Purchased a refridgerator in GV to be delivered to Atlantic Beach they said - no problem. They gave a delivery window so went to the coach. They FIRST supposed to be there on Friday between 1 - 5. Delivery showed up but the installers said they need us to cut the water off because the pipes were copper. Fine - took 2 minutes. In this two minutes they had gone across the street for another delivery. 4 HOURS later, they still weren't back. Delivery driver said they had something to do that night so - they left. We got on the delivery rotation for Saturday - no show. Then we got on the rotation for Sunday. They finally showed up EARLY, which was fine but we had to hightail it back to meet them. Suggestions: BE ON TIME. DON'T OVERPROMIST AND UNDERDELIVER. WHY HAVE 15 DELIVERS ON ONE TRUCK IN ONE DAY. DON'T lie. Lowes - DO BETTER! we will never buy appliance from Lowe's - NEVER. read more

I went into Lowe's hoping to buy a new range. only one person in the appliance section. people were waiting. I tried to find out about buying an induction range. the young fellow in there on October 2 2024 Knew zilch about any of the ranges. A 10 year old child could have done a better job. He kept looking on his phone device and then told me to look up things on my computer at home. he knew nothing regarding delivery or installation . So disappointing going in that store. I will find a Home Depot and see if they can help me. read more

I am really disappointed in Lowes. They give you a credit card to use for discount prices, then they charge you a fee for paperwork, or billing. There IS NO SAVINGS with Lowe's. read more

Unbelievable. A few days before the Holiday and not ONE checkout available EXCEPT for six self check out registers. 3 of the 6 were broken. 8 employees had no idea how to fix them or manually ring anyone up for that matter. They should give everyone that self checks out 20% off every order for their inconvenience. Shameful! read more

We purchased an extended warranty for the Maytag washing machine we purchased at Lowe's in Greenville, NC. When it stopped working, a repairman came to our house, said the machine needed a new board, that he would order one, and it should arrive within ten days. That was in late November. It's now after Christmas and we have gotten nothing despite repeated attempts to get the service done. We finally paid a local repairman to repair the machine for $150, but we're still out the $300 we paid Lowe's for a useless service warranty. Naturally, we won't be making any more purchases from Lowe's. read more

Terrible customer service and completely unprofessional! Once they have your money they don't care about follow through at all. I bought a washer and dryer from them, was scheduled to get a them delivered on a Saturday between 1:30-5:30 pm. After waiting at home for them all day they never showed up and didn't even call to reschedule. I even called the lowes and JB hunt transporters to make sure my appliances would get delivered. The next day I called to make sure I was getting my appliances and they gave me the same time frame without any guarantees that I would get my appliances Obviously they don't care about customer service since they are a big box store. This is why I always try to support small businesses. read more

Could be a really good business, but corporate just just voted to cancel their employees 15 min breaks and the on site management team apparently can't figure out how to staff the building with over 187 cashiers! Just sad and pathetic leadership is the only problem I've seen or heard about! read more

Lowe's Home Improvement - The plant the cashier destroyed then charged me for and didn't say a fuckin word of apology!!! - Appliances Near Me - Greenville, North Carolina

Don't go in here if you are in a hurry or need expert advise. You can never find either & that is really frustrating. Especially when you need to buy a part to a fridge they sold to you! Nobody answers the phone, there's never anyone around to help so you're stuck w/a fridge that has a light out! read more

There was only one person in there that was knowledgeable in their department his name was Jimmy. Nobody ever asked if we needed help. Not stocked up enough read more

Waited over 15min. to talk to someone about ordering an over the stove microwave. The guy that put my order in put it in wrong so it took another 20 min for Customer Serv. to figure it out. They do charge $35.00 to come out and measure but deduct it from the install. Then you have to go back and order the item. read more

Wow. Just attempted to buy a dishwasher. Lowes has a "new" policy that says they have to charge $35 just to see if they can install the dishwasher (one being replaced died). When I spoke to customer service to suggest, OK, charge me for the $35 and the dishwasher at the same time, customer service "Garrett" said he can't. He blamed corporate policy. They have to do the $35 charge, go to the house to verify it can be installed. If Lowes says it can, then I have to go back to the store to separately buy the dishwasher. What a waste of time for me, and for Lowes. read more