Awful customer service!!!! Had the worst customer service ever in my life!!! The store manager Ludmila (was there today 05/30/2016) and she has ZERO customer service. I was at the store at 5:00pm today asking to get a store credit for a Rimowa luggage my husband bought. 2 sales reps assisted me and found the transaction my husband did they issue me a store credit for almost $600. I told them that I will come back with my husband to pick up something else in about 1/2 hour. They advised me to leave the "store credit" there as it looks like a receipt type (not a card like any other store) therefore I told them that it's fine they can leave it there and I will come back in about 1/2 hour. When I came back with my husband at around 5:30pm two shifts has been changed and the 2 sales reps that helped me weren't there instead there was a "store manager" by the name Ludmila. When I asked her for my store credit she said - "I put it in the trash and void it" I asked her : WHY??? she said - because this is what I decided the luggage has been used and I will not give you any store credit. I explained her that the store credit was ALREADY BEEN GIVEN TO ME and it's my property, she cannot void it and it is a completely new luggage that hasn't been used. I told her that if she isn't going to honor her colleagues decision who already issued me a store credit I will complain about her and she said - I don't care anyway I'm leaving tomorrow!!!! Seriously ????! Is that a store in America in AVENTURA MALL???! Just so you know what she did is basically stealing. 3 sales representative were preset when they issue the store credit to me and what she did is stealing it from me because at the point that I got it it belongs to me. My own property. I will make sure this case will be all over this is a shame. This store should be shut down! read more
