This was our first time in Aguascalientes. We chose this hotel because it was close to the airport and they had an airport shuttle. This was important since we did not rent a car for driving in Mexico. We could have taken a taxi from the airport but we had four people and a lot of luggage. Despite our late arrival, the hotel still provided the shuttle. Our first night was the most eventful since we discovered water coming down from the bathroom ceiling the next morning, but the hotel staff quickly helped us to get moved to another room. Once moved to the new room, we started to settle in.
Breakfast included a wide variety of fruits, juices, coffee, Mexican foods, etc. The hotel was extremely clean and quiet.
The hotel staff (Marco, David, Victor, Rene, Felix) was extraordinary! They went out of their way to make you comfortable and were extremely friendly! Some of them could even speak very good English (especially Marco, David, and Rene), which was good since we spoke very little Spanish.
Early in the week, Marco had informed us that the hotel provided the free use of the shuttle to take us and pick us up. David was our main bus driver during the day and either Rene or Felix during the evening. We had even called the hotel in somewhat of a panic when we got stranded out of town after riding a bus and the bus driver basically told us we had to get off since the bus was going to the terminal - Marco gave us his personal cell phone number, then quickly called David (who also provided his personal cell phone) to come pick us up (we had given them our location using the WhatsApp app). Later in the week, we were moving our daughter into an apartment and had a lot of luggage and several bags of items. Again the hotel provided the free use of the shuttle and David helped us load all of these onto the shuttle (which took up most of the room), took us right to the apartment on a narrow street, and then even helped us carry all of our luggage up into the apartment.
By the end of our week, we were simply amazed at the service these people had provided - we had never been taken care of like these people took care of us! read more