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    Longhorn Renovations

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

    Services - Longhorn Renovations

    Exterior staining

    Interior staining

    Paint removal

    Longhorn Renovations Photos

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    7 years ago

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    LuxeNest Cleaning

    LuxeNest Cleaning

    (1 review)

    I had a horrific experience with Luxenest Cleaning. I paid $825 for a deep cleaning and a few…read moreservice add ons, and was left with nothing but stress, frustration, and now the need to hire another company to clean properly. Two cleaners were sent who were not experienced cleaners. They seemed more like friends or family members of the owners, or even randoms hired day of from Craigslist. I had to repeatedly correct very basic cleaning tasks, including removing items from countertops before wiping them down (rather than just wiping around items), vacuuming cat hair from furniture, wiping down end tables, emptying trash from garbage cans, and putting rugs back down after mopping instead of leaving them balled up in corners. Even something as simple as making a bed was done sloppily and incorrectly. Look at the pics! Throughout the service, the cleaners complained openly, making comments such as, "We're not organizers, we're just cleaners," yet even standard cleaning responsibilities were not being completed properly. Eventually, I stopped correcting them and began documenting the poor-quality work with photos. I also reviewed in-home camera footage, which further reflects the substandard quality of the work performed. After they left, I sent photos to the owner expressing my dissatisfaction, and he instructed the cleaners to return approximately 20 minutes later to "fix" the issues. The return visit was awkward as they were clearly annoyed, repeatedly asking "what else?" while deflecting responsibility, offering excuses, and rushing through a few tasks rather than thoroughly addressing the concerns. The next day, I noticed a few missing items and checked inside the garbage bags outside and discovered something far worse than the poor cleaning: Numerous personal items had been thrown away by them. These included some of my son's toys, unopened bath products, makeup, a photo, an electronic item, jewelry, and other belongings that are clearly not mistaken as trash. Rather than setting items aside or asking where they belonged, the cleaners discarded personal and sentimental belongings, which is completely unacceptable. For full background, I required same-day cleaning, posted in a cleaning group, and Luxenest reached out to me. In my original post, I clearly stated: "I am interested in deep cleaning and heavy organization TODAY. Probably a job for 3 ladies." I reiterated this to the admin when she initially attempted to send only one person. I was transparent about the condition of the home, the amount of work needed, and the length of time since the last professional cleaning (1 year), and added several add-on service options. The final quoted rate exceeded $800, which I paid in advance. While I understand there is some risk of under-scoping when an in-person assessment is not conducted, that does not justify underperforming, discarding personal and sentimental items, rushing and completing work so carelessly. If the job was too large or the house required more organization than expected, the cleaners could have contacted management, requested additional staff, or declined the job in favor of sending more experienced cleaners. I walked them through the entire scope of work before they begun, and no concerns were expressed. Finally, after reviewing Luxenest's online presence, I strongly question the authenticity of their positive reviews, as many appear to be from family members or friends, incentivized to leave a positive review. This experience was unacceptable, unprofessional, and extremely upsetting. The only resolution I would consider acceptable is a full refund or the company covering the cost of a new cleaning service of my choosing. I strongly caution others against using this service. Pics are AFTER service was completed, and the last photo shows just a few of the many items that were discarded in the trash and left outside.

    From the owner: Born from a passion for immaculate spaces, LuxeNest Cleaning is dedicated to transforming homes…read moreinto serene sanctuaries. Our commitment to exceptional service ensures your home shines, while our core values revolve around trust, reliability and personalized care. Unique in our approach, we connect you with highly skilled, professional cleaners who understand the nuances of cleaning beyond mere tidiness. Experience, dedication, and premium service are at the heart of all we do.

    Tidy Maids of Frisco - Happy New Year from tidy maids of Frisco!  We cannot wait to serve you this year!  Thank you so much for using our services!

    Tidy Maids of Frisco

    (96 reviews)

    Tidy Maids did a great job cleaning our townhome. They were quick and had everything they needed. I…read moredidn't get a heads up when they were on the way to put the animals away but they didn't mind waiting a couple mins for that to happen. Would use again

    I hired Tidy Maids for the third time, paying $209 for a monthly cleaning service of just the…read moredownstairs area of my home (approximately 2,200 square feet). Unfortunately, the quality has declined with each visit. Before their arrival, I called in the morning to request a 30-minute heads-up, as both my husband and I work from home. The last time they came, they forgot to notify us, so I wanted to make sure it didn't happen again. However, once again, they failed to inform us before arriving. When they showed up, I mentioned that I needed to quickly dry the master bedroom sheets, since they hadn't given me the advance notice I had requested. They assured me it was no problem as the sheets would be dry well before they finished. Two cleaners arrived, and we immediately recognized one from a previous company we had stopped using due to poor service. They spent about two hours cleaning while I worked in my office. When I noticed they were getting ready to leave, I went to grab the sheets from the dryer for them, but when I came out of the laundry room, they were already gone--without saying goodbye or asking if I was satisfied with the work. This was the second time they had left without attempting making the master bedroom bed. I called the scheduling manager to report the issue. She was polite and asked me to email pictures of the problem areas. She also offered to send the cleaners back, which I appreciated. However, a follow-up phone call to ensure the problem was fully resolved would have been a nice touch, especially to prevent this from happening again. As I inspected their work, I was really disappointed. Our house is pretty clean but they missed several areas: the backsplash behind the stove wasn't wiped down, the front of the dishwasher still had visible smudges and water spots, and they didn't move a few small items on our coffee bar to clean underneath, which when I moved them, you can see rings on the countertop (see pictures), pet hair and dust under the kitchen counters, and didn't use any wood cleaner or wipe down the bedroom furniture. They even made the guest bed with the comforter upside down. Not a huge deal, but shows a complete lack of care. On top of that, they didn't dust the bookshelves or wipe down my desk in the office. By the time the cleaners were sent back, I had already cleaned most of the missed areas myself, so they only came back to make the bed. Overall, I'm really disappointed with the quality of the service.

    Longhorn Renovations - painters - Updated May 2026

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