One of the best all around Lowe's, Chris from flooring was very knowledgeable in everything and did not mind helping us at all. Prices were also very great. read more

Staff is unbelievably rude. They acted very put out by answering a question. Then very rude and loud when answering. Lawn garden area manager possibly. He was definitely ordering people around. Very disrespectful! read more

My husband and I are new to the area and this Lowe's in Gun Barrel City is the closest location to us. We are building and have been to this store a number of times. Angel Brooks at the Pro Desk helped us from the beginning! She is so nice and has gone way beyond what we could have ever expected for help. She goes out of her way to make sure our orders are correct and we get what we need. Thank you Angel for making our project and our experience at Lowe's a very positive one! We'll tell everyone we know!! read more

Lowe's does not service what it sells! I purchased a freezer in Waxahachie, TX in 2021, and it died over the weekend. Called on my "Extended Protection Plan"--HA!--and was connected to an overseas agent who I could barely understand. Service was scheduled in two days. Then, service "provider" scheduled it out another day. Then, they changed it again and then said they couldn't come due to unforseen events and they would reschedule. Now it's 4 days and I still have no idea when my freezer will be fixed! I have contacted every number available with no help. I've contacted Waxahachie's manager and nothing has been taken care of. I am still sitting here with no freezer. Apparently Lowe's believes it's too big to fail. They have lost my business. read more

Actually I give no stars. I was in the garden center of Lowe's looking at water sprayers on 6/14/21 when a 20 pound box fell from the top shelf (12 ft+ above me) where boxes were stacked without a safety net to hold them in place ...like Home Depot has. The box came down and hit me on the head knocking me to the ground. Several people came to help me. Some took pictures and called for some assistance. I spent the day in a neck brace getting a cat scan at a local emergency room. Lowe's did pay for the medical part. The next day, I get a call and a claim number for an incident report. I missed the call. Got the voice mail. It's been over a week. I've called Lowe's Claim to speak to an agent everyday. No response. I email the agent. No response. I'll bet they don't put up a net either. Protect your customers Lowe's, or you won't have any. read more

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The customer service in this store is non existant I have been dealing with an issue now for over a month. I called the store and asked for a customer service manager and was transferred to a kid in the garden department. I was hung up on several times. finally a customer service person told me she would resolve my issue by mailing me the proper manual for my lawn mower. It has been 10 days now. just called them again asked for a manager got put on hold for 5 minutes. this is totally crappy service. All I wanted was the proper manual for my lawn mower. Their answer most of the time was come get it. It's almost 50 miles to this store. read more

I purchased a 2 flush valve toilet from Lowes, their brand, back in the fall. One of the valves was broken so I contacted them to get a replacement. It's now June and they still don't have a solution as how to fix it. they offered to replace the toilet, which would mean I would have to pay again for someone to take away the old one and install the new one (They said they wouldn't cover this). They told me today I would have to contact the manufacturer because it was now out of warranty. I suggested they give me a discount. I was on hold for over an hour while the CSR tried to get someone to approve this, which never happened. I am waiting yet again for a return call. STAY AWAY FROM LOWES. THEY HAVE GONE FROM BAD TO WORSE WITH THEIR CUSTOMER SERVICE AND QUALITY OF PRODUCTS. I have given them chance after chance only to get burned. read more

Have ya'll ever tried calling Lowes to find out a price and a little general information?Normally I'd have gone online but sometimes it feels like prices keep going up and customer service has become obsolete.So after three rousing rounds of pass the phone call and a lot of duh,I hung up went online and did my own price check on something od never he a rd of in a minute or less.Send me an email and I'll tell you where to send my paycheck.Customer service is one of the most important thing in business read more

If I could leave a zero star I would. THE WORST manager and worst customer service ever. We drove an hour to purchase a $2100+ lawnmower. she was so rude to us. yelled at us. refused to help at all. I've never been treated so badly at a store in my life. I'm 63. I'm just shocked read more

Tried to call the kitchen cabinet department. Spent 6 minutes waiting for the department to pick up the phone. When the call was finally answered, it was immediately put on hold. Truly horrible service. read more

This store has the worst employees, they are slow, lazy and rude, I will say that one young man back in the roofing area was a great employee, there's a bunch of others that could learn from him. The cow that works at the special orders desk, is lazy, and rude, and needs to be taught some manners, this female exhibited a horrible attitude, was not helpful, could not answer questions about products, and had the attitude that we were stupid and bothering her, was very unhelpful, didn't offer any assistance in finding another option to the question, if you're going to work at a job that requires you to interact with people, you might at least act like your helpful and not the whole attitude of your being bothered by the customer, the person with me said the same thing, and I can tell you right now, Lowes just lost a large sale, I'm sick of bad customer service, and will not spend my money with stores that don't make their employees act right, I'm sick of going into these places and leaving angry due to a horrible bunch of employees, I'll pay more at a local hardware store, to get better service. With the price of everything going up, I think it's time these stores did a better job with customer service. read more

Great bunch of guys at the gun barrel city Lowe's unfortunately the corporate headquarters doesn't give them tools they need to be able to help you. One register open with one lady trying to help everyone while two guys sit at the pro desk willing to help but unable to because they have no register or no cash drawer. Corporate decision makers help your employees be able to help your customers read more

Lowe's Home Improvement - Perfect example of Lazy!!!!! - Hardware Stores Near Me - Gun Barrel City, Texas

I personally hate going into home improvement places like this. BUT I have been to this one several times with my wife as we are renovating a vintage camper. Every time people here have been so nice and so helpful. At other Lowe's and home improvement locations, it's basically impossible to find anyone and when you do it's a 16-year old that doesn't know what a hammer is. Not here, my friends, not here. The Gun Barrel City Lowe's is hands down the best one. read more

Whatever manager was on duty tonight- Nov 8 at 8pm needs some serious training in customer service. Very rude and not helpful AT ALL. We will never be back to Lowes and will go to their competitor a county over. Very disappointed how they treat disabled veterans. read more

No help at all. None. Asked at least 5 people for help. Though no one wanted or could answer general wood/nail location questions (we were told completely incorrectly by three different employees before finding the items on our own), we finally were able to get one young boy to help us take out our $500+ worth of wood. We exited in a fog of saw dust since another employee was using a blower to clear the outside area near the contractors' entrance. He only stopped blowing the sawdust when my mother-in-law had to tell him she has asthma. Building a house, but won't be spending another dime there. read more

Customer Service is very low class, I shop at Lowes Gun Barrel because there are no other options close by. However today they lost our business for good. Our refrigerator went out and my husband called Lowes and requested to speak to someone in appliances, the call came back to customer service 3 times. The third time the Customer Service person yelled at my husband and said " what do you expect? We only have one person in that area" . First off, my husband was not complaining, he was patient, secondly it is not our problem that you are short staffed. You lost a $2,500 sale because if your attitude and lost a good customer. My husband is retired military, we have spent thousands of dollars at Lowes doing home improvements, lawn equipment and numerous items. We will no longer spend our money at Lowes Gun Barrel City TX. Trout Appliance was very happy to help us and take our money. read more

I was looking at buying some new firepit furniture and Deanna did a great job taking care of me. She is friendly, professional and timely in taking care of her customers. I actually had someone to unlock and help load my purchase within minutes instead of normal wait times. read more

This place sucks on planing, ordered doors to be delivered from Lowe's almost two weeks ago they were scheduled for delivery between 2:00 to 6:00 pm today as of 7:00 pm last night. Get an email at 6:00 am today delivery now scheduled for 8:00 am to 12:00 pm it is hard to schedule time off for deliveries with this type of notice Lowe's must figure nobody works. Then I get an ,call at 7:30 am delivery can not be completed as the doors are not in stock! These doors were still in stock yesterday afternoon when I went to Lowe's so they must have sold them after that. Extremely poor planning and management by Lowe's read more

Lately it's like I been a roll with negative reviews so I ordered a carpet measurement and paid $35 and made an appt for today between 8-12 1215 rolls around no one shows up so I head to Lowe's I get to customer service they are like you suppose to call George go call him he handles our flooring I'm like "who in the hell is george and how do I call them?" They look at me like I'm some clown then I finally call him I guess I'll do their job and he gets everything together and squares that away so I'm there to take back 12 cases of flooring I didn't like or open and they proceeded to tell me they don't back that product anymore and just stand there looking at me like I was just going to say okay see ya later I'm out 550$ no then the lady huffs and puffs and finally calls someone to come help and they finally gave me my money back smh only in GBC I won't do my business with them. read more

This is one of very few options we have for home improvement options. I always feel like they get window lickers to work here. Very few people have a clue of what's going on. They do have some folks that know how to help but most of the employees are clueless. I once got fence posts , tposts. I had 8 of them... that's all they had in stock. Pretty common here. Never really have much of what you need. The clerk at the self check out was asked to help me ring them all up at once so I didn't have to swipe the bar code 8times. She couldn't get it to work so she took the code and manually typed it in. Well I ended up with a receipt that had 8 trees. They were super expensive. She couldn't fix it so I had to go down to customer service... poor training I guess. Today we went and we were looking for four inch pipe, about $200 worth of material. These goofballs come up to get pipe from way up on the skid steer... literally looked annoyed we were shopping... kid was looking at his watch like we were wasting his time. I felt so rushed. We moved to wait on them to figure it out and another older fella came up and moved the rope so we could get to our product. Instructed the kid he didn't have to rope off half the isle to get the product. He helped us get our pipe. Just silly going here. I'd rather go to Dallas. They are over priced and never have all of what we need. No pipe fitting ends 4" or 10 gage wire just for todays trip. Often happens... read more

Like waiting on your mentally handicapped cousin to help you. Zero help. The associates can't find anything. Worthless.

All in All, I am totally dissatisfied with the "home delivery" service from the Lowe's in Gun Barrel City, Texas. We purchased a dishwasher about two weeks ago from Lowe's (paid it in full) and decided to let Lowe's deliver it to us (we are going to install it ourselves), for convenience. Especially because of the fact that the dishwasher we ordered was NOT in stock (we ordered a black one, which I thought was a pretty standard color). At the time of purchasing the dishwasher, they gave us an estimated delivery date of when it would come in, which was about 2 weeks. We received a call from the "delivery manager" a few days later verifying our address. He then proceeded to tell us that he would call us when it came in. That never happened, he never called us, although we did have an estimated delivery date, on a Wednesday. On the Tuesday before the estimated delivery date--you know, since we were actually scheduling what we had to do the next day--we waited until about 4pm and called Lowe's to inquire about the delivery. After talking to a few different employees, we finally got someone who told us that they had the item in the store and were going to deliver it the next day. We promptly told them that we needed to be the first on the list since we had already scheduled (to work) the next day and would not be available after 9:00am to receive the delivery. The Lowe's employee told us that they would write it on our paperwork but there was no guarantee that the delivery people would see it. Wednesday morning, the estimated delivery date came, and at 7:00am someone called to tell us that they would deliver the dishwasher "between 11am and 2pm" that day. We told them that that was not acceptable, that we would not be available. He then told us someone would call us back. The delivery manager called back in about 5 minutes, and proceeded to tell us that they were going to deliver it between 11:00am and 2pm that day. We told them that we had talked to someone the previous day and told them what they said, about being the first to be delivered to that day. The delivery manager proceeded to tell us: - No one decides if they are going to be the first to be delivered to that day. - There are lots of people who ordered merchandise from Lowe's ahead of you, so you will have to wait. - There is nothing from anyone saying that you wanted to be first on the list or have an early delivery. (Basically, the Lowe's employee we talked to lied to us, saying that they would notate it on the account). Again, we told him that we were not available after 9:00am, and that since he was calling morning of the delivery then we did not schedule someone to be at our house to accept the delivery that day. Recalling that Lowe's promises "next day delivery" for items in stock, and that our dishwasher was now "in stock" in their store, they could deliver it the next day. WRONG. The next delivery date when they will deliver it is a week later. I highly recommend not EVER buying something that must be delivered from Lowe's. If it's not in stock NOW, and you can take it home with you, don't bother. We have had a horrible experience with this major purchase, and will never every purchase something like this from Lowe's again. read more

It was the worst. Run away. We bought a big item kitchen appliance. At first they told us to wait for 18 days for the delivery, that never came. And we heard nothing from Lowe's till we had to call. They gave us another date for delivery which was 3 days after, again nothing! When you call them, they expect you to be nice about it. And they give you alibis like the delivery couldn't find the address (which is their job to find the address). The worst costumer service on top of everything. read more

David R. helped so much with coming out of his department to lumber to cut some planks for us and then with recommending screws for our picnic table project. Thank you! read more

Plenty of parking, and the store is big with plenty of selections, so you can look around by yourself, but it's easy to find staff members when you have questions. I came here to look at dryers. I found one and paid for it, as well as a 3-prong power cord, dryer brush, & delivery. Once it was delivered, during installation the delivery staff said that there was usually a separate charge for installation (as long as the equipment like the outlet hose was intact), but they would waive that. That was nice of them, although when I bought it, the staff members were supposed to tell me then. But I would definitely go back to this store for any of my future appliance needs. read more

Lowe's Home Improvement - Front of store - Hardware Stores Near Me - Gun Barrel City, Texas

Bad customer service!! I went there on Friday to try to return blinds. I bought ones that were too wide. I had the receipt & went to the customer returns counter. The middle aged lady with the long hair, was very rude. I waited for 5 minutes while she was visiting with another employee. I finally asked a manager if he could get her to help me. When she finally came over to do her job, she was very rude & had an attitude. She would not let me exchange the blinds because I did not have a "credit card receipt". If you pay cash for something, how do you get a credit card receipt? I then went back to the lumber part of the store. There were 3 workers standing there. None of them would help me load my stuff to the cart. I broke the sheet rock because I was unable to handle it by myself. My arm is scratched up because of this. Will not go back!! I will stop at the Home Depot in Dallas next time I need something. I was trying to shop local, but I will do business with nicer, more competent people next time. read more

I ordered a washer/dryer to.be delivered on 7/17. The driver did call me & told me, left message he would was leaving at certain time. Would take X amount of time. I did not return the call, my fault. Never saw them nor did I see them drive by. Finally I called the store at approximately 1:30pm. Talked with Steven. Said they left notice on my door. Checked my doir, no notice. Found out they went to a different CR!!! Suppose to be here between 3-4!! Not here yet!! unsatisfied I finally got my delivery. There was miscommunication. The guys that were here were awesome. I can't thank them enough. read more

Before driving 30miles I like to know if they have what I need. Can't get them to answer the phone and if they do they hang up on you.

Lowe's has an awesome garden center, I recently purchased 100 red stones for my patio under my gazebo, their crew had my truck loaded within 20-30 minutes. It was a busy Saturday and the staff was rushing trying to help customers and I thought they did a fine job considering their workload. Of course their were those customers that think they should come first (when they weren't first)..but hey you will never be able to please everyone. As for me I am a happy customer! I shop Lowe's quite often. read more

Everyone knows that we were hit by a winter storm 12 days ago. Water has been scarce. A few days ago I was talking to my sister on the phone and she said Lowes in Gun Barrel has the shower trucks and the washing machine and dryer trucks and she suggested I go wash my clothes and take a shower. She and my niece had saw it posted on facebook that these trucks were there and that Lowes was helping the community. I went to Lowes and washed my clothes . After I put my clothes in the dryer an employee followed me to my car and asked if I was an employee. After I told him no he angerly told me I was not allowed to use those trucks. There was no sign stating that these were for employees only. He acknowledged that . He said the only reason I got past him was because he went inside to use the bathroom . I offered to pay for using the washer and dryer which he did not accept. He did allow me to finish drying my clothes. Please in the future if paying customers are not allowed to use these facilities post a sign saying so. Or park the trucks off to the side. They were parked right out front. We as a community were ALL affected by the freezing temperatures and the public misunderstood what the trucks were there for. read more

Cashier at the Gunbarrel City Lowe's named Amaris is the worst. She wanted to argue with me about our purchase loudly in front of other customers. She gives Lowe's a bad name and loses customers. read more

I went into the Gun Barrel City Lowes on several occasions this week to pick up mortar and wood. The employees were very friendly and helpful! I am unable to pic up all the heavy mortar and I needed quite a bit. The employees did all the hard work with a smile and kind words. Thanks Jumper and David! I can't recall all the names who helped but thank you all. read more

I have made three trips to the Gun Barrel City Lowe's. trying to order kitchen cabinets. First trip I was told no one was available to help me. Could I come back. Trip # 2 Ask for help with kitchen cabinets, waited and waited, finely a women showed up, she informed me that cabinets was not her department, but she would try. Didn't work, she new nothing about that department. Yes; I did go back one more time, only because the Gun Barrel City Lowe's in near my home. The man in the appliance department told me I would have to come back, there was no one available in that department, also he was very rude. I didn't need that because my temper was already getting up. What is going on,with that store, we will go to Tyler TX. and get our cabinets at Home Depot!!!!!!!! read more

I always get respect from the people here, as that is what I give! I'll go ahead and say with folks like WJ R. who complain about the Sun coming up from the East, I just hope people learn to ignore them. They give small towns bad names and need to go back up north-east! read more

Fake warranty. After three separate trips to try to receive a refund on vinca flowers that had died within a week of planting I was informed today by a rude and snarky customer service lady that the warranty doesn't apply to annuals. On the previous two trips No One said a word that the warranty wouldn't apply to annuals. In the garden center I was told I had to go to customer service. My second trip I went to CS and they said I needed to bring the dead plants - a picture would not suffice. So on third trip I brought a bag with the dead flowers. The lady didn't believe me that there were sixteen dead plants and drug them out to count. A bit messy but then she wanted to know if they were annuals or perennials. After a call to gardening it was determined the flowers were annuals. Well she said no refund on those! Why didn't someone tell me that on trip one or two! If you don't want to guarantee something don't make up a fake warranty to mislead customers. Sure makes me regret the thousands of dollars we have spent with Lowes over the years. I will not forget this shabby treatment. read more