i have had this system for a few years now and have extended warranty. i have to contact them every year to get a service . at the moment i have discovered that my smoke alarm is calling non stop because my phoe bill is standing at £250.00 at the moment. i have contacted them by email and by phone, girl on phone not helpfull just says she will email the tech section. if i dont hear shortly i intend to cut the phone wire to the alarm as obviously the system does not work, if it had been a fire the house would be burnt down by now. also last year when the service engineer finally arrived he discovered that the alarm box had not been working for months so i could have been broken into while on holiday. still waiting for a refund still waiting for a phone call or email. have had to open the control panel and disconnect the phone wire to stop calls to the monitoring as phone bill is now very very high. if no response shortly i will cancel the direct debit with my bank as i object to paying for a service i am not getting Finally got a phone call last week saying to email my phone bill which came to over £339 pounds and is normally about £130. I emailed my bill a week ago and requested conformation of receipt. Surprise surprise I have not heard a word, so much for customer care. At the moment I do not have monitoring as I cannot connect the phone line as the system would start calling and rack up my phone bill again. I thought that they would send someone to check it out but obviously its a case of we have your money so tough luck. I wont hold my breath but the yearly is overdue so someone might show maybe before christmas. Surprise surprise finally got a phone call on 7th November stating an engineer will be in the area on the 11th of November and will call in past. So obviously the system is only looked at if someone is in the area. I asked about a refund for my phone bill but was told the panel will have to go back to them to check out before they decide if i get a refund or no. I assume I wont get anything back. I have paid for monitoring untill March 2015 and also for extended warrenty till 2017 but will cut my losses and get a local company in to look at the system and give me advice. i have been without cover for over 5 weeks and feel that i am being ripped off. read more

I have recently attended the the manchester ideal home show where this company was demonstrating their alarm security equipment. the demonstration was at a high standard and if i do choose their alarm system they mentioned they would provide me with a free trail of monitoring which i also found useful. I currently have a appointment booked for a site surveyor to attend my property next week to show me the equipment work in the live environment. i also found their website useful, www.lockedup.online worth while a look on here. read more

I love the wire free system locked up security provided me with monitoring services! i love the fact i can now control my monitored alarm system using my smart phone using the locked up monitored security services! - i also have been given a free trail for my monitoring services as a good will gesture just for signing up at the exhibition! read more

so surprised at how great this is, better than when it was demonstrated. got the system because i have been broken in 3 times this year and i never got security afterwards, but i have now and its already been tested out by these low life's except this time they were caught. read more

Somebody had broke into my property and thanks to the locked up monitored security monitoring command centre, they prevented any items being stolen thanks to the 2 way audio verification system they also installed!!!! definitely recommend !!! read more

Wasn't overly keen for having to wait on the phone for more then 3 minutes on hold!!! however the technical department arranged for a call out the next day to service my alarm system and all of its parts!! fast and effective service! read more

Locked up security are a brilliant monitoring service provider. monitored systems can be viewed using 2 way technology and visual verification, would definitely recommend using this company for installation and monitoring services. read more

Just like mark i have not had better service old alarm company went under and locked up took over and have updated my alarm and now have a nice team call me though the alarm if i need help or if set off by mistake. big well done. read more

great service met them at ideal home in london, and was amazed at the system and cctv pack they put together for me. install was quick less than a week after i placed my order it was all up and running. read more