This is the second time I have ordered something and not received it! First time it was a refrigerator, they called me in the morning to say it was being delivered that day; I called them at 9pm and they told me it was never put on the truck-no phone call from them for that part! Had to cancel the order. This time, I go online & order an indoor/outdoor rug (on sale), and then I get a call & email saying they cancelled the order because they don't actually have the item! Never had this problem with Home Depot! That's where I'll stay. read more

When you go into a store find the item you want then can't buy it cause it's a special order. It says a lot about the service. Once again rude associates and incompetent service. Pulled an item to the front no offer of help from staff... then told it can't be sold to me cause it's a special order... with no markings on it saying it not for sale. Asked for manger can't be found. Appliance associate not even available in their department or on the phone. It has come to a point that now who ever speaks about Lowe's I will say what they are Trash Fortune 500 trash not worth a penny spent for that company. Should be boycotted.... mom and pop stores should be the new supply not these big companies cause they hire the worse service. read more

This is the most unprofessional and disgusting store in Union. I waited more than an hour to get an item that they told me it was ready to pick. No customer service experience whatsoever nobody seems to care I wouldn't recommend anybody to go to this store or do online ordering. read more

I regret my purchase here. I bought a washing machine and dryer. It's been a horrible experience from the in store experience, the warranty purchase, the checkout, and ultimately having the washing machine break on me twice within a two week period. GOOD LUCK trying to get anyone competent on the phone and that includes supervisory level. Go ahead. Ask for a supervisor. I dare you. You'll be mis-transferred, hung up on, intentionally mis-transferred. As I stated at the beginning, I regret this purchase--the worst. I wish I read these reviews before going there. It was convenient for me at the time. Had I known what I know now, I'd be at Home Depot or the Lowes in Butler. read more

This place it's the worst of them all. Poor customer service. Managers are rude and clueless. I've been waiting for 30 minutes to get assistance. Now I am being told they are closing and to return tomorrow. read more

92 days ago Lowes of 2nd Avenue, Brooklyn, delivered 31 cartons of new kitchen cabinets that I order to replace my kitchen. I still don't have a functioning kitchen. I've filed complaints with Lowes and have gotten all kinds of promises but the bottom line is that my apartment is uninhabitable because I don't have a kitchen!!! Wrong sized cabinets. Wrong cabinet doors. cabinets installed in wrong places. A disaster! read more

Something is seriously wrong at this store. For years now, every time I go there some of the self-checkout machines have consistently been out of order. And not having enough full service checkouts open means longer lines no matter where you check out. The aisles are frequently in disarray; if you need something in the hardware bins there's a good chance the wrong items will be in there, and you wind up looking in random bins nearby to try and find what you need. These problems, and the general indifference that you sense when shopping there, have existed for so long that the reasons have to go way beyond the floor workers. This has to be be an upper management or corporate problem. Now I frequently drive to Home Depot for my supplies, even though Lowes is closer to my house. read more

This store is HORRIBLE with customer service. I have been on hold for 30 minutes, been disconnected 3 times, and given nothing but lip service. I asked for a manager after no one picked up in kitchen cabinets 3 times, the operator said they would "find" someone for me. That obviously just meant putting me on hold again until the system disconnected me. I have no choice but to deal with this store as it's a special order they processed, but I guarantee you if I ever need cabinets or anything else, I will NEVER get from this store. Never even got an apology, just it's not my fault.... read more

In all fairness, people rarely login to post a positive remarks but this location deserves the overwhelming negative reviews. I dare you to get an answer to anything by phone. While a colossal waste of time, it's less frustrating to drive to this location (from Newark) than to reach an associate or manager by phone. read more

as other say, you will get hung up on a lot id you call customer service. I bout a washer and dryer from here two weeks ago to be delivered in 3 days. They call and say it will be 6 days (between 7 and 9pm), day 6 they call and say its coming between 1 and 3, they call again same day and say its coming the next day between 7 and 9... no one calls again, no one shows up. I call the store, they say it will come the following day. Still nothing shows, they said the next day for sure they will call to confirm the time, they havent, its been 2 weeks waiting for a washer and driver sitting at a store 4 minutes away. read more

Went in to buy a can of Shellac for $13, plus it's brushes. I expected to spend $25 max with tax. As i walked through the aisle, i found a few items I didn't expect to buy, but wanted for my home. Items are well priced. Fell in love with the rug aisle, bought 2 beautiful small area rugs, also well-priced. My $25 expected journey, ended being $181, at checkout. I never done that at Home Depot. read more

Maybe we are lucky, but my wife and I like Lowes. Aside from being close to where we live, the experience there is always great! Staff are always helpful and everything is always kept clean and organized. read more

Big thanks to the guy who does the on site wood cutting! The sign says no precise cuts and that they charge for more than 2 but he chopped up 2 full sheets into about a dozen pieces for me very precisely and at no extra charge, like he was working on his own project. Really appreciated and impressive!! read more

The worst Lowes, horrific customer service. Trying to get in touch about a delivery? Expect to be hung up on a few times and constantly transferred. The employees are rude and the manager is clearly unable to do his job. DO NOT ORDER FROM HERE!!! Order from a different Lowes or other store, otherwise you will probably regret it. read more

The department associates are small hits and huge misses. The older employees tend to be the most consistency attentive and knowledgeable. The younger associates are a mixed bag. I've encountered several with attitudes, others that don't even attempt to provide friendly customer service, let alone a smile. Sure you get from point A to B but not without forgettable customer service and feeling like you really don't need to shop there again. read more

This place is hell. Expect to spend over an hour here if you need custom blinds or to order custom doors. You'll spend the first 30 minutes trying to find someone that works in the department you're shopping in. I was literally here for almost three hours trying to place an order once. I come here to see if their prices are better than their competitors but I regret it every time. read more

If there were a no star rating that would make my day because this place ALWAYS screws up orders and makes up excuses why transactions didn't go through. I seem to think 'OKkkkay and' when reps talk to me because you can anticipate their BS as they talk to you. Piece of shyt this place!!! read more

To give you an idea of how little this location of Lowe's cares about their reputation, take notice that along with the average 2 star rating at the time I am writing this review, the location is also unclaimed. This means they do not read or set themselves up to respond. I was looking for a specific leaf blower that I read high reviews on. Lowes is a reseller of this brand, had a sale on it, and there were only 2 locations in NJ that showed stock. I decided to order online so it was available to me. I drove 30 miles plus tolls and gas. I went to the front desk with my order number, she called the department on the intercom 6 times, nobody picked up. She said they had 2 pickup guys, 1 was on break, the other was on the truck. I offered to go grab it from the shelf. I went to that department, they had 1 demo unit, and another was in a box with masking tape, an obvious return. Went back to the front desk. She called them again 5 more times on the intercom. Finally someone called her back and said it is not an "in stock item" and they don't stock them in stores. I explained that it showed stock in 2 stores, that there were 2 showing online at this location in inventory, she just shrugged and said, "I don't know what to tell you". I told her I would like to cancel the order and refund me. She cancelled it on the computer, I requested a receipt so I could have it in writing. She told me it would be in my email. I requested that she print it, after pulling teeth she gave me the receipt. I asked her before I left, no apologies? She replied, "nope". And that was my first and last experience at Lowes in Union. When I got in my car, I called the 800 number to complain, they took the information, apologized, and told me a senior store manager would call me back within 24 hours to see if there was any way to rectify this. It is now 25 hours later, and not surprised to have not received a call. read more

Terrible experience with this specific Lowe's!! I ordered a washer/dryer combo online and they called me yesterday to tell me they were delivering it today between 8-10 am. I paid someone to house sit and accept the delivery for me, and guess what? Not only did they NOT show up, but they didn't call me and let me know either!!! So I basically paid to have someone sit there from 8 am-3 pm and only found out at 3 pm when I was able to call after work. Absurd. Called for the past 3 days. This Lowe's is terrible, they have a few thousand dollar order from me and always hang up on me, and sound like they're doing you a favor by answering the phone. I honestly don't know who hired these terrible employees. This Lowe's needs a clean up ASAP. read more

Heaven forbid you ever have a customer service issue and have to deal with this crew! No one takes any ownership, but boy are they willing to pass the buck, roll their eyes, and make you feel like they are doing you a favor. Absolutely a disaster! read more

Awful Customer Service and Even Worse Delivery Service!!! I ordered a Refrigerator and stove from Lowes. The refrigerator was Finally delivered after 3 cancellations on Lowes part. I lost time from work for this!!! Upon delivery, the men were late arriving after phoning me to say they were 10 minutes away!! After an hour I called them to be told to "calm down lady". When they finally arrived (XPO Delivery Service) they were not only rude but caused a lot of damages to my home! I immediately contacted the store Manager, Bruce who asked me to take pictures of the damages and send them to him and also in detail what had occurred that day. All of this was supplied to him and I was told they would make good on my lost wages and damages. After waiting over a week to hear back from Bruce I emailed him only to be given a claim # with XPO Delivery Service. I called the number supplied to me and left a message. To date, no one has returned my call or contacted me!! Yes, I put in a complaint with my credit card as to dispute this transaction!!! The Stove order was Cancelled by me after this fiasco!!! Run, don't Walk away from Lowes!!!! read more

Learn from our experience and never order a project from Lowe's. My wife and I bought a $40k kitchen project from Lowe's Union in June 2017. We paid the amount in full, upfront. From start to finish, it took over 8 months to finish a kitchen (final permits granted only this March 2018), instead of 8-12 weeks, as expected. At the time, we were expecting our baby to arrive in December 2017 and a timely well- managed project was a key for us. The Kitchen consultant assured us this is the great thing about choosing Lowe's as we will have all under one umbrella and have her as a main point of contact during the project. In reality, not a SINGLE activity in this project went well or managed by Lowe's team. We ended up managing every simple activity in this project (otherwise it won't get done or done inappropriately) and chasing multiple parties: the kitchen consultant (who washed her hands from us shortly after the contract started), Lowe's Union store manager, their contractor, the project coordination team and the delivery agent XPO. Each of them deferring responsibilities to someone else. So many things happened (wrong materials supplied, multiple deliveries, damaged appliances, gas leak, out-of-stock items for which we paid upfront, 10-weeks materials credit processing, lack of project and supply management, lack of communication, 3 failed electricity inspections, and more) but there is not enough paper. Bottom line, going through it all cost us a lot of frustration and time which we will never get back. read more

Low's is both great and the worst at the same time. They have really good prices, maybe the best in the area, but at the same time, their prices come with a price: You can easily find yourself waiting for 15-25 minutes for someone to come and assist you, and even then, you have no guarantee that your question will be answered. Love their gardening section, and their home decor section, but I find myself using my phone for help more than I use their customer service people. If we leave their customer service aside, they are great. Oh, and try to avoid ordering from the, if they have it in stock, take it with you, if not, make sure you will get what you ordered, and that you will get it in a reasonable time frame. read more

Do yourself favor DO NOT SHOP at Lowe's. We bough washing machine and it has been scheduled for delivery. They rescheduled delivery day 3 times without letting us know and at the last moment it was posted that machine has been delivered but it wasn't. Trying to reach Lowe's Union ( they are not picking up the phone there,you have to spend few days before they will answer) and I spoke to manger who promised to fix it and deliver machine in 2 days. Its been a week now and we dont have any news about our machine. No one called us back, no one deliver anything and money is gone from the account. read more

DO NOT EVER BUY APPLIANCES FROM THIS STORE. They took my money and never delivered the appliances. Each time they had a delivery schedule, some no-name delivery company called me and said they couldn't make it, their truck broke down, or made some excuse. The manager was rude and belligerent and said it wasn't her problem, that I needed to take it up with the delivery company. Go to Home Depot in Union instead...you will be much happier!! read more

If I could give this a lower rating I would! .. Bad customer service! The slowest turnaround time that I've seen from a retailer in a long time! We bought a shower door from them and paid extra to get an estimate on the installation. 8 days later, and we still don't have an estimate. My husband has followed up at least 6 times and we either get placed on hold or just redirected from one department to another. I called them up today and after a few mis-directs I finally get someone to talk to me.. Literally 30 seconds into the conversation, the guys says "one second maam, there's someone here who's talking at the same time as you", and puts me on hold.. waited for 15 minutes before hanging up in exasperation. DO. NOT. GIVE. YOUR HARD EARNED MONEY. TO. THIS.BRANCH. read more

This place is the fucking worse , I ordered a delivery and it's been over 3 weeks and nothing. They won't pick up there phones or anything.

Clean, staff is friendly, and they have everything here. Well almost everything. A couple of times I called about a certain item and I was misinformed by someone that worked here. Next time I'm taking names. I just hate driving all the way to a store to find out they either don't carry the item or it's out of stock. I just wish they rent out tools. read more

This is my go to store when I need something for my house. During the day this placed is packed but at night it's really slow. It can be a hit or miss when you need help from the associates. I was able to price match our washer and dryer and scored on free home delivery. The producers are good and not badly priced. I end up buying more than I want because I see so much stuff for my house. Military discount is a plus. read more

If you know what you want and it's a common item, then there aren't any problems with this store except for possibly waiting a little bit longer than usual when finally going to the cash registers to pay for your items. But, this store has bit of a reputation of being pretty disorganized and dirty. I've been to other Lowes stores and most are decent and some are excellent. Unfortunately, I have to say that this store has a lot of room for improvement. The main problem is basically about half of the staff. They are unhelpful (actually pretty rude sometimes) and lazy. These are some of the things that have actually happened to me when I'm forced to go here. One employee actually became belligerent when I politely (I'm being totally honest about being polite) asked her if she could repeat the directions to the bathroom. Another employee ignored me when I asked him a question while he was approaching in my direction. He pretended to not hear me and continued walking. (The store was basically empty and no one else around.) I guess they REALLY hate working here. I'm making a wild guess but maybe management has something to do with their attitude. I have no idea. In any case, my advice is if you need to make a special order or need help/advice, I strongly urge you to try another Lowes. read more

Lowe's does not stand behind their products at all. I bought an Ove Sydney shower door from Lowe's in December of 2016 when we had one of our bathrooms remodeled. The installer Lowe's used was booked for the next month, so the Lowe's personnel recommended porch.com. Well, we bought the shower from Lowe's and under their recommendation used an installer we found on porch.com. LAST NIGHT THE GLASS SHATTERED. Thank goodness no one was hurt. The glass is everywhere! Called Lowe's and their answer was basically - not our problem...even spoke to a store manager. NOT LOWE'S PROBLEM - I will NEVER shop there again for ANYTHING. read more

Lowe's Home Improvement - Hardware Stores Near Me - Union, New Jersey

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Can find all of your handy dandy tools, equipments, and machines here! Huge store with a huge selection of items. Workers are very kind and willing to assist with all questions. read more

Lowe's staff wear masks under their noses. I asked one employee why her mask was under her chin and she said it was ok to do that in garden center. However, at most of the checkouts inside, the employees also wear masks under their noses. It makes it very uncomfortable particularly if they need to come right next to you to use the gun scanner. I understand it is hard to wear a mask all day but I will stop visiting this store and use Home Depot where employees wear masks correctly and the managers actually walk around to check that masks are worn -- and not hanging off their faces. It's too important to be so loose with mask mandates. read more

I had a terrible experience this this store. I needed a new front door and gave them $35 deposit to schedule the measuring of the door. No one called to schedule. I called several times to follow up but was only given other numbers to call without any information about who what where or when and then I finally just gave up and asked for my money back almost a month later. Very poor customer service, waste of time. read more

Terrible experience. If you are planning on ordering a product via delivery through this store then think again. Not only did it take 3 weeks, but on its originally scheduled delivery day I was notified that it would be arriving within a few hours. When I called back twice because that time had passed, I was told that they must be running late. It took my second attempt of calling the third party delivery company to find out that they had postponed the order. I lost a day of wages waiting around for something that they clearly knew the day prior wasn't coming and were too lazy to tell. When I would call back to find out the order status, I would be placed on hold for 30 minutes at a time and then given no information. When I asked for a call back from a manager I was never contacted. When I finally did get a manager on the phone she was very rude and unwilling to help, and then hung up the phone on me. I generally like Lowe's, but this location is clearly the worse that I have been too. read more

I wish I could give this place 0 star unfortunately yelp does not allow it I guess 1 star will do. Ok THIS REVIEW IS FOR THE APPLIANCES AND DELIVERY ( XPODELIVERYSVC)DEPARTMENTS, The only good thing Lowes has going for them is Chris in the appliance department. Nice gentleman very useful and very profile. When it comes to the rest of the team Please DO NOT BUY ANY APPLIANCES THERE TO HAVE THEM DELIVERED. THEY HAVE THE WORST CUSTOMER SERVICE. You are probably better of talking to a brick wall...I had to go to the store more than 3 times to have my stuffs delivered. If I was the owner of this Lowes I would be worry for each day they fail to deliver your items they take off 10% off from your bill. My story is so long but im going to give a short version of it. I purchased some appliances from them for about $3800 so far they had giving me back over $500 back and counting for failure to deliver my goods. When you call the delivery hotline they said that the local store Didnr put it in the truck another time In the mean time I have had contractuors waiting forbtje appliances to be delivered. When you ask the Store manager he was clueless. Avoid this place at any cost go to home depot near by . They do not care.. poor customer service...the manager of this store wants to contact me please PM me read more

I was in Lowes Union yesterday and had to go back this morning for additional items to complete a job. Yesterday, Friday, the store was busy when I there midday. I stopped at the appliance department to look at ranges. While there I noticed that while all shoppers that passed by had masks on there were 4 employees who walked by that had masks with noses exposed and 1 who simply had the mask around his neck - he stopped to answer a question for an elderly lady - NICE. Good job enforcing that rule Lowes! you care! This morning I headed over early to beat Saturday crowd. Ever notice that although they open the store they are never ready to serve customers early? This morning was no exception. Only the self serve were open, and only 1 of them - and 1 attendant running the register by them. She had to stop and assist any idiot that couldnt work the self serve. There were 10 people waiting in line - which means the line extends back to the service desk. Way to get people out the door Lowes! you care. While in line, at 8:20, the dope running the little "street sweeper" had to come down along the main aisle, already divided in half due to the check out line, rather than riding up the middle store aisle and then coming down through for less disruption. Of course - it should have been completed prior to store opening. The sweeper also leaves a wet floor behind it - smart Lowes! you care. When there were 2 customers ahead of me some confused looking employee who was walking around up front doing nothing finally opened another register - I was 4th in line at that point.She went to 3 machines before able to find one that was apparently operational. I ended up getting called to her - there were 5 people behind me. Then the register didnt work, had to move to another, then that one didnt back to same. Way to move people out of the store quickly. Same old, same old despite the current situation. LOWES DOESNT CARE despite what they say, stupid is as stupid does. Some of the stupidest have always managed here at his particular store.Avoid this location if you can. read more

A 1 star for the worse experience i could've had today with one of the customer service employees "Milton". So rude and unprofessional. Doesn't know how to professionally speak to customers without an attitude more worried about his phone then helping god forbid you interrupt someone that's working to help you. I will definitely be contacting corporate and store manager about this experience and no longer planning on going to this location again. read more

Let's start with a bit of context. There are two Home Depot stores in Union. Both are crowded on weekends, not always as clean or organized as a consumer retail location should be, and staffed with personnel who sometimes just don't understand what they're selling. Each of the Home Depot stores are closer to me, but HD is becoming increasingly defiant about stocking fundamental hardware items. In an average month I'm in one of the HD stores 4-6 times, usually the Vauxhall location. Since it opened, I've been to Lowe's five times, at best. When HD took the position that boiler cleaner was suddenly beneath their standards as a stock item, I found it readily at Lowe's. When we replaced our dryer, Lowe's superior selection won our business. Both chains vary in terms of which has the lower price on a particular item (or, it seems, day of the week), but HD is usually less expensive from my experiences. I've learned better than to ask for "technical assistance" at either store, but having been raised in a family hardware store, that isn't a huge issue. Some of the advice I've overheard has been comical; probably less frequently at Lowe's. We've been shopping for the past few weeks for replacement flooring for a small hallway. We found what we liked at HD, but the material would have to be special ordered. Last weekend I went to Lowe's to see whether that flooring was in-stock. Not only wasn't it, but I was charged for a sample piece to bring home-- not charged much, but it is the principle involved. Thrilled that the color-match was good, we returned to Lowe's to make our purchase yesterday. The price was about 12% higher, but at least we wouldn't have to deal with the "special order gnomes." Too many times we've prepaid for merchandise on special order which either never arrived in a reasonable period, or was subject to either a non-return or return fee policy after what we actually ordered was misshipped. We started out bright and early yesterday to buy our flooring, only to then be told that it too was special order. Lowe's, on this one you're proven yourselves to be absolutely worthless. read more

The absolute toilet of all businesses. Called 3x today for flooring. Got hung up on the first 2 calls. Finally I get someone the 3rd time only to be told this...."I'm gonna have to call you back, I'm on lunch. Lemme get ya number." Already wasted too much of my time trying to get someone on the phone. Not gonna give them anymore. Review over! read more