When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Would highly recommend this company. We are in the process of remodeling a bathroom and they were…read moreso easy to work with and helpful. The parts I needed right away were on hand and the rest arrive the next day. Ask for Donna she knows her stuff!! P.S. Try out the restroom while your in the office. You will thank me.

I went in today for a few plumbing parts needs and I was amazed! One part Melissa suggested was…read morecovered by a Grohe lifetime warranty I didn't know about, so free and to be shipped directly to me this week. On another Kohler part we discussed the availability and carefully selected the proper part. She ordered for me and it was about $10. They were very friendly, prompt and efficient. A real surprise and very professional. Give them a try when you need plumbing help.

Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

From the owner: Our Grapevine showroom offers designer home appliances, from ovens to grills, plumbing, lighting,…read moreand decorative hardware. Whether you are a designer, builder or homeowner, we have everything you need to make your home both beautiful and functional. We also have a staff of experts here to assist you along the way!

Great variety of high end appliances. Knowledgeable assistants. Will help redo whole kitchen or…read morejust purchase appliances

The Kitchen Source was amazing to work with on our new kitchen. Amber and her team were…read moreprofessional and a great resource with ideas to meet our needs. In addition, installation was on time and very well done. I would absolutely use them again!

We used Pierce Hardware for our kitchen remodel, and they were an amazing help!! I didn't know I…read moreNEEDED a Galley Workstation instead of a regular kitchen sink, but I did, and it's fantastic. All of the deliveries were timed perfectly for when the items were needed and their expertise and customer service are just top notch. A rarity these days!

I called these people looking for soft closing door hinges and I e-mailed a picture of them over to…read morehim. Even though he did not sell them he helped me locate them at a different store other than Pierce. After calling them and finding out they had them in stock I called the store back up and thanked them for going above and beyond. Wonderfully knowledgeable people and willing to help.

Requested updates to my kitchen. The end results are amazing and I look forward to working with…read morethem again. Friendly and professional crew and they did a great job cleaning up after each day.

I've been remodeling my homes since forever. Usually we do our own work. My daughter has a condo…read moreand needed work done - she contacted a big box store (whole other story - it was a horrible delaying experience). I found Allan and called him. He set up an appt. within days, arrived on time, listened to my project. Tuesday reviewed project (it's a small job but to us it's major undertaking). I figured it would take weeks (big box said). NO. It was done in less than a week - and when we found an issue - he had it fixed before I was finished telling him about it. The installation of counters (in a world of uneven things) - I don't know where to begin - care was taken to demo, and install new counters and you cannot tell there was work done. I'm so impressed with Allan and his company - on time (ahead of schedule), on budget, flexible to what can afford, professional, dealt with difficulties. You can definitely count on Allan to get things done - top notch. He effectively worked around imperfections and produced perfection. Can't thank or recommend him enough. One of the best contractors I've ever worked with. Thank you so much.

This is a fantastic business. Kristen helped us with deciding on tiles for our project. Every phase…read morewent well and we are over the moon with the result. If you want professionalism with personality this business is for you! We will tell all our friends and family about our great experience!

Had living room, hallway, 3 bedrooms and 4 closets done with laminate, smooth process start to…read morefinish, salesman took us straight to product we requested, did not try to up sell at all and very knowledgeable about different aspects, very informative when we asked questions, also explained in detail for cleaning and care of flooring I highly recommend Nava Ruiz Gerar and his this business

This Morning we went to your Grand Prairie store location & Disappointed on, your false advertising…read moreon ; In addition to our everyday smart pricing which offers top-quality products at a low price, we will beat competitor prices by 10% The manager told us he would price match but no additional discount as to this doesn't apply because you wouldn't be making money-- Disappointed !

Tons of stuff at good prices. Went in to look at vanities and was surprised at some other items…read morethey had. Definitely worth checking out.