I love going to this place. I travel from SC to this pace when there is another shop up the street. Always clean and so warm and friendly folks. Love Lola! read more

I live in Franklin and am forced to drive to sylva to try to buy my vape supplies because whoever is in charge of the inventory at the Franklin location should be fired. they haven't had coils in stock for almost 6 months now. so far my experience with Lola's vape stores tells me we are better off just going to the gas station and buying cigarettes. at least they restock the stuff they sell the most. I personally will find some other place to spend my money from now on that's for sure! read more

Absolute perfection, and the staff too!! The staff are extremely helpful and help me find exactly what I am looking for. I just went in today and was served by Travis who got me exactly what I needed in the blink of and eye. Also $33 for a 1/4!! Insane!! Great prices, great people, and great puffs!! read more

I got double charged for everything and refusing to give me a refund for the things I didn't want nor did I ask for. Then trying to convince me that store credit is the only option instead of just putting it back onto my card. Fortunately for yall I didn't have enough time to deal with your incompetence. Take a drive up the road, better selection, less flustered workers too. read more

Nice clean store. I don't know what anyone has to complain about. They got low prices and The guy during the day is so nice. Things to know: Do your research before you go so you know which stuff meets your needs and bring your ID. Don't forget to sign up for the rewards program - they got some sweet deals. read more

The actual quality is fine, but the customer service was quite bad. An older man was serving me and he was extremely rude and unprofessional. Don't waste your time here, the extra few bucks at other places is worth it. read more

instead of saving a few bucks on their products, just save your time and take your business somewhere else. keep in mind they will not let anyone walk in the store before checking your ID and writing your FULL name in their system (that's because they ban people if your feedback doesn't satisfy them enough). i also saw customers having to pull out their phone to look a product up because the staff doesn't even know what they are selling. Anita Roman/Anita D'Angelo is very unethical and will have the most childish replies when you review their business- they can't and do not know how to handle positive criticism. Anita and other staff members will also write fake 5 stars reviews on google, hyping themselves and their products, attempting to make up for all the genuine bad reviews they get on a weekly basis! I decided to leave a review for them here as well since they have been reporting and having my review taken down on google. read more

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Excellent service, fair pricing, finest products, clean store. I recommend making Lola's your go-to shop for all your vaping needs.

I started shopping at the Lolas Stores last year and I am consistently impressed with my experience. Even thru covid they stayed open with masks and shelds and stuff. Big store with lots of customer space for distancing. They don't always have everything, but tell me when stuff will arrive. Prices look good but some are slowly going up, but so is food and gas. read more

Staff is Always friendly and very knowledgeable of products. Great hours and prices are competitive

Ok, so I was banned from this store. I wrote one bad review and then decided to give you guys another chance. But, when checking out, I found out I was banned, and it does not say why. This company bans people who criticize them. This is a horrible way to do business, and I am upset about this. I asked a question about anxiety, and I was met with an insulting reply, " You shouldn't ask a vape shop employee about your health concerns." I bought my stuff and walked out. I wrote a review stating I would never return and did not write about the actual incident at all, but this is the only reason I can imagine why I have been banned for criticizing the shop and saying I would never return. Please don't give this place your time of day; these business owners are idiotic regarding customer service. And once again, you can ban me all you want, but I am telling the world what happened. Granted, I should not have asked a medical question. I don't believe I should be banned over this or because I criticized your company. This is just dumb. You lost a good customer. Everyone goes to another store that does not support these people. They don't know how to treat people with any semblance of respect. Check out Pied Piper. They have higher-quality products, anyway. And the customer service at Pied Piper is top-notch and understands their customer's needs, unlike Lola's, which needs to close its doors if it's going to treat people this badly. I would give it 0 stars if I could. read more

All the staff I've encountered there are super nice and helpful. The shop itself is clean and has everything I needed and was looking for at least. read more