We have always rented cars for our holidays, and we never had any problems, but deciding to rent from this company (Locauto) has effectively ruined our last holiday in Italy, and I would like this to at least be a warning to other people considering this company. Unfortunately, as usually happens, I only now - when it is too late - realise what a huge dissatisfaction rate this company has with its customers, as can be easily seen by doing a search with their name.
Our car had been pre-paid in full over the Internet, yet because we arrived a few hours later than the time I indicated in the booking, they said they cancelled our booking and have no car for us. All of that was said in a very rude and completely unapologetic way, and we were left both without a car for our holiday and with no refund whatsoever.
No-one from Locauto had called to warn us that if we don't show up in the next X hours or so we'd lose the car, and a subsequent careful inspection of the Contract revealed that there was no mention of how long the "tolerance interval" around the indicated pick-up time ("no-show") is. It therefore seems reasonable to assume that if you showed up on that day later than time specified, it would only be your loss because you will have the car for less time. Since I had already paid for it, the car should have been put aside for us in the parking lot, rather than being rented again to someone else, as it has been!
Had the people behind the desk been at least a bit friendly and understanding at the huge inconvenience they had caused us, I would have probably just left it there. In the meantime, however, I have sought legal advice and I will be going after them for every penny they took from us, including compensation for our ruined holiday plans. read more
