The absolute worst customer service I've experienced in my life, and completely broken parts to boot.
It began when I called and asked if they had a 12v water pump that could work in an RV. "Sure, we've got one." I'd been looking forever and so was elated, and drove immediately to Lopez Marine.
The salesperson seemed baffled at first, though he both spoke English and I explained what I needed in Spanish as well. He showed me a pump, small enough that I doubted its efficiency. I asked if he had a filter for it. He said a filter was unnecessary. Then he sold me the wrong sized hose for the pump. When I stated the size seemed wrong, he assured me it was correct, and then handed me a smaller piece of hose and told me to put it in my pocket.
I was quite confused at this point. I paid for everything and left.
As suspected the pump wasn't sufficient to even pump water the four and a half feet from my tank to my sink. This is not in an RV, mind you, or a yacht. It's in a small Volkswagen Bus.
So after a day of tinkering, tearing apart my entire water system to verify that the problem wasn't in a leak or something elsewhere, I take the part back and ask if he has something better.
That same salesman, who only the day before tried to get me to stick a piece of hose into my pocket, deferred to his boss.
This man barely fit in the chair he sat in and his attitude was worse than spoiled milk on your toothbrush after a glass of orange juice. He was demeaning, tried stealing my part back from me, and though he was American, could not verbalize his thoughts in a way that even my 2 year old son could understand.
I am trying to be polite here, but this was the most awful experience I've ever had and I have been downright stolen from by this sham of a company. Beware. read more
