I found Ms. Louie and staff to be very unprofessional and much more concerned about her car which had been in the shop for some time apparently. She quizzed patients on their knowledge of water in fuel lines and told us all her sad car tale. She seemed genuinely concerned for her car-not so much for her patients. There is no privacy at this office, the patients are seated around a U shaped conference style table setting, sitting next to and across from one another, up to 8 at a time which I found to be a bit odd. Both appointments took over 2 hours and 80% of that time was spent reading magazines waiting for her to finish up with other patients. I was given my at home care instructions for wearing a custom made hand brace at the following appointment-5 days after receiving and wearing the brace! Don't waste your time with this hand therapist! read more