If i could leave 0 stars i would. i came in last week with a problem regarding a lawn mower i purchased. the manager was absolutely horrible. i was explaining what happened and she was just texting the whole time i was talking was even about work cuz i looked at her phone and i asked to speak with someone else and she said she was the head manager atm. someone needs to do something about the managers that represent this place. do better ! her name was keydy i remember specifically cuz who spells katie that way wth. read more

Came to Lowe's today was looking for appliance light bulbs for a while in line 1 didn't find them ask 2 girls that where in appliances talking to each other they told me they would be in line 1 but she was not specific so I wasted another 5 minutes looking thru lots of light bulbs until I found them.. No the greatest customer service! read more

Horrible customer service. Assistant Managers don't what they are doing. Customer services associates blindly follow rules that don't exist. Tried to return products they would not even scan my receipt. Assistant manager tried to start a fight between me and another customer and then smiled after. read more

Hi there, I have been a loyal Lowe's customer but today I went to the wrong location the stuff here don't know from left to right. I was trying to get a drill set from Dewalt. Five people went up and down left and right and nobody knows where the item is unbelievable!!! read more

Do your self a favor and go to Home Depot. This location especially has no idea what they are doing. I waited for 2 hours for someone to come and help me and after waiting someone came up to me to tel me that the manager forgot to schedule people to work in hardware and that I had to come back another day. I'm surprised how they are still open. You lost me as a customer for life and I will never return to any other Lowe's location ever. read more

They are simply not answering their calls, it is frustrating as hell, I hope more small businesses opens they will get my business. Staff there is wonderful though, I give them high praise, just answer your damn phone please. read more

I would leave 0 if I could. Ordered a BBQ on June 29th. It was supposed to come on July 4th early afternoon. Right in time for me to grill. I even got a confirmation text last night. I was all planned and ready until I received a call this morning telling me that they actually don't have it, that it would take 2/3 weeks to arrive and can't do anything to help. So I would have to cancel the order and figure it myself...lost 2 hours of my day, no BBQ, no grilling as planned...Thank you for ruining my already not amazing 4th...Never shopping at Lowe's again. read more

You really need to do something about all these panhandlers in your parking lot. Or the ones that hang out side the lumber door and start loading your truck expecting money. It's one of the reasons I don't come here much anymore. read more

Always enjoy my interaction with the Paint Dept. staff, as they truly know their service. Very helpful, and best price in the immediate area, why go anywhere else? Just sucks when they're out of stock of what you need... LOL #life read more

Recently bought a Whirlpool washer here since the 40 year old Maytag that I inherited from my mom finally died. The staff in the appliance department were friendly and helpful with no high pressure tactics. I told them the model I wanted and they ordered it. There was of course a wait, but the unit came exactly when it was scheduled, on the date and time. The installers were friendly, nice and efficient. The whole removal of the old unit and installation of the new unit literally only took 10 minutes. Thanks! read more

Guys when you go to lowes on Paxton please go see Maria Longa she is the best. So sweet patient professional knowledgeable. She cares about customers and helps with all she can. I don't want to write long statements. Just ask for Maria you will never regret it. read more

came in to buy some paint, needed to get it mixed with my color. was waiting for 20 min until someone came to tell us paint person was at lunch. nobody else to help us???? 5 customers standing waiting for anyone to come and help. should of gone to Home Depot read more

Thank goodness this isn't my local Lowe's. Had to pick up an item that was not available near me. Terrible customer service. Manager would not open the box to make sure the contents were intact unless I paid for it first. So if it wasn't complete I'd have to keep it??? She sent someone to help put it in the car. I told him he would need someone to help him so he would not injure himself. Item weighed 130lbs and clearly states on the box "team effort". He blatantly ignored me put it in the car and walked away. Hope I won't need to come here again. Oh and let's not forget the pan handler at the front door. read more

This Lowe's is near a Fwy. There are plenty of parking spaces. This review is for gardening and outdoor furniture products. I saw one packet of Burpee seed. What happened to the rest of Burpee seeds? I don't like Ferry-Morse seeds. Anyways, all Ferry-Morse seeds are dirty, dusty, and unorganized. The outdoor stackable chairs are dirty and dusty. Who wants to buy dirty stuff? Other products are also very dirty and dusty. During my entire visit, employees stood around doing not much. read more

Every time I go to this location there is something going on. Last time I had someone following me around the store. Today I was doing self check out and the employee was just looking at me making me uncomfortable. As I was leaving with my cousin 2 employees chased after us to check our receipt and they're were blocking us out from the door. Once she finished checking it I asked her "wrong person " and she said "yeah" it was someone else then she started panicking when I said that to her..... this happened today 01/11/2022 at 11:30 am read more

Everyone that works here is on point. They have great people that care about their jobs. I am always lost in these big stores. Never can find the stuff I need so I depend on the staff. They are really helpful and know where everything is. One way you can reduce the confusion is to either download the Lowes app or go to their mobile site from your smartphone. The site will tell you what isle and bay the item is located at. Very cool! Parking is humungous so you won't have any problems getting your projects done. read more

Great staff, I had a million questions and the employees helped me out so much. Thanx Lowest read more

Dramatically under staffed. Unless you know exactly what you need and exactly where it is.... Good luck.

Bad people and bad management Going against corporate on the phone, denying a law made by corporate, going against a law to refuse a Customer to make exchange or to give store credit. Whattt! I couldn't believe the reality what this world has come down to. read more

stayed on hold from customer service for 35 minutes called back four separate times where I finally got someone in appliances (originally needed flooring) who then transferred me to the MOD Richard who needs to find a new job because he was incompetent from "go" told him I was from another store and I guess that made him comfortable enough to somehow treat me worse...Flooring was terrible no introduction, loud woman barked at me for my phone number (because I wanted to set up a detail for a customer nearby) I'm sending this store a big sale from the east coast and was treated like garbage. clearly district management on the west coast can't compare, no wonder people are moving east where hospitality exists. read more

Wonderful experience from plant department to tile department to store manager. Forget negative reviews Everyone was excellent read more

Worst customer service. Employees here are not trained in customer service and don't care. And Managment is under-skilled as well. They escalate situation rather then solve problems. And don't bother calling the store unless you like being either hung up on after long hold times. This isn't a lowes problem this is a Pacoima lowes problem. read more

Poor customer service. I asked for assistance but they were busy on their phone. Go to another lowes if possible or Home Depot

I was in self check-out. The counter person claimed I had't scan 2 of my items. I insisted that I did and this went back and forth. Apparently she didn't know how to operate her readout - because after a bit they were found. I had scanned them. Stores wonder why they are losing customers who are going to online stores. Really, I'm doing the work of checking my stuff instead of your crew, and you put inexperienced staff to get it wrong (after hassling me)? Wow. read more

I would love to give this place 0 stars. The worst customer service, beyond stupid employees and they really don't give diddly squat about anything. I had placed an order online and the Pacoima store was suppose to delivery it in two days. I paid $79.00 for a delivery fee and I was sent an email saying the date and a 4 hour window for the delivery. I waited the entire time and kept checking online and it stayed the same. After the 4 hour window I called the shipping company and they said I was 2 stops away and to wait an hour. I waited and then called back again and they said Pacoima canceled the order and I would need to talk to them. I proceeded to call them and was transferred 3 different times and had to explain the situation to 3 different people and not one of them had a clue what to do. It felt like I was talking to 3 year olds. This was my first and will be the only time I will ever use them and I will make sure I tell every single person I know to never use them. I've even tried calling the main customer service and have been hung up on twice after waiting 1 1/2 hours each time. I hope people will boycott this store and get them out of business! read more

No customer serves. No one wants too work , no helping with any plumbing selection. No one understands enough too work here , Lowe's workers have lack of work conditions, change the your workers read more

Awful on every level. Please save yourself the headache and shop anywhere else, especially for large ticket items. I ordered $7k worth of windows through Carmen, and it was chaos from day one. How is she employed here? She is completely unqualified, does not follow through, takes days to return calls. First she didn't show up to my initial in-home consult, then waited two weeks to place my order, then claimed my card wasn't going through- but, oh wow! It magically went through when I asked to cancel my order?! Yes, I asked to cancel my order AND THEY RAN MY CARD ANYWAY. THEN I waited 3 MONTHS for my windows to come in, and then they ALL arrived damaged. The delivery people said they were unable to deliver windows that were in any better condition because of the way they were packaged, and to just call the store for a discount in exchange for keeping the cracked, scratched windows. They said it happens all the time. Well, Carmen and Martha (some sort of manager- I use that term loosely. This woman should not be managing any business whose goal is to make money) said that "this never happens." So who is telling the truth here? This entire experience was insulting, migraine-inducing, and after 4 months, I still don't have any windows. This Lowe's is single-handedly responsible for DELAYING my home renovations. I found another store that sells windows and they gave me a quote that was literally $2600 LESS. So this store charges a premium for substantially inadequate service. Please save your money and shop literally anywhere else. read more

I went to Lowe's to purchase a new water heater for my rental but 3 weeks later my renter tells me it's leaking. I didn't have time to wait to have my plumber drain the new one that was leaking to then take it back that same day ( time constraint) so I purchased another water heater on my Lowe's card, knowing I would just return the faulty one later. When I asked how to go about returning the faulty water heater, the girl at Lowe's said to call the manufacturers number (877 817-6759) and get the RA #. I did that and then a week later I took the faulty water heater back to Lowe's and customer service said they can't refund my card but only can give me store credit. I can't use store credit as I had already purchased another water heater. The girl at customer service got the manager, Mayra who took my receipts for both purchased water heaters. Between her and, Ren and another girl, I think her name was Veronica ( sorry I can't remember) they had to work on a way to refund my Lowe's card. (Apparently you're only allowed store credit not a refund on appliances) So finally they figured they could literally return both of them, get a store credit and then use it to buy my other one. So I got 2 new receipts. Thank God for them helping me, otherwise I would be stuck with $1000.00 store credit and a charge on my card that I can't pay with store credit!! It's not a Lowe's problem but rather the manufacturer that implements this rule. Any way, the 3 girls did a great job for me and I really appreciate their help, kindness, professionalism and patience. They really are fantastic employees! Thanks again!! read more

This 5 star review is for staff member, Diana, who assisted us last weekend in customer service. We picked up an order placed on line & while we waited, we saw her have so much patience with many rude customers. She was so calm and very helpful. She went above & beyond for us as well. She deserves to be employee of the month!!! My first great experience at Lowe's. read more

Came in to get a sample of paint and I couldn't find anyone to help. I decided to call the business and ask help that way. However, after three tries no one answered. I walked up and down the isle and when I finally found someone and asked for help they just ignored me not even acknowledged me. Not "give me a minute , I will be right with you" nothing. Went to ask help from someone else and they finally called someone to help. I felt the employees were bothered when asking for help. Wish they were more customer oriented read more

This Lowe's is literally the worst lowe's I've ever been to!!! Don't bother mobile ordering to this location because they'll literally just cancel your order because they're too lazy to get it read more

Horrible customer service.... asked for assistance in craftman tool 4 times, then when I get someone he helps others before me. Had to interrupt him helping others then he asked his other helper who proceeded to say I'm going to break keep checking. read more

Lourdes did a fantastic job helping you should hire employees like her more often. She deserve a raise Great job. read more

I am so angry with the Pacoima Lowes that I will probably never shop here again. We bought a new Samsung dishwasher in July 2022. Since that time it has malfunctioned multiple times. Samsung says it's an issue with Premier Logistics (who installed the dishwasher) and Premier Logistics says it's a Samsung issue. Now our dishwasher is malfunctioning again and I can't get someone from Lowe's to help with the issue. I've called the store at least 10 times over the past few days before I could get someone in Appliances to answer the phone. They washed their hands of me and said it was no longer a Lowe's issue since the dishwasher was already installed. I tried multiple times to speak to a manager but the bozos who answer the phone at the store are useless. They keep transferring me to Appliances and then I'm stuck in a circle that goes nowhere. I finally got smart and called Lowe's Corporate Installation Support where a fantastic young man named Nathan was extremely helpful. Why the stores don't teach their associates to refer people to Installation Support is beyond me. What a ridiculous system and awful staff they have in place at the Pacoima Lowe's. read more

I have gone through a roller coaster of emotions with my experience with a dryer I purchased from this store. I was fortunate enough to come in contact with Monica from appliances who I can not speak highly enough of. She is the gold standard of customer service. It took me months of tears (I'm not exaggerating) to get a brand new dryer I purchased refunded and it is ALL thanks to Monica who came in and saved the day. She actually listened to me and understood what I was going through. With an infant baby at home, during a pandemic I was left without a dryer and she saved the day. She is too good for any place and Lowe's is beyond lucky to have her. THANK YOU. This review is well deserveD! read more

Don't waste your time coming to this location, I purchased an AC and had to wait over two hours for someone who is "licensed" to drive their forklifts to bring the AC I purchased down. So irritating, time consuming, and rude employees. They're just standing around on their phones, talking to one another instead of helping customers out. read more

No selection of plants at all and what they do have looks beat up, how are you going to be in the nicest parking lot in Pacoima and your garden selection look like this. read more

The worst customer service in the "Paint Department". Asked for help and they kept tossing to different people none wanted to help. One said there are two other guys on the floor to help. I asked the other guy he pointed to another guy. Another customer had the same experience that same moment. Horrible!!! read more

I would leave zero stars but I can't. The people working there have no people skills. Super rude, various times I've called and in the store as well. I recommend going somewhere else. read more

I wanted to get some roofing nails, and I asked a lowes guy to help me and he said he couldn't and directed me to ask another lowes guy. So I asked another lowes guy and he said he couldn't help me and to find someone else. So, I couldn't get the roofing nails because they were 12 feet above out of reach on the top shelf and had to leave Lowes empty handed. read more