We wanted to buy a Louis Vuitton Estrela bag after seeing a women wearing one in Globus. The problem, it's 18:45 so the store closes soon. We walked down Bahnhofstrasse as quickly as possible and got to the store 5 minutes before closing. The guy at the door gave us the 5 minute heads up.
Unfortunately, the fellow customer at Globus did not know the style of her own bag (probably had too many to remember) so it was "it has these small patches of leather and it has a strap and is kinda square, well you get it. With the clock ticking another manager brought out a book the size of a telephone book (whatever they are) and started showing us stuff. We saw things that were close so he brought in the purse expert and she asked us a few more questions, then went into the back. We had looked at all on display and nothing was even close.
She comes back out, opens the bag and there it is, just what my wife was looking for. By now the doors were closed, the security guy is anxious for a cigarette, and we still need to enter the information for the VAT refund from Global Blue.
Our sales associate was friendly, pleasant and efficient while preparing all the documents and taking the card. Great experience in a rushed environment since we were leaving the next morning to fly home. This takes impulse buying to a new high, at least for us! read more