This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

Wonderful experience! Will definitely use again!…read more They picked me up at my front door and dropped me off at LAX. My driver was early and very kind! For my return flight they texted me and communicated so well before I even left for the airport. They were on time picking me up, right after I landed and took me straight home. Flawless experience! super grateful! Thank you guys!

Absolutely the best! Could not believe a reasonably priced trip to LAX could be this convenient and…read morereliable! The pricing is very fair and for a nominal charge they can pick you up from your house. Driver arrived early with a full tank of gas ready to go at 2:30 am! Arrived early to LAX and had a pleasant, professional driver. My son was the only passenger and booking was day before. Office staff is outstanding, communication and professionalism at its finest! Attention to every detail to ensure your trip is a success! Highest recommendation for this company! They also do group shuttles and bus trips to events etc... but the price for a solo passenger was unbeatable!

I had a pick up this morning at 6:45 and I was delivered back home at 2:30…read more I had an excellent driver by the name of Marcos. Very polite and professional. I use this service once a month and in the last 20 months, I have only had one questionable driver. Everybody else has been fantastic. I recommend this business to everyone.

They are one of the best limousine companies, and they have the greatest drivers driver in…read moreparticular, Kristopher did a most excellent job

Excellent ride from Bakersfield over to San Luis Obispo when our plane was diverted as a result of…read moredense fog.

I give this place a 1 star. The driver was talking about my weight and a…read moreSaying things not professional. Never again will I use this company

Used these guys twice now for late night/early morning trips to Meadows Field. Safe, helpful and…read morethey arrive prior to your stated time. Shout out to Miguel for being a safe driver and keeping my older parents comfortable and entertained. We appreciate you more than you know!

Don't waste your time with taxis. They tried to charge me $30 for a trip from Costco Panama ln to…read morethe valley plaza mall when Lyft charged me $8.50

They do not respond to any reqeust, claimed in one single message to still be in business, but…read morewon't pick up the phone or respond to a single message despite numerous attempts over a number of days. It's to the point I do not believe they are even in open at this time. Which is too bad, this would be a helpful service to have in the valley.

We were stranded by the side of the road. Kern Valley Shuttle saw us and stopped to see if we…read moreneeded help. They gave us a lift into town. That was the first time we used them. Since that night we have been calling the shuttle every time we go out. We have a great time and never have to worry about a DUI or getting stranded at the bar. Awesome customer service and always a clean van with great rates all over the valley. So glad Kern Valley Shuttle has this service. We love you Kern Valley Shuttle

Called voice mail said this is not a taxi service female voice never got and they changed my card…read morepicked up

From the owner: We are locally owned and operated In Taft Ca. Our mission is…read moreto provide a safe and reliable transportation service to the community of Taft and surrounding areas.

All I can say is good luck getting this place to call you back or respond to any messages left on…read moretheir voice mail. Because they do not. Tehachapi is in desperate need of a decent, safe, clean taxi service that doesn't have to come up from California City or Bakersfield because those companies charge to come to you as well as the ride itself at $3 per mile. If you live in BVS or Stallion Springs that at least another $100 on top of the fare.

He felt me up before I left his vehicle while pulling out of a hug. And, this was after he was…read moremassaging my arm and shoulder for most of the ride. I was sitting in the front seat because he has given me one ride before and I thought I could trust him. My first ride was dramatic and he was "there for me", hence the hug this time. Never again. I advise sitting in the backseat if you MUST get a ride. Though I really recommend not getting one at all if you're a woman. I was absolutely taken advantage of. And at such a low and difficult point in my life - of which he was aware. Disgusting.