Rob is amazing! Super knowledgeable, trustworthy and dependable. We had 4 different companies come…read moregive us quotes and he was the most honest and knowledgeable about many different AC brands. So we chose him. That was 2 yrs ago. We recently had an issue where our AC wouldn't come one. I called Rob and he came over quickly to get it working again. It was a small malfunction with the drain pipe sensor. He stands by his work and is there for his customers! We won't use anyone but Rob!

Finally found the right one…read more HVAC maintenance, repair and replacement is the most expensive thing I have had to pay for as a home owner so of all the people I have in my contacts, getting this one right is the most important. Rob is no nonsense, no BS, lay out all of the facts and pros and cons. You can trust him with a key to your home and I don't waste my time getting quotes from anyone else. It's nice to work with people who get the job done right the first time, charge you a fair price and take good care of you because their reputation matters.

Got quotes from all the recommended Austin area chains for a full HVAC replacement and Mike was…read more$2-4k below all the other quotes. Very happy with the quality of the work and professionalism of the staff. My new system runs great and I always prefer to support small businesses

Mike is awesome. I called around and placed a post on Facebook asking my world of friends, "Who's…read morethe best to replace 3 AC units? Who's not going to rip me off." Interestingly, got a lot of answers but two people had the same recommendation, and the two people with the same idea are hard-asses who wouldn't tolerate less than perfect service. I called their guy, and that's how I met Mike at MJ2 Mechanical. Great guy, knows his stuff, and gave me a price that was very competitive and walked me through the City of Austin rebate program. He fixed some duct issues in the upstairs that had been vexing us for 10 years and that our old AC folks couldn't navigate. And he explained some airflow issues that are helping us stay cooler and cut costs. Love this guy and appreciate the honest competent way he does his work. Try them.

I called Cool Choice because my AC wasn't getting cold enough, even though it was running almost…read moreconstantly. Joey came out the same day and was very thorough in explaining why my AC was acting up - he showed me photos and explained what should probably be done now and what services could wait. He asked me when I'd like it fixed, and I said it was no hurry - next week sometime would be fine. But his team came out just a few hours later and had everything fixed in an hour. My AC is now working great!!! Thanks Cool Choice! Super great service. :-)

Joey goes above and beyond! Had him come out for our AC which went out in the heat of summer…read more Joey had lots of options depending on how much we wanted to do. He was honest and helpful--he even came back for free when I had an issue with our other unit! Just recommended him to our neighbor whose heater is on the fritz!

Amazing service everytime we call. They were able to detect a leak in our system and patch it for…read moreus and helped us figure out how to prevent those kinds of expensive fixes in the future!

Advanced A/C did awesome job. My heating went out and I called them. They initially said the tech…read morewould be between 2-5pm. They then called to say the tech could come sooner and I missed the call! Called them back and hour later and still was able to get the tech early. Great customer service from Paige!! Justin the tech arrived and within 5 minutes he identified the problem and solution. He throughly explained everything and showed me the DAT was broken. He was able to replace and fix the system within 30 minutes. He was full of knowledge concerning HVAC with lots of tips and information about my system. He even invited me to take a look in the attic and explained some of the features. Another example of outstanding customer service far beyond what was expected. Will definitely call Advanced for any further HVAC problems.

TKO did the HVAC part of our home addition project and did a great job installing our new…read moremini-split unit. They had good attention to detail during the installation, and patiently answered our many questions about the pros and cons of which unit to purchase, routing locations of the HVAC lines, etc. We would use TKO again for any future HVAC needs.

Starting in June, I noticed my house was not as cool as it should be. When walking into my bedroom,…read moreyou get hit with very warm unmoving air. I tried contacting Austin Air Dynamics but never received a call back. So back to Yelp to find another AC guy. Found TKO and called. Later that day, Trey called back. We scheduled him to come in a couple of days when I would be home. He arrived slightly early which is a good sign. I introduced him to KC, turns out he has cats too so he understood the intro. Then to work he went. He went to work on the outside unit. A little cleaning and blowing out the drain, the house felt slightly cooler. Inside he inspects the attic over the garage and finds it divided. So he climbs a ladder for the attic over the bedroom. I was concerned of the heat in the attic, he assured me that it was cool up there. Why, you ask because the main duct was split wide open, letting the cool air into the attic. He does a quick fix of taping closed all the ducts. He tells me that when they previously replaced the duct work, they never removed the old ducts. Also they never replaced the duct going through the dividder wall in the attic. He promises to send me a quote to replace the last duct and clean out the old ducts. Two weeks later, he emails the quote. The price was reasonable and Trey was personable and professional. I will be using him again for the additional AC work I want done.

Do not, under any circumstances, hire Cool Horizons. After a lightning strike, our system clearly…read morehad a dead blower motor, fried control board and few other issues. Their technician arrived and proceeded with the diagnosis. Crucially, the technician attempted to install a new control board without discussing this expensive, high-risk diagnostic step with me. They immediately fried the brand new control board during the process, indicating severe incompetence and poor diagnostic practice. They then had the audacity to charge me about $1,000 for the part they broke. We hired a competent company afterward who confirmed Cool Horizons had done a terrible job and successfully repaired the system. When I called the owner to request a partial refund--suggesting I only pay the initial service fee, since they broke the system further--the owner yelled at me, used foul language, and aggressively hung up the phone. This company charges customers for their own mistakes and is run by an owner who is verbally abusive when challenged. Save yourself the money, the stress, and the exposure to abusive management. This business should not be operating.

$500 for 5min capacitor swap in Sunday afternoon, what else I need to say …read more.. .

I wish I could give Don and Steve a thousand stars. They installed a whole house system for me in…read more2006 and it still runs perfectly. I do change the filters every month! They are really the best.

I have hired Total Comfort for 20 years, and they are a joy to work with. Steve has gone out of his…read moreway to make repairs quickly, even in the heat of summer, and has communicated well with us so we could budget for replacing the service. Highly recommend!

WORST SERVICE EVER!!! They came to our house and broke our upstairs A/C unit and now my 2 year son…read moreis left with a hot room. I called Trusted heating & cooling to sign up for the maintenance package. They came out and asked if I had any concerns with our system and told them down stairs unit was just replaced last year and the other been working fine. The technician then went and removed all of our air filters and told us we should replace them cuz they're dirty and left them on the side of the wall. He then went upstairs to look at the upstairs unit and turn on the AC to test it and went in our attic to look at the system. At this time our system was blowing cold air and everything was fine. He then and called me and said there was a problem and had me come up to the attic. He was trying to explain to me what was wrong but was having a hard time explaining it. Something about the board not working which I was confused and kept asking. Well it's been working completely fine today so I don't understand. He then told me I should just call our home warranty and they can fix it. Still confused as to if it was broken or not but said okay. Maintenance the other one. I thought this was very strange but figured out. I'll just have someone take a look at it. He then calls me outside about our brand new unit and tells me this one is broken as well. Once again not making sense and how it was broken that just it wasn't working and I should call the people that installed it and he doesn't want to touch it. It seems since I told him we had home owners warranty, he didn't want to work on any of our equipment because he couldn't upsell us. Also, I think he knew he broke the upstairs and wanted to leave as fast as possible. Once he left and I went upstairs I noticed it was tremendously hot and something wasn't right. I called the office and told them I believe it's broken. When I was looking at the thermostat nothing was working. When I spoke to the series manager he just said that his technician took videos and documented that it was already broken once he arrived. This is obviously not true because if it wasn't working we would have called our homeowners insurance not them to get are semi-annual maintenance before summer. The service manager didn't even try to help us get this resolved and back up and working basically said it was already broken and we are trying to pull fast one. I have never received this type of customer service before. I would never recommend this place to anyone. By far the worst experience I've ever had.

We reached out to Trusted Heating and Cooling for an annual maintenance service request. Our unit…read morewas working fine, although admittedly old, but we thought annual maintenance can help prolong the life of the unit. The Yelp page states that Trusted heating and cooling is based on respect and integrity, we did not experience that. We were told the scheduled maintenance to last 2 hours. The technician came in without offering to wear booties. Took down the filters and never put them back in. The technician then looked at the thermostat, turned the A/C on. We felt the COLD air come out. The technician then went to the unit, spent 15 minutes looking at the unit and said it was broken. We said that isn't the case because we could feel cold air at that exact time. He said we should contact our home warranty insurance and walked away. He then looked at our second a/c unit and said it was also broken (it is a brand new unit installed in May 2025) and to go through the company that installed it. He didn't seem like he wanted to work on anything since we told the technician we had home warranty insurance, which would limit his ability to upsell. Once he left, we noticed the first a/c unit stopped working and the thermostat signal light stopped blinking. The heat, fan and A/C stopped working. The other unit is working (thankfully). We immediately called the company back and were told the unit was broken and they will charge us $900 to fix it. And a technician couldn't come back until the next day. We told them our side of the story, how everything was working fine, but they shrugged it off. Stated they have video evidence it doesn't work. The technician was able to use the thermostat, the thermostat light was blinking and the unit was working properly. And now it is reported that it's broken upon seeing the unit. Trusted Heating and Cooling isn't taking accountability for the problem they caused, no ownership and no customer service to even offer to look at the unit to review what the technician reported and to try to fix it. They are following a report with notes that wasn't discussed with us and completely disregarding our point of the view. Do not use this company, as documented with other the reviews. We now need to find another solution to their problem, as we are now left with a A/C system that no longer works.