We had a really excellent experience at this LV store. There wasn't a line when we went so we walked right in then got assigned an SA to shop with. I just remembered the SA looking me down from head to toe lol. She saw that we were wearing nice clothes, my husband and I wearing Hermes-branded belt and purse and we were wearing our nice jewelry so she immediately started to treat us super nice. She did try to convince us to consider buying jewelry but we passed. We ended up getting just a belt for my husband because none of the bags spoke to me. I also got my LV passport holder stamped upstairs. Overall, we had a positive experience compared to other LV stores we've visited around the world including our local store in DC. read more

Achtung: Schaden nach zwei Monaten - 2.600 € einbehalten und kein Service! Die Tasche hatte bereits nach zwei Monaten einen Schaden. Es wurde ein Austausch vereinbart und Louis Vuitton hat jetzt meine alte Tasche. Seit drei Wochen bekomme ich meine neue Tasche nicht! Der Kundenservice ist eine absolute Katastrophe, antwortet nur mit unverschämten Standard-Mails oder vertröstet mich mit "IT-Problemen", anstatt eine manuelle Lösung anzubieten. Sie behalten einfach mein Geld und die Ware ein. Bei einer Luxusmarke erwarte ich erstklassigen Service, aber hier wird man komplett im Stich gelassen. Absolut unprofessionell! read more

Great store with excellent super friendly service. Although they have a vast selection of bags and jewelry, the "hottest" styles are typically not available here due to the high traffic at this store. read more

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Beautiful shop. Located in the main shopping area, very convenient, close to tons other shops and restaurants. Selections are ok, many items were out of stock due to high traffic and high demand. Standard pricing. This is a very busy shop, we went twice during our stay in Vienna and both had to wait outside for a bit. The 1 star deduction is for service. The overall service was ok, with the subtle discriminatory attitude. And delayed beverage service. There are definitely room for improvement. read more

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Me and my friend went here just now and they didn't allow me to touch anything while other tourist like me can touch. We just left. read more

Louis Vuitton - Luggage Near Me - Vienna, 9

All staff at every Louis Vuitton must be trained at the same condescending, snooty school of customer service. This location was no exception..... After entering the shop, we were informed that no one could assist us because they were all too busy. Well, okay. We just wanted to browse anyway so no big deal I guess I was looking for a specific bag I'd seen online but their online-inventory checker told me my bag was not here but we still wanted to check their selection. And while there was indeed no one available to assist us, there WAS someone available to follow us around the shop like we were possible shoplifters but you know what? I'm a tourist, bundled in all my puffy & fleecy attire to accommodate the bitter cold and there were many others just like us in this shop too So finally after getting all this "secret" attention, the Mr & I turned around so I could inquire about a crossbody chain replacement I was seeking to transform a shorter chain to something more functional. Answer I received? Noooooooo, we don't have anything like that. Funny, I saw it online so I'll just look elsewhere. We won't be back & save our Euros for YSL! read more

I have really bad shopping experience in Louis Vuitton Vienne. I ask my Sales (he is young guy)show me the bag I want. But he keep saying the bag it's reserved. And I saw other sales showing the bag to other people. They are racist and push me buy a shirt I don't want. I have shop Louis Vuitton shore in U.S, Canada. It's worst Louis Vuitton store experiences ever! I never see this kind of customer service in the world. As a luxury product and brand, have the service like the cheap store even worse than them. I really disappointed and will tell my friends and anyone I know or don't know your service it's really bad.You may lose a customer like me. read more

If I could give half a star I would. Awful. I am a Louis shopper and have entered countless ones and this is the worse one. Waited over 40 min in a line before my own "personal" assistant came to grab me. Greeted me but asked me what I wanted. I am here to shop, look what I can't find at my near by store, see the different stylists and touch with my eyes. I somewhat pinned a "category" for her but she was annoyed that I didn't know what exactly I wanted. She grabbed an item I listed by name and o asked for another color, blah, she didn't like that she had to work. I asked for another item and she just seemed annoyed and rushed to get me out of the store. For her attitude I made a point to just walk out. Garbage. I'd never return and if you ask me, for all the customers that walk in there and the location they could at least get their attitude together. read more

Much better hospitality than the Chanel across the the way. They offered me something to drink as soon as I arrived. This put a bright spot in a city that did not seem so welcoming when I first arrived here. read more