Went into Luckys today to grab a few things. Went to self checkout. The barcode on one of my items said didn't recognize. Then needs authorization from employee. There were 2 employees talking next to self checkout. I asked for help and they just looked at me and kept talking.Then they both just walked away. No we will be right with you. Nothing. Your employees need to work on their customer service! I will stick to Safeway! Their customer service is 10 times better! read more

Well I really like this store . The Butchers are great except they are Raider fans... I find most the staff very helpful and Rhonda ..well she should be in charge of customer service . She is A++ read more

I get my food here . But the bakery is way cool one of the people working there make me the best cakes . Everyone is nice but Tara is real good at her job read more

Large clean grocery store. Easy checkout as long as you're going for self checkout. Those buying alcohol created aligned about 15 strong waiting for the only open check stand. read more

Lucky - Leaving the check stand - Grocery Near Me - Hollister, California

This store is sketchy, the parking lot is sketchy. Selection is ok. Service? It's a gigantic store. Would be nice to see a couple other businesses occupy this space. We have 2 other regular grocery stores + Hollister Super. Why not have other choices? A Trader Joe's would do well here...unique...quality products...amazing customer service...truly great value. read more

I went to the bakery and deli and got the worst costumer services. Tara from the bakery and maria from the deli were both extremely rude and I over heard them gossiping about other employee's which was very unprofessional. I shop at lucky's quite often however after this experience I am considering taking my business to safeway even if they are more expensive. read more

Thank you Luis in the meat department for your excellent service. Very very friendly and outgoing and offered some great deals. Thank you for your excellent service read more

Thank you Lucky Bakery for the most amazing cakes and cupcakes for our sons 1st birthday!!! read more

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This review is SOLELY regarding INSTACART thru Lucky's not the store itself. I ordered a delivery as a donation to a local group who serves Christmas dinner to the homeless and anyone else who otherwise wouldn't have one. I ordered 10 packages (12 each) of dinner rolls and 6 pies. They delivered 6 pies and 1 package of rolls. I immediately called Instacart apparently my "shopper" thought I wanted 10 rolls not 10 packages For $30.00? they asked what they could do to make it right i said re deliver the rest of the rolls i paid for , I was told we cant do that because the rolls that were not delivered total 27.00 there is a minimum 35.00 I said but it was your fault He said im sorry we cant i can refund your payment method in 7 to 10 business days and since it was the ONLY money I had I couldn't supply the promised food to this very worthwhile cause. read more

Most of my rating comes from the fact that the parking lot on the side of the store is home to three RVs that are trying to make that lot their home. Management needs to step up and be diligent to keep the lot safe and clean for its customers. I called the non-emergency police line and an officer did go by, but I was also told that it is the management that should be on it. I also feel that the prices are quite high on many items and they take advantage of those who don't comparison shop. read more

I like there burrito in gas station but got there at 6 don't close till 7 I asked for a burrito they said there closed cuz they ran out of food I seen meat still there wouldn't you think make more u still have an hour left. read more

Deli is lacking. Each time we have brought anything home from the hot food seli it tastes.. well, terrible. The final straw was the 'chicken' enchiladas that actually had some sort of roast beef sandwich meat. Did NOT mesh with the enchiladas other actual ingredients. That was one of the better meals too. Yucky. Also... Re stock some of your dang makeup. Sheesh read more

Staff is very friendly, helpful & always has a smile. The store is always neat i can find good quality fruit & vegetable. There french bread is fresh every bite. There seafood is also very fresh wait for the sales on the oysters if you love seafood. Lots of parking available. read more

Greg Gilman the store manager was extremely rude today to my wife and I. We had a question around pricing and he started stating his store policy. Upon asking to see his store policy, he stated "I can ask you to leave the store' how rude. He is being reported to corporate today as no store manager can take the demeanor of kicking their customer out of their store only for asking a store pickup which he quoted himself. Sad to see we still have people that through their weight around just because of their title. Definitely not manager material at all. My wife and I are disgusted for being treated that way today at Lucky's in Hollister. read more

AIDA in the bakery is so incredibly amazing with her customer service! She's a valuable employee who made our "emergency" cake issue turn out awesome! The store is lucky to have her. read more

Out of all the grocery stores in Hollister, I prefer Luckys. Store isn't cramped but big and roomy to push your buggy/cart through with ease. Staff is friendly and they don't seem to have a big turnover, so it's nice to see familiar faces when I shop. Good selection of meats, produce and international foods. Pharmacy is good as well. They really helped me out with a nasty experience with Walgreens transfer of my prescription. Thumbs up for me. read more

Just wanted to update my review. I stopped here and they finally remodeled and repainted the store (No more trashy colors). They put in new checkstand and flooring. However they still need to replace the refrigeration and the freezers and there's no doors on the refrigerators! Deli still needs to be updated but other than that the store has made a whole lot of progress. read more

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Thank you to the bakery staff who made this beautiful and delicious unicorn cake for my daughter's Birthday! It was absolutely perfect read more

Lucky - Beautiful unicorn cake! - Grocery Near Me - Hollister, California

I shop here most of the time because it's the closest store to my house. They usually have what I'm looking for, sometimes not everything on my list. Not a big deal. I don't care what the store looks like, though they did remodel and reorganize a while back. It's fine. So many people were wandering around the store trying to find things. The employees are always friendly and were very helpful during that time. Produce was recently reorganized. The set up is better and produce is easier to find. read more

Chris, a checker, who said he was the assistant manager had his mask down well below his nose. when I asked him to pull his mask up, he pulled it up and out from his face -- so basically -- no mask. When I asked him for his name, he pushed his badge an inch from my face. WEAR YOUR DAMNED MASK, CHRIS. Plenty of folks are out of work wanting your job. And I don't appreciate your rude selfish ignorance endangering my life!! Rude, nasty service. Oct 23, 2020, 9:05pm, in case anyone from Lucky's regional management is reading this. read more

Most of the staff is pretty helpful. There used to be some good people behind the register's. Today, I went in for 3 items for a meal, cheese, sausage and black pepper. Cost me almost $15. They used to treat disabled Seniors well. The sausage was suppose to be on sale for $3.99 with the regular price of $5.99. The lady working the register wouldn't give me the sale price because I didn't have the APP on my phone and I didn't have a coupon. This is the worse customer service I have seen there in a long time. Picked up a copy of the coupons on my way out of the store, but I couldn't find the one for this product, only the notice with the product. That service person at the register could have help me but decided to treat me poorly instead. If I have to have an app to get things on sale at this store, it's one less place I need to shop. I hate those apps they want you to use, that's why I stopped going to Safeway. Lucky, today you suck!!! read more

Lucky - packages of hot dogs for sale at a grocery store - Grocery Near Me - Hollister, California

Check out and courtesy clerks are great. Awesome to see they still have "Threes A Crowd" while other stores don't care about getting customers out. Would have gave the store 5 stars but their meat clerks (not butchers, there is a difference) are the worst. I never look forward to asking to get something cut there. You always get excuses. "We can't cut it stir fry we don't sell that", then just slap the same label that was on there after you cut it like every other store! Or "the butcher is on a break". The worst part is the look disappointment on their face as you walk up to the counter. This does not happen anywhere else. People are too lazy and entitled to hold down jobs that real men (or women) should be doing. read more

I love coming to this store, they have everything I need. They have a friendly Pharmacist. Customer service it's very good.

This is where I do most of shopping. It's easier to get in & out of than Safeway. However, the prices are now as high as Safeway! Most of the clerks are nice. Robert has been rude once and it was because I couldn't understand something at the self checkout. I do feel some of the clerks have simply been there too long and need to find a new vocation. read more

Bathrooms always alway always smell like pee. Never fails. I'm disgusted every time!!

There was this tall Caucasian male clerk at the self-check out podium today who was very rude when I asked for help with the produce, usually they prove to be most helpful, unfortunately Not today. I have interrupted him since he had a spray bottle in hand. If you don't like helping people why work in the grocery venue? Extremely disappointed! read more

Let me start off by saying I hardley ever shop here but their Bakery department is AWSOME!!! I had called Safeway trying to order some cupcakes and they told me I needed to order it 48hr in advanced. I called Luckys and Tara took the call. I explained my situation that I needed a dozen cupcakes ready for the next day and If she would be able to do it. With no hesitation she said yes. I explained her what I wanted & mentioned that I needed them for a last minute gender reveal and told her that it was a Beauty & the Beast Theme. She said it was no problem & that she would be able to get it done. Due to the order being placed last minute I told her she can just make them plain with yellow & blue frosting. She went the xtra mile to add rosesyou are AMAZING! & very TALENTED!! Thank you for your service and will be ordering cakes and pastry's from you from now on. read more

Lucky - Dozen cupcakes - Grocery Near Me - Hollister, California

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Customer Service here is the worst! Employees are RUDE and are just talking about their personal lives. Meanwhile I'm looking for my paper bag that I purchased on the self check out nowhere to be found. I had to interrupt the conversation and she answers me with what do you want? I was just looking for my paper bag that they have hidden behind the register read more

I like the prices and they have good chicken strips, most of the time they have fair prices on ice cream. I also don't have to wait in long lines read more

Here almost daily for roughly 6 years. Prices are always reasonable and often very good. All of the employees are pretty knowledgeable and friendly. The Hispanic guy with the glasses who I assume is a manager is very rude though. Has never offered a smile or a "how's your day going". Plus he's closed and locked the door on me as I was walking up, 5-10 minutes BEFORE they're supposed to close. Multiple times even though he knows how frequently I shop there. If it weren't for him I'd give 5 stars. read more

Great service and selection, Very clean restrooms and facilities Prices are low and the produce is fresh & ripe read more

I showed the MGR my phone clock through the locked glass doors (9:53) and he said " we're closed". This is my last trip to this store.

Such a filthy store. Never going in there to shop. Never seen a store this dirty. Went in to buy some ice cream and the refrigerators look like they have never been cleaned. Black moldy stuff in the refrigerators. read more

Best place I have ever eaten at. Nice people and fast service. Great tasting food to such as the latkes. Great drinks to like the watermelon or passion fruit lemonade. read more

9 people in line at 8:30 this morning only one line open and the self service stations closed... Had two items (one was $2 off like to have purchased that one) Put the items back and left. In general very poor customer service with night manager being the worst... read more

Its the best store in town. Every employee is awesome at what they do. They help out customers of their needs Greg and Rich are great at their jobs. read more

This store sucks. Terrible prices and terrible customer service when you can actually find someone to help you. The bakery manager, Tara, is the worst of them all. So rude! She ought to be fired. read more

I was double charged for a transaction at the Hollister Lucky Store. I took my bank statement and receipt into the store they said the vendor "might" catch the mistake and refund my money or I could contact my bank. I waited a few days and nothing. So, I called my bank and they said it could take up to 10 days to research my claim. I decided to call customer relations and that was a big mistake. They could not have been more rude and in fact, told me that I was not double charged. I explained that the bank saw the double charge and I had all the documentation. They still denied that I was double charged. So, I had to go back through the bank and file a claim and wait to have the claim processed. Lucky had no interest what so ever in helping me resolve the situation. Very poor customer service. Even worse was the rudeness of the Person I spoke to at customer relations. read more

Although we have enjoyed shopping here, it seems every time we find a drink we love and BUY a LOT of it, they stop carrying it! We have really enjoyed the Crispin Hard Ciders. Both the Honey Crisp and the Saint Hard Cider. We do our shopping and then purchase about all they have on the specialty shelf. Today, we learned they are now discontinuing to carry these! It may sound silly but we are tired of their discontinuing things we openly tell them we enjoy. We will be stopping our MANY shopping trips to this store now as a result. We can get what we want elsewhere apparently. read more

This review is specifically for the bakery. I've had two cakes done here in the past 30 days and they were both delicious and beautiful. The service was great-helpful and ready with creative suggestions when I needed them. Everyone I dealt with was very friendly. Also, the service was speedy. I was able to order both cakes the morning of my event. I would definitely recommend this bakery to anyone who is looking for great cake :) read more