Employees are mainly knowledgeable and when found are helpful. Wood is wet, green, and crooked. It is another box store so don't expect the same as a family owned store. read more

Lowe's Home Improvement - Hardware Stores Near Me - Roanoke Rapids, North Carolina

Don't order anything for store pickup. It will arrive wrong, damaged, late, or otherwise unusable. More than a dozen items worth thousands of dollars were unusable on first try. Personnel cannot make a simple key right, I watched one just shove the key blank into the cutter crooked, and when machine stopped the didn't verify copy matched original, and slapped it in my hand, and walked away. I picked up both keys and checked them on against the other and they did not match. Tossed the new piece of garbage "key" on the table and left. Constantly ask newer personnel where some item is located when it is not present in location listed on website and they have no idea who to ask for help, they make up excuses about actual inventory never matches quantity on hand. If you ask an old hand they know right where to go to get what you are looking for, in most cases when it is outside on a rack, not in the store. Management has to address these issues. read more

We purchased some ceiling fans and requested for them to install. They rescheduled 2 times and the third time they canceled. No explanations to why. Why would they offer installation and not do it? Be cautious when having items installed. Poor business etiquette. Poor service. The installation was expensive. read more

As a professional home builder I say stay away from this store! Pro department never and I mean never returns your call. People here in Roanoke Rapids Lowes are slugs,and under qualified to fill the water cooler.. I am now going to Home Depot in Wake Forest and South hill va. THEY GET IT DONE.. I close my Lowes pro card and account out..Pathetic read more

I went into Lowes in Roanoke Rapids, NC today with no idea what I needed to fix a water leak. An employee named Chris helped me find the parts I needed, and explained what I needed to do to fix the issue. I am so grateful for his kind and helpful assistance. read more

Store Saw is still broken. It's a simple panel saw with a safety interlock. If the store lacks the talent to fix it, how accurate or trustworthy is their advice on anything that really matters? And when the employees' bad attitude (including the supervisor(?)) are added into the mix it doesn't make for a fun experience. Maybe we should reach out to the orange store to come to Roanoke Rapids and show Lowes what customer service is all about. Thanks, Lowes, for ruining a 3-day weekend. Side Note: All "Owner response" are almost exactly the same. As are the complaints. Do they actually care and try to correct the problems or is it a canned response to hopefully appear like they care. I will return and if the saw is still broken, I will continue to leave bad reviews. read more

Crappy customer service in the paint department. Employees including the manager will literally duck around the aisle to avoid assisting you. Twice we've had issues. I'm done. I'll drive the 45-1hr. read more

Purchase to 4000 count of framing nails used the basket to total to the register paid for them had my receipt the lady indicated that I could not leave the building with the push cart basket to my vehicle noted that I had to take the nails to my car I could not use the basket so I immediately returned the nails. Bad policy lowes u lost a customer roanke rapids lowes Off to South hill va home depot Great customer servicethere and can use basket to take item to your car read more

Clerk checking us out Sunday morning at contractor desk never acknowledged us standing there. She put her phone down to check us out (Facebook was left open), with no greeting or goodbye when we checked out. read more

EDIT: Returned today with intentions to purchase roughly $1600 worth of carpet and carpet padding. Rang the bell for Special Assistance. Guy came over, turned it off, and said "We called in a code for it," answered his wireless store phone and walked away. 5 minutes later I called the store from my cell and when the girl finally answered, I told her I was in the store at the flooring desk and needed to speak to the manager immediately. She said "He ain't workin' right now. Call back later." Then she hung up on me. The Store Service Manager approaches a few moments later after another customer who came up shortly after I did flagged a young girl down and she called the guy I guess. He offered his assistance but I'd now been waiting 30 minutes. I went across town to Stephen's Outlet. Same carpet, and I paid a little over half the money. Hey, Lowe's. You've lost my cash. And I still have 3 bedrooms, 2 bathrooms and a hallway to remodel; 2 porches to build; and need to purchase another storage shed. Home Depot at least ACTS like they value my presence. Where does one begin with this "store". Customer service is nearly non-existent. Selection is poor. Lumber quality is horrific! (Green, bowed, curved, severely chipped/gouged, full of knots... most should have been culled for scrap!) The place is dirty, out of order, and poorly lit in some places where I've noticed lights to be out for weeks. I have a lower back problem from an injury I sustained in 2016. Today, I had to pick up 6- 50lb bags of mortar. While in the aisle, 2 employees asked if I needed help and I said, "I could use a hand loading these onto the cart and into my truck." One responded, "I'll call someone to help you," and I soon heard the "Special Assistance Needed" page for plumbing. He never returned. The other responded, as he kept walking by without breaking pace, "Yeah. *chuckle* Those things are heavy," and never bothered to offer help. I dug through 11 bags of mortar to find 6 that weren't torn open bad enough to spill all over the place. I go to the register, and the cashier stares at the bags as after looking at all visible sides and says, "Hmm. Do you know where the barcode is?" Me: "Likely on the back." Her: "And none of the backs is showin'" She takes 2 minutes to flip one over as her fake nails are causing an issue. Her: (as she rings me up) "Next time you could load one already flipped, ya know, to help us out up here." Me: "Sure. Can I get someone to help me load these in my car?" Her: "We don't offer load assistance on small items, sir." I've spoke. To the store manager in the past regarding selection, store appearance, and employee knowledge (lack thereof) and employee attitude(poor). Blame was shifted to corporate and regional for selection, and told the employees are well-trained and knowledgeable regarding the products in their areas. I must be getting the employees in zones they aren't trained in. Overall, I've started doing a LOT of my shopping for my home remodel at the Knightdale, NC and South Hill, VA Home Depot's. The staff is super friendly at both locations, the stores are neat, well-lit, and organized, and the selection is great. Lowe's has gone down hill in Roanoke Rapids over the last few years. It's a shame that they're so unhelpful and rude. One would think they'd make a better effort at customer service if they know their selection is so low and pitiful. read more