1 in 4 people have a mental health issue. Unfortunately, my life has recently been closely introduced to our local mental health services these last 6 months (will will continue to be a part of my life now). Altogether, Lourdes has been a huge positive impact in our lives. The staff and case managers are caring and empathetic. Unfortunately all seem to be overwhelmed, needing more staffing and support, but all put a smile on their face and move into the moment focusing on those in front. I give 4 stars only because I feel the Social Workers working with the loved ones (parents) of inpatients should provide more information concerning what to expect and help educate the parents (real-life support personnel) with the nitty-gritty details of the possible mental health positive and negative symptoms, educate on coping skills, etc. When a family is blind-sided by a mental illness and breakdown, they have no clue which questions to ask or even know how to ask them. The assigned social worker needs to educate, inform, warn, and prepare the care-givers. Unfortunately our assigned social worker did none of these things... and sadly they did a disservice to this family. Thank God for an awesome Facebook group I found - dedicated directly to "Supporting parents of children with schizophrenia" read more

This place is an absolute menace to this neighborhood from people. Parking in front of your driveway to rude, disrespectful, staff. And they're so-called patience, running the streets at all hours of the night with zero supervision. I've had several altercations with patients and staff. Involving the police Several times in the last 5 years. We have a school, 2 city parks. Within one block of this place As a resident, I'm very concerned with the neighborhood and the children of this neighborhood the temporary residence of the cullum house are unpredictabl heavily medicated. And roam the streets at all times of the night. I live directly next door they're in and out of the back. Door all night long, making my dogs bark lights going on and off. Flashlights, Being pointed in the direction of my home at my windows. While, I'm sleeping. I've made several Complaints to the director and management of cullum house still nothing has been done. I have 0 privacy in my backyard. With these tenants constantly peering into my yard, from atop, the porch read more

I've had some great experience with Lourdes. My therapist and psychologist (psychiatrist?) Have been with me for a few years and have made a world of difference in my life. If you're serious about your mental health and open to doing the work, I recommend here. read more

the counselors where nice and there when you needed. other than that everyone works against you. they will try to find reasons to keep you and the $2800 a night flowing. I now can't regulate myself and am in a constant state of anxiety. this place ruined me and everyone involved in my situation should be ashamed. read more

Their billing apartment is completely unworkable. My therapist was very nice and did her job well but was unable to help with the billing. I called several times, no avail. It was a completely gross situation and it should have happened to begin with. I've filed a complaint. read more

this place should be closed down would give negative 5 stars if I could the staff on the phone is extremely rude and unhelpful and their policies asinine. Refused care because pf a medication precribed by the emergency room, that was not even taken. They are nothing more than elitist pricks who think their shit doesn't stink! read more

I would recommend walmart over these quacks,my daughter sees a counselor here,and plays her so hard,she should have strings on her back,and not only is she oblivious to the fact ,that she is being used,she encourages her manipulative behavior,and implants false memories read more

Rude outpatient services staff. No online patient record portal for mental health patients (yet). Huge delay in file transfer to new provider due to dated records practices and would not provide information about when the file would arrive to new provider which suggests they do not use priority mail and tracking. This also means that they do not scan records for efficient electronic transfer(???). Patient file was also sent to new provider's office in California and not Everett (WTF). Regular turnover of qualified doctors/practitioners was challenging to maintain continuity of care. Care was further complicated due to limited doctor office hours and availability - months out- so it was challenging to get professional guidance. Last, inconsistent text/call reminders, unlike my experience with my other providers. read more

If I could give it no stars I would. I took my brother in because he was in bad shape and needed someone to talk to immediately, being a crisis center you think that the people working there would know how to treat and handle people appropriately. He came out very upset because the people working there were very rude to him, I won't go into details but it was heartbreaking that this one place that is supposed to help people in their time of need and he left feeling worse. read more

I came in to request medical records after my form wasn't good enough for them. After personally signing the information with an employee I had to call three weeks later when the medical records hadn't been sent. It turns out the lady forgot to have me initial somewhere. They made it seem like I was the one that forgot but I think it was their job to doublecheck. So I had to go in and re-sign the whole form because of their mistake. I don't live close by so it was a huge hassle for me. read more

They cancelled every appointment I made because doctors and nurses were jumping ship left and right. After a year of them cancelling my appointments, they stopped refilling my medication. I called them to find a solution and make another appointment and the lady at the front desk couldn't figure out how to use her computer. So they recommended that I call Reliance and they told me they weren't taking new patients and recommended a doctor in Spokane. I'm on a limited income and have no transportation out of town. Now, I'm stranded in the tri-cities with no medication and no psychiatrist. Way to drop the ball, Lourdes. read more

Very poor experience, as a new patient. I moved up here a few months ago, and my new primary physician referred me to Lourdes. Checking around, I didn't hear good things but decided to give them a shot. * For my "Intake" process, I was told to show up at a particular time. I got there early, but the door was locked. I activated the button on the wall, beside the door, and one of their employees told me that they wouldn't allow me in for at least another 30-45 minutes. When I finally got in, the intake people asked, "Where have you been???" (That's three apparent failures: initial communication, the door, and then the process after the door) * The Psychiatrist I saw was exceptionally abrupt and unfriendly. On the other hand, being a Nurse, I've dealt with more than my fair share of abrupt doctors, and sometimes those individuals can be much more competent. On the other hand (to invoke Tevye from "Fiddler on the Roof"), such an approach might make things difficult for psychiatric patients. So, call that three or four balls, dropped? Despite the rough start, I resolved at the end of my intake process to see where things went. * It has now been almost four weeks, and I haven't had anyone call me to set up a counseling appointment. (Ball drops) I just called Lourdes to inform them that I no longer have confidence in them treating myself. A supervisor and I tried to troubleshoot the issues a bit. Apparently, the persons at the front desk should have set up a counseling appointment with me that same day, she informs me. (Ball! If this were the case, why did they tell me someone would be calling?) She also informs me that I had an appointment with the Psychiatrist yesterday: had I received a reminder-call about the appointment? Why no, I haven't. (Another ball dropping) Being a Nurse, I have a pretty decent idea of how many persons are involved in such a process, and how many persons dropping the ball it takes for this, accumulated cluster**** of events to take place. Unfortunately, if I ever needed impatient care - Heaven forfend! - they are one of the only places in town. But, I will be making my wishes very clear in that regard. I want someone else. Thanks for reading. I wish you the best with your own mental health challenges! You don't need to settle for care. Especially, if you are paying for it. read more

Haven't been seen or spoken to my doctor in 6 months. In that time they've change my doctor 3 times and tried to give me a doctor I've said repeatedly I will not see. Rescheduled 4. Take days to authorize a prescription refill so by the time it gets to the pharmacy I've been out for days. Then when I get to the pharmacy they've only approved one of the medications I take so now I'm without any anxiety medication. read more

Tried 3 different sessions here to try to work through some childhood trauma and just other everyday life stresses but it was basically a waste of time and money. My counselor talked about themselves for more than half of the sessions!! I'm all for meeting new people but it felt like I was talking to a narcissist. I just had a baby too so it's not like it was easy to come to these appointments. I had to get babysitters and take time out of my day when I could've been cleaning my house or going to work myself to get there because I really wanted some help coping with past issues that are still affecting me today. But I basically got zero advice for how to cope and learned all about my therapists annoying college roommate that she complained about for 20 mins straight. Like what?? I felt like I was the one being the therapist. Don't waste your time. I'm sure maybe they have better therapists but the one I got stuck with legit just made me more upset. The therapist went to online college and was fresh out of school too. Like great. Super glad I paid for someone with zero experience. When I told them about my birth trauma I was made to feel like it was MY fault for my midwife violating me in labor. I never felt better after these appointments but mostly I wasn't able to share much cuz my therapist wouldn't stop talking about their own life!!! read more

Lourdes Counseling Center is not a good place to go if you are seeking mental health treatment. They provided almost nothing for our time and money. A family member of mine spent months trying to get decent counseling and they switched him to different counselors repeatedly, so he would have to start all over from the beginning each time telling the new person what was going on, they changed his weekly appt. to every other week against his wishes, and were just generally unable to provide the services they are supposed to. We have private employer provided insurance that was covering treatment. Patients deserve better. No wonder we have a mental health care crisis in this country when this is is the quality of care. read more

I was sent here for trauma treatment in 2016 voluntarily, upon arriving I was informed they do not treat trauma, and since I had to go there to learn the price, again there voluntary, was informed since I had entered I was not allowed to leave, despite not being able to afford their rates. I was told to sign the single page in front of me I found out later they used that sheet to forge my signature on my treatment plan. i was constantly threatened by the doctor I was assigned the nursing staff was in fact very nice and kind although at the time it was not possible to tell since I was told bad information by intake and the doctor, so little surprise given that I was being held against my will that I came across as delusional. I received no actual treatment though I did learn I need to eat a variety of vegetables, like I learned when I was five. I was finally able to get a second opinion on day five from a crisis counselor, who was unsuprised what I had gone through bad mouthing my assigned doctor, and was finally allowed to leave. my stay while not fully reimbursed was heavily discounted since I had a witness during intake, if I hadn't I would have been financially ruined. The nursing staff are very nice people I genuinely believe they want what is best for their patients but the doctors proper and those in charge of intake i can't see as anything more than arrogant jerks seeking easy pay off of the vulnerable. They do also have a decent collection of book during my stay I was able to read both The Martian and Clive Cussler's The Solomon Curse, so if misfortune brings you to Lourdes there is at least that sliver lining. edit : since this may well be relevant info. because I was given permission to leave by a crisis counselor and not my assigned doctor, I had to find a new doctor to sign a return to work letter for me sing my assigned doctor refused to do so. Do not trust this place. read more

This place is a nightmare. They treat their patients inhumanly. Dose you up on unnecessary pills. Short term care literally means short term care. You feel better for a short while before the symptoms come back. They treat their patients like shit because they can't handle feeling what the patient feels. read more

Lourdes can be a bit of a tricky place to navigate, but once you know how they work it's pretty simple. The intake process is long and can take up to 6 weeks or more to get an appointment. If they recommend counseling you have to remember who they recommended and make that appointment when you check out with the follow up for the psychiatric provider. I have 3 kids that are currently patients at Lourdes. Two of them see Dr. Pe who is an absolute angel of a man, but he only sees them up to 14 years old. I cannot say enough good things about him, but he is often not accepting new patients so getting in to see him can be tough. My eldest son just started seeing Dan Pitts and after just the initial appointment we are pretty comfortable he will get what he needs, but again while the intake person recommended a therapist as well that was an appointment we had to remember to make and give the receptionist their name. I have myself been at Lourdes as an inpatient. That was more than 10 years ago now, but it was a very good experience, especially in comparison to the psychiatric facility in Yakima where I have also been a patient. I know they have a new Transitions facility which I have not been in and have no experience with. As far as the regular inpatient facility I was there for 3 days and was very happy with the care I received. I might not have been thrilled at the time, but who is? After experiencing other inpatient facilities I can tell you that Lourdes was a much better experience. There is a severe shortage of psychiatric facilities and providers in the Tri Cities area. It can be extremely frustrating, but I have found that once you are an established patient at Lourdes and lean how to navigate their bureaucracy it really isn't that complicated. Yes, you have to be vigilant about your appointments. They will not be made for you automatically and yes, because of their high volume you sometimes have to wait for call backs and followups, but once you learn the system it is relatively painless. I have 2 children who see Dr. Pe, but both also see therapists. Although it is all the same center they are not necessarily as integrally linked as one would expect. You do have to make appointments with the therapists yourself separately. I know Lourdes is not perfect, but considering the sheer volume of patients they are trying to service in an area of severe mental health treatment shortage I think they are pretty good. It's just a matter of getting through that initial intake which can take up to 6 weeks or more, then understanding that although they should, they do not automatically schedule therapist appointments for you after you see your psychiatric provider. I have zero experience with Dr. Selah, but as I said I absolutely adore Dr. Pe, as I understand almost everyone does and I have no reason to believe we will have any problem with Dan Pitts at this point. I myself see a psychiatric nurse practitioner (not part of Lourdes) and they can be awesome if you give them a chance. Good luck to anyone needing mental health care. It is not easy to navigate, especially in an area with such a severe shortage of providers. read more

DO NOT WASTE YOUR TIME, or insurance money. Have two kids going there, one was taken off her Adderall without being winged off AND was supposed to receive 90 Prozac but only got 30. Called about that and her nurse was off for a week so was transferred to nurse extension, left a message with no call back. They are under funded but need to close their doors because they are a waste of your insurance money. I think they just go there to collect their paycheck and don't really care anymore! read more

I hate this place. Reception is rude & inattentive, my doctor is a robot, and there is no individualized care.. Dr Gonzalez goes through the motions, won't think or act outside of the box, and doesn't listen to me. This fool is always telling me that I can just "think" my way out of anxiety & depression. 'Read this book, take a walk, talk to a therapist.' Like I didn't try all that for years. It's an inherited chemical imbalance. So condescending. It's a waste of time and money, but I have to see someone for meds and there aren't a lot of choices out here. He doesn't even get my name right most of the time! He does the bare minimum, isn't open to new ideas, and doesn't think the patient has any useful input for his/her own treatment. read more