent a car. Their disregard for client service and client safety is deplorable, and they should be ashamed to claim otherwise.

You can't put zero stars, so i'll give them one... Rented a…read morecar for almost 2 weeks from their Lyon Part-Dieu agency in France. The car was ok, all went well, until I returned the car. Nobody was there to receive it at the parking lot. I dropped the keys at the agency. A few days later, I received an email informing that the car needed a "special cleaning" ! This is of course absolutly faulse, there was nothing that the usual vaccuming wouldnt have fixed. I asked for pictures of this so terrible dirtyness, but of course, customer service disappeared on me. They did not forget to charge my account for (4 euros, which I am fighting with Amex. Crooks !

been waiting in line for nearly two hours. only one employee. nightmare after flying all day from…read moreAfrica. if I would have known service would be this slow and poor we would NEVER have rented a car with Hertz. never again.

The staff is very friendly at this SIXT at Lyon airport. Clean, good car. Nice service. Returning…read morewas a breeze too. The airport shuttle came often. They have this big portal at exit and return. It's an AI scanner. Luckily it is not working. So no AI-induced trouble or fraudulent charges that we heard so much about at Hertz. Beware: do not click anything in the automated email SIXT sends just before your rental. We mistakenly clicked it. It offers to have us pre-check in and select the exact car. But we were not able to complete the process because we were boarding. Guess what? SIXT canceled our reservation! When we got to this branch, they said our reservation has been canceled. Luckily we had a competent and friendly associate who helped us get a walk-in rate that is alright. The downside is: much smaller car and it's manual (not the automatic that we originally booked). Different (lower) class of car. But well at least it is cheaper. At least we could get a car on the spot. Close call.

From the owner: SIXT Lyon Saint-Exupéry Airport stands out as your premium gateway to France's renowned gastronomic…read morecapital and the beautiful Rhône-Alpes region, conveniently located at Lyon's international airport, just 25 kilometers east of the city center. Our location offers seamless access for travelers arriving at France's third-busiest airport, with our rental counter strategically positioned for quick pickup so you can start exploring Lyon's UNESCO-listed Old Town, Beaujolais vineyards, and the French Alps within minutes. We deliver an exceptional fleet featuring premium French and European brands including Peugeot, Renault, BMW, and Mercedes-Benz, perfectly suited for navigating Lyon's historic traboules, visiting renowned Michelin-starred restaurants, or embarking on scenic drives through Provence and Burgundy. What truly distinguishes us is our combination of German automotive precision and authentic French savoir-faire—our highly-rated team provides warm, multilingual service with convenient 24-hour returns and expert local recommendations for discovering Lyon's rich culinary heritage and surrounding natural beauty. Choose SIXT Lyon Saint-Exupéry Airport where over 113 years of European excellence meets the gastronomic heart of France at one of the country's most important regional gateways.

From the owner: Notre agence Rent A Car vous propose la location de véhicules de tourisme (voiture économique,…read moreberline, familiale, minibus) et utilitaires de 3 à 20 m³ au meilleur prix.