The van was literally falling apart. The ceiling was hanging in my face! $7 is ridiculousread more

called for a pick up they never came called back and they hung up in my face. very unprofessionalread more

They dont have commercial insurance not carry a Illinois license for business beware if they have…read morea accident your not covered. Regular insurance coverage does not cover business rides.

From the owner: Available for Service in Centralia IL area for Local and Long Distance Service...read more

I couldn't fly out and needed someone to take my elderly parents (86 and 79yrs) to Barnes Hospital…read morefor a pre-surgery Radiation Oncology appointment. Need A Ride responded promptly to my email inquiry and immediately sent someone over. Thank you to Jennifer for her quick response and service. She drove my parents safely to St. Louis from Mt. Vernon for their overnight & appt. I was able to text and talk with Jennifer to ensure they made it to their hotel!

It waz nothing but a run around I don't know how you have a cab business at all I call this cab…read moreservice at 6pm today an got told that they could pick my boy friend up in about 20 to 30 min an Thad did Not happen so call back at 745 pm to get told that they had a drive coms in about 30 min then she would have the person. Pick him up.now I have not seen my man in 2 week an I got lie to an what business does this an iam so over ppl lie an jusf being stupid an yes I said stupid an it I'd now 1006 pm an he still has not been pick up so yez ism piss off cause no reason this kimmy girl should havd lie to me she should have jusf said you fuck business could not so it niw it to late to get another cab so I thank you kimmy for fuck my weekend up an I hope you have a real shitty night cause you deserve to have a bad weekend liks I will caused you lie you did not call me to tell nothing if I waz your boss you would not have a job an if you own it if you keep lie to ppl likd you did me you won't havd a business cause I will tell evef one how shitty an how much your lie to ppl so thank for you lie ass that why I said no you suck as a busines

This company was referred to me by a friend. I needed to be at a medical center at a precise time…read moreand I called a couple of days ahead for a "Call time". I was assured I would have a car to pick me up at that time. I called the evening prior to verify and was told the same. The morning (today) as I am waiting for my car, at 605, I decided I could no longer wait and had no other option than to drive myself which left me with an issue of how to get my car back home at a later date as you are not allowed to drive following this medical procedure. I called to cancel the car and was not apologized to or even said the car had been on its way. I do NOT recommend this company whatsoever.

I just spent 40 minutes waiting on a cab that would take 25 minutes to get to my final destination,…read morea 6 minute drive direct. I don't know what it is about Mount Vernon cab services, but picking up and dropping off other customers as you sit patiently in-cab is asinine.

Business is closed his wife was running it an she died last year in November son Tommy took over…read morean he died last year in oct

My family was traveling together except for my oldest daughter; she had to travel on another…read moreairline. We had worked it out to get our flights to arrive back at Lambert Airport at around the same time and then we could all go home together... then ... in walks "Murphy's Law!" Our flight was delayed causing us to miss our connection back to Lambert. If my daughter's plane arrives on time then no one will there to pick her up! While waiting on standby for our next flight back to Lambert Airport, I looked up transportation for the Ofallon, IL area. SuperShuttle didn't service the Ofallon, IL area. Then, I found R&R Transport. I called and Royce picked up. I told him our circumstance and that my daughter would be landing within the next couple of hours. He responded and arrived at Lambert at the time my daughter's plane was to arrive. RELIEF!!! Murphy's Law was still hanging around because then my daughter texted us and told us her plane was delayed at her connection and she'd be arriving into Lambert about 45 minutes late. Oh no, Royce is going to leave, I thought. I called Royce and told him my daughter's plane was delayed by 45 minutes. By then he was already at Lambert. He told me he'd wait and make sure my daughter got home safely. I was so grateful. Finally, the other half the family arrives in Lambert about 3 hours later. Royce texted me to let me know my daughter was home. My daughter texted me the same and told me Royce was funny and really nice. What a professional! What a great customer experience!!! My husband paid him for waiting at the airport and then his regular rate for the transport from the airport to our house. We will always use Royce and R&R Transport! You should too!

This man borrows money from vulnerable old clients stating his wife died and he needs help paying…read morehis house payments. He borrowed $400 from a lady in a retirement home with no intentions of paying her back. He said he would pay her back on the 3rd of sept.2016 but then called her this morning to tell her he's broke and will not be returning the money. That is wrong and predetory behavior. I would highly advise all people to avoid this man like the plague. He has been banned from our building and the police will be called if he is seen in this building. Regardless of whether anyone calls him or not. I'm sure this is not the first time he has done this. Hopefully I will not regret posting this but I feel it's important to warn others so they don't make the same mistake. It is not at all appropriate to even ask clients to borrow him any money at all.

Completely unproffesional....only taxi service that would answer so used him 3x...1st time he was…read morethere early to pick up my husband but drove so slow it took almost 2 hours for a 40 minute ride....2nd time he was 15 minutes late and now tonight I set up a ride for 7pm at 2pm with him....my husband worked 12 hours and was left stranded! No call....no text NO REASON WHY or anything....bad bad business...do not trust

From the owner: Need ride dr appt anywhere read more

The guy died an no longer in business him an his wife an son all has passed away he was a great guy…read morebut no longer in operation.

They don't seem to care if you get to work on time or not! One driver couldn't find where I live…read moreand was in the parking lot for a few seconds and said he wasn't going to try to find my address! I called their office and told them they were in the parking lot and they had them pick me up. I was watching every minute for my ride BUT had a cab driver that didn't care! THEY NEED CARING WORKERS 7 NOT TO ALLOW PEOPLE OR THE DRIVER TO SMOKE IN THE CAB OR SMOKE POT EITHER! SOME OF US DON'T LIKE BEING AROUND THAT!!!

Waited in the freezing cold for over a hour, just to find out they never even wrote it down to pick…read moreme up.. Your company is ABSOLUTELY WORTHLESS!!!! MERRY CHRISTMAS A**HOLES