Love it here! Great food, great friendly service. Relaxing environment. Have visited with a group several times and not disappointed

We arrived with a large party and were told they were short-staffed -- completely understandable. We were patient and accommodating the entire time. We were seated around 12:45. Several appetizers came out cold; we politely sent them back, and they returned hot. No issue there. I ordered a New York Strip cooked medium, with fries, a side of ranch, and a Caesar salad. When my steak arrived, it was not medium -- it was rubbery and very well done. I calmly asked for it to be remade and reassured the server that I understood it wasn't her fault. While waiting for the replacement, I asked -- very politely -- what happened to the salad that never came out. Her response was shocking. She said, "Y'all kept adding people. I have to make the salads, so I can't stop and make your salad." The tone was rude, dismissive, and completely unprofessional. I replied, "Okay, can I just get everything together then?" She responded, "I don't know," with visible attitude and absolutely no apology. When the replacement steak arrived, unbelievably, it was once again well done instead of medium. I showed it to her directly. At that point, I asked for a manager. She casually said, "Sure," but no manager ever came. After waiting, I had to get up and find the manager myself. I explained that this was the rudest, nastiest, most unprofessional service I have ever experienced in my life. Thankfully, the manager handled the situation appropriately, apologized, and had the food remade correctly. The manager was wonderful -- attentive, professional, and solution-focused. The contrast was astonishing: one of the best managers I've encountered paired with easily the worst server experience in history. What should have been an enjoyable meal turned into a shocking display of poor service and disregard for basic professionalism.l read more

Logan's Roadhouse - It should have been a medium/medium rare steak and fries! - American Near Me - Fultondale, Alabama

Short staffed. Had to wait to be seated and the restaurant was practically empty. Food was not edible, steaks over cooked, mac and cheese was mushy, broccoli was rubbery and the fries were cold. They also were out of children's menus and cups for the strawberry lemonade (which had no strawberries in it). We love Logan's but will never return to the Fultondale location again. read more

May 19, this past Monday, my daughters and I went to Logan's for a belated Mother's Day lunch. No one was at the door when we first got there so we had to wait for a while for someone to see us and they were not busy. They don't have enough workers evidently. We were seated at a table that was so wobbly there would have been no way for us to sit and eat at that table so we asked to be moved. They knew that the table was bad. The table that they put us at seemed OK and our waitress came and took our order and she was very pleasant. She was extremely nice and very helpful. She went and got me a gluten-free menu. The experience with her was great. However, had we not ordered before I saw what was on the floor or under underneath the table by my feet we would have left There was a dirty baby diaper by my foot. There was a fork on the floor, straw paper and napkins. The table top had been cleaned because I watched the girl clean it, but the floor was nasty and the diaper is just horrible that nobody knew it was there but us . I would not go back to this location because of this. It was pretty disgusting. I have a video. read more

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I stopped by here for lunch one day since Logan's is one of my family's fav places to eat. It wasn't crowded at first but people definitely piled on in over the course of an hour. I tried the grilled pork chops with mashed potatoes and green beans. I was disappointed to see the green beans look like the came from a can and they were too salty, but everything else was decent. My waitress was awesome, she kept my drink filled and checked on me often. I'll likely try something else next time I visit but Logan's is still an ol faithful dining option in my book. read more

Logan's Roadhouse - Entrance - American Near Me - Fultondale, Alabama

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Food was delicious. We had beer battered fish, loaded baked potatoe, caesar salad, chicken tenders, loaded baked potato, and garden salad. Manager surprised Hubby with a birthday desert brownie with fudge and ice cream. Server Jennifer was phenomenal while juggling several tables. Keep Up The Good Work Logan's Fultondale. We'll be back soon. read more

Logan's Roadhouse - Manager, Staff, and Team Turner - American Near Me - Fultondale, Alabama

Teach your hostess how to host... Sat there for 30 mins and then they proceeded to seat the people that got there 15 mins after us.. I asked them how much longer we had and they said 17 mins. We ended up leaving after wasting our time... read more

Terrible service got there right before 9pm and was told a 20 minute wait once sat, the sever walked passed us several times before acknowledging the table. It took her approximately 15 minutes to bring us waters! No silverware no plates. We went ahead and placed our orders due to the lack of service and also asked for bread. The server proceeded to get 2 other tables bread before we had to flag a manager down and explain our issue only for her to tell us she was short staffed with a restaurant full of customers . Even them then the server didn't return to the table. At this point it was past closing time and still haven't received our food ! Once food was received it was cold ! Highly disappointed terrible service will not be returning ! read more

Logan's Roadhouse - American Near Me - Fultondale, Alabama

Food!!!!, What food???? We have dined here many times. Sometimes good, others, not so much. Tonight....I would hand out failing grades throughout. We ordered two very "ahem" difficult meals. Potato skin appetizer and a steak salad. After about a 40 minute wait the server informed us that they were out of "made from scratch" potato skins. Since they had run out of potato skins, how do they provide everyone else, Baked potatoes? We have given this Logan's too many chances. Not again. Place was typically loud, but more typically dirty. Logan's needs to either get with the program or go sell peanuts. read more

Amazing experience! Asia our hostess was sweet as can be and our server was awesome. I'm not sure why there are so many bad reviews or why folks feel the need to go off the one time they have one sub-par experience. Do we leave good reviews when we have a good time or just wait for the times we can be negative? Anyway, We'll be back & they also have an awesome Wednesday steak lunch special! read more

This isn't the fun place it used to be. But the food was good and service friendly My sister and I discovered eating in Irondale instead of Hoover where we live equals getting a table faster We don't like chains but it's easier with children The goal these days is to get everyone fed and happy Food came out fresh and in a timely manner Best part was getting seated as soon as we arrived on a Friday night This is unheard of in Hoover read more

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The service was okay. It took the food to long to come out of the kitchen. It didn't seem to be a busy day

Madison the server was fantastic. Quick refills friendly service, and overall great attitude. The food tasted like my mining boots after a 12 hour shift under ground back when I worked at warrior met coal mines. I don't know how you mess up chicken fingers but they sure did find a way. Everything we ordered was just awful. Old ahh grease, fries so stiff i could use them to break into your (yes your) house. The chinese hostess girl at the front took forever to sit us. When she did finally sit us we watched her run back and forth through the dining room nose down in her phone. Some bigger black girl brought us our food and she had a stank attitude when my girlfriend pointed out that her food was wrong. Every time we come here the food gets worse and worse. Don't bother "speaking to a manager" because let's be real here guys If management cared, this place wouldn't be in the shape that it's in. It's been going down hill ever since drake dropped "take care" that was in 2011. Give madison a raise read more

Have read many of the reviews and saw the overall 1.8..anyway, thought it was great. Food was better than good, but Darwin (our server) was awesome! Bread first with salad close behind. Main course came out within 20 but Darwin kept us updated every 5. Nice visit. read more

wouldn't serve us because they are short staffed and we were a large party. so sad and devastating

The New York strip was dry and they brought my wife's ribeye out half raw, we both asked for medium. My son's burger was also under cooked. Then they added a $20 tip to our bill when we only had 5 people. Much better steak places are available. read more

Passed through the area while on vacation food was good, but the location was clearly short staffed especially in the kitchen waited a little under 2 hours for food. Our server AP (Anusca) was great tho kept us updated and did everything she could. Definitely the best server experience on the trip. read more

We came for lunch with my granddaughters. My daughter and I only ordered a side salad, and my granddaughters ordered off the children menu. Service was acceptable, but the food took a really long to arrive and the restaurant was practically empty. read more

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I was served by a young lady named Desiree who was very kind and attentive. My food arrived in about 10 minutes and was cooked to a perfect medium rare they even remembered to bring out my side of ranch over all the best meal I have had in a restaurant in some time read more

First when we arrived we were seated immediately. Then we waited 20 minutes to be ordered for a drink, which nullified the immediate seating. I was then told after ordering sweet tea that they were waiting on the tea to get sugar so I was given water. After setting for 20 minutes 25 minutes and eating an appetizer and watching other folks sit down and get sweet tea I was still drinking water. Then when she come to refill glasses before the meal, she asked that I want to refill I said what water, I did order tea is what I told her when she brought it to me and bought our food she then said is it good enough for you to me and my friend? Now you deduct what that means. So now let's go to the steak 2999 for 16 ounce ribeye, which I ordered medium rare, when it came, of course it was barely medium meaning closer to the Dunn size. Also the fries were completely cold like the plate had been sitting in the window, which, by the way the stake was cool as well so this whole time lapse was nearly an hour and a half and ended up with being bad food, not cooked properly as asked, and being too high for what I got and then let's don't forget the terrible service. So when I left, I told the person that seated people about the experience and asked her was it privately owned or franchise I got some smiles in the shoulder shrug, which you decipher what that means. The worst Logans I've ever been to which they're not very good to begin with, but we stopped in because it didn't look crowded No wonder it wasn't crowded. read more

Do wish that we had checked reviews before spending money at Logan's. The waitress was great. Very friendly. And, unfortunately, apologetic. Stacked Salmon: salmon was good, sauce was good. Mashed potatoes were ice cold. I was able to get two sides. French onion soup and Caesar salad. Do I want the soup or salad before the entree? Why yes, soup would be good. Instead, I got the soup with the salmon. It was not quite warm. The cheese wasn't melted. And the salad came about ten minutes later. Never saw chicken Parmesan where the chicken was cut up into pieces and tossed with the pasta. My son's cheeseburger was cold. The cheddar cheese was so cold that it looked fake. The waffle fries were greasy. My husband's broccoli was good and, fortunately, not overcooked. The fried shrimp was overcooked and chewy. And, did I mention that I ordered coffee. Ten minutes or so later, I was informed that they were out of coffee, not even decaf. No coffee. For crying out loud, send someone to the grocery store and get some coffee. read more

Staying close by and walked to pick up my order. To my surprise it was ready over 10 minutes early. It was downhill from there - greasy containers, steak overcooked (Mr) and the cheesecake dessert was frozen, yes frozen. The broccoli was literally the best part of the meal. Is this the norm here? read more

I never recall this place being fun, so this review will be based off of the many times I've been there. Ambiance: Pretty chill, casual with nice country tunes. It's pretty clean and nice to settle into while eating. Service: Nice customer service with a few standouts. I know a few people personally from there, whether blunt and rude or super sweet and polite. Food: Pretty good, but I don't recommend takeout. I don't have much to say about the food since to me, it's pretty much what you pay for. Why did I review with 4/5 stars? I give this review because I've had issues before, but! Things are slowly getting better there besides the takeout being kind of..hm. I wouldn't even say mid. I'd say like..broken boxes and lazily letting it leak isn't really going to get me to order takeout again. read more

Rolls were amazing as always, spinach dip was good and the kicken chicken salad was very tasty. What made our experience so exceptional was the service provided by our waiter, Caleb. He was attentive, incredibly kind and it was really sweet the heads up he gave us about a birthday celebration so it wouldn't scare our 9month old. Caleb has extraordinary Customer Service. We will be back, requesting to sit in his area! read more

I would honestly close this location, been in there 45 mins waiting on food watched 6 people leave because of bad service. I'm on the way to McDonalds read more

I gave a 1 star because I could give none. We had a 15 minute wait that turned into 25 minute wait. Finally got to a table waited 16-20 minutes no server no drinks not even acknowledged. The couple sitting across from us had been there 1 1/2 hrs still had no food was out of drinks. Never saw their server either. We left. read more

Yelp! Logan's has gone down so much! Bae and I was hungry after work and decided to give them a try. Well, everything was so mediocre. It started with our server, Kinley! Girl and I had to ask you your name? Note the stars, they are for her. Everybody knows, you get them rolls out on that table. This is Logan's, hot fresh rolls? We had to ask you! That's not all. We ordered the queso, nice big bowl, with a small amount of chips. Can we get some more chips? Is this a 10.00, kids queso? SMH. I got the chili, it was cold. Had to request for a zap. And, nobody is here, this place empty. Why are y'all mediocre and this place is empty? But after the heat, chill was good. Bae decided on the salmon, wedge salad and the sweet potato. I quote him, "the sauce on the salmon taste like vomit". Yuck! I had the pork chops with rice and broccoli. I had this sweet girl, who was not our server 3 times to get stuff and she did it with a smile. Logan's this bill was over 50.00 for 2 people, you gots to do better. Ask me did she return with any rolls after them first 3? You already know! Ask me will I be returning any time soon? Y'all already know. read more

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Was asked if we would be fine with a table I said we would prefer a booth and took them 10 minutes to look for a booth when they had 3 open booths right next to entrance after that they ended up sitting us right by the entrance in a booth so not sure what the issue was. We sat down and someone came up and said I'm not a server but I will take your drink order and we ordered our drinks . 5 minutes later our server came and asked us what we wanted for drinks and we said someone had already came and got them . About 10 minutes goes by and our waiter comes up and says the girl who took our order isn't a server and she will be getting our drinks. We ordered drinks and our food I got a steak with a salad. We waited almost 20 minutes for our rolls and drinks and they finally came . We still have no silverware for the butter for rolls or anything . I told our waiter we need silverware and it's taking forever again... so I see one set of silverware at the front and I snag it for our rolls. They end up bringing our food about 15 minutes after rolls and I still don't have my salad and it didn't come with my meal. We had someone different from our waiter deliver the food and she brought us silverware within 20 seconds. Our waiter comes back about 10 min later asking about everything I tell her I still don't have my salad and she says she sent it out about 20 min ago with someone else she must have put it on wrong table ... why the hell is she not bringing the salad instead of giving to someone else like it's a salad. I end up eating all my steak and potatoes and my salad arrives about 3 minutes after I'm done eating at this point I don't even want it . I wanted the salad before my food that's why I didn't get a appetitizer. Not good experience and definitely will not be back . Longhorns will be getting our business from now on . Food also was a 2.5/5 stars . 57$ wasted and I could have had a better meal at McDonald's literally . Also no one got one refill or anything .. Deasia was our server so I sure hope y'all don't get her and have better experience. read more

I'm downgrading my review. I hope someone at corporate sees this because I want them to call me. I already sent multiple emails to contact me via the website contact us. After multiple attempts my husband finally spoke with the district manager. He went on and on about how sorry he was, how he wanted to make it right by refunding our bill. Not expected but we were thankful because we just wanted him to acknowledge our meal was not what it should have been and that his manager Tonya had horrible customer service skills. He asked my husband about coming back to which he replied we had decided as a family not to eat there again for now. He was still going to credit us. Great. Well its been a week, no sign of the credit, ignoring our phone calls, has the staff telling us he's not there. The staff keep hanging up on my husband instead of transferring him. it goes on and on. This locating needs new management!! I've read other reviews and this place has been and continues to be a problem. Franchised or not, it bears the Logan's name and is a bad impression of your company!! read more

Not sure if it's a Logan's thing in their quality or just that I've never had luck. Yesterday the wife's steak was severely overcooked. I tried the crab cakes which was very underwhelming and was some sort of mushed something. Lastly, what kind of steak house uses powered/flaked mashed potatoes. Only went due to proximity to hotel but should had opted to drive further for better quality. read more

I am so disappointed. Somehow they have managed to turn a once decent chain restaurant into a complete and utter disaster. First off, we stood at the host desk for five minutes before we were very rudely acknowledged by someone with a very bad attitude. We definitely should have left but my daughter wanted their rolls, which were served doughy because they weren't allowed to rise before baking. We were seated and our server was actually very friendly and professional. I asked about their local beers as the menu suggested. Our server checked and they had none. Okay, no worries. What type of porters or stouts do you have? Let me go ask..... We don't have anything. We are out. Okay, just bring me a large Blue Moon on tap. We are out of that too but we have it in a bottle. Okay, bring me that with a mug and an orange slice. THE BEER IS ROOM TEMP!!! There was no silverware or napkins present on any tables. My daughter ordered soup and salad and her salad greens were..... Hard, if that makes sense? Her soup was cold. We sent it back. The soup returned hot. I ordered a cheese and bacon burger cooked medium. It was actually good. Everyone seated around us seemed to have several issues or complaints. What is going on here? Your servers deserve better management!!! read more

The server was very quiet and attentive to bring us refills. The audio was not overly loud and we were able to carry on conversations without yelling. The food was mostly prepared exactly as we expected (the steak was maybe a little under but we were satisfied with it). We were seated almost immediately as we arrived (~1:15 PM on a Thursday). read more

Me & My Husband went to eat at Logan's Today and the service was terrible. people next to me left they being sitting there at that table about 30 min no drink order no order at all they left. people don't realize if this is how they make their living they need to step there game up. I will not tip bad service. Logan's Needs to get it together. It's Start with Management read more

Logan's Roadhouse in Fultondale Sucks! The food was skimpy and flavorless and let the manager know and all she did was nonchalantly say that's how it is. Then tried to offer me another meal instead of a refund,No wonder there closing down. DONT EAT HERE! read more

Shelby, the bartender was our server...Really great service and good food...Ribs had great flavor and the steak was good...Sides were good, probably the best broccoli I've ever eaten!! Would come back if coming through the area!! read more

This is for Logan's Fultondale I have already sent in a complaint to corporate but they do not treat customers right here. Drew, the manager on 7/24, needs to not deal with people. He tried to pass off the wrong salad to my wife, which contained nuts that she is highly allergic too. Then placed the same steak, off the same nuts, in a different salad. When confronted with it, he just rolled his eyes and took it off the table. When asked his name, he told me "My name is drew and you can tell it to whoever you want" so here we are. The rolls were burnt, my burgers were undercooked (not horribly but maybe I'm picky). We will absolutely not be going back to this Logan's. We understand, they are understaffed, things are stressful but in times like this, you still don't get to talk to people like they are beneath you. If you treat your customers this way, how do you treat your staff? Uncalled for. read more

Been sitting at the table for over nearly two hours now and still waiting on food every time an update is requested we've been told that we're next up. Plus once the food finally arrived my burger and the patty were both burnt to the point it wasn't edible. read more

I am literally the last person to write a review. I have never had worse service in my life. I worked in restaurants for 10 years, so I give them some grace. I was quoted 33 minutes for curbside for a kids meal and some rolls. I pulled into the space right when they texted. I waited 10 minutes. I decided to go in. I don't mind Because Curbside is a luxury and I can just go in. Apparently they gave my food to someone else and they had to remake it. It took 30 more minutes. I know all of this sounds petty. The reason I am writing this is because this is the second time I had the exact same thing happen. I gave them a second chance because things happen. I told the manager that it is not great because this has literally already happened a couple of months ago. I told her that this is the last time I would come here. She just shook her head and said don't say that sweetie. Overall, the food here is pretty good. I just can't go back here anymore because it feels like getting food out to the customer is the last priority. read more

Great food but absolutely horrific host staff. The ladies at the table are rude and extremely unprepared for their position. This is precisely why people drift to Hoover or Gardendale for a better experience. read more

Logan's has one of the best house salads in town. The warm rolls, a great combination with the salad. It's Superbowl Sunday time for some fried fish (yes fish.)and a baked sweet potato Hot wings on the side. Can't get away from traditions . Of course take out...,, The peanuts make for a salty treat during the game . read more

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