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    Lush Cosmetics

    4.4 (62 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    Austin, he's the man with the Lush knowledge!
    Laura P.

    I was so happy to stumble on this store inside the Domaine in Austin, Texas. By Merely walking outside the store, I am overwhelmed by all of the wonderful aromas seeping into the atmosphere, absolutely luring one into the store. Upon entering the store, my eyes are delighted with all the beautiful colors and wonderful arrangements of soaps and lotions and bubble baths and lip balms and powders, and the list goes on. They are all made organically and by hand. They are all healthy and rewarding. I bought myself some bath bombs and some soap and some lipgloss and my very favorite, angels on bear skin facial scrub. Also got myself some wonderful socks and a beautiful bag that helps to fight animal testing and also helps women in India. Everything Lush makes and does has a purpose that is helpful to our humanity and environment. While I was perusing the store, I was greeted by the manager, Austin. He was a breath of fresh air. He says "hi, can I help you find something?" To which I said, "I need angels on bare skin", and he said I'll get that right now! We then had a conversation about lush items and lush history . Austin was absolutely a delight to talk to. I can't say enough nice things about him. I am a veteran lush user, and it is very unusual for someone to be familiar with the items that I want and like. I will be back at the store in two weeks when they are having a sale and I have no time constraints, and I will be looking for Austin to guide me. I'm very interested in the new products that I am not savvy about. I'm sure Austin can let me know about all of them. This is a wonderful store. I encourage everyone to try this, male and female. They have things for men, too, such as body wash and shaving aids (I bought my husband some freshly cut soap. ) You must check it out!

    Keith T.

    Lush is exactly how I felt walking in today. So thankful LT was there with a smile and "hey" He was so helpful, fun, just a really great presence Pretty much picked out my girlfriends perfect present. Hopefully she doesn't read this before the transfer. "We" picked out the Tingle Body Condish for her. 10/10 this place is great. Treat yourself or your mate. Just as long as you do it at Lush Thanks LT

    Nicole G.

    Jayson, Austin, and Skye were absolutely amazing!!! I can't express how many questions and things I needed help with and the customer service was so top tier. I was beyond grateful for their kindness and expertise. Will be coming back because of the kindness and the amazing help!! Can't wait to try my new products.

    Jinna R.

    I've been a fan of Lush for years and always have their bath bombs stocked up! I used to order their stuff online but love to come visit the store so I can smell and see everything in person. Love the layout of the store that I can conveniently check stuff out (staff always willing to demo products too); and then check out. Staff are always friendly and helpful every time we come here. My favorites from them are their bath bombs for example - Intergalactic (mesmerizing colors) Twilight (pretty pink and smells good) and their enzymic facial exfoliation; "Happy Skin". It has tiny beads that are perfect for daily scrubbing and it leaves your skin clean and clear! I now add Happy Skin to my glass skin routine and couldn't be happier! I have zero complaints about this store location at all, highly recommend it!

    My cute handwritten note :)
    Lauren P.

    Just wanted to give a shout out all the employees at this location, ESPECIALLY Zane! The store didn't have a particular body spray in stock for me to sniff, but Zane was so knowledgeable and attentive, he was able to recommend other products in the same scent family. He was so goofy and down-to-Earth, and he made my entire week by secretly adding a super sweet note to my perfume cap when I wasn't paying attention. Today reminded me why I love Lush so much... their products are amazing but their employees go above and beyond.

    Receipt for our visit.
    M. M.

    Came in to knock out early Xmas shopping about an hour ago. 1st thing we see on the left is a bowl of pink soapy water and cute pink cyclops bath bombs. We look around and circle back to the cyclops bombs. I'm watching them like a hawk. Within seconds an employee approaches: Employee says sternly to my kids: "Which one of you put that bath bomb in the water?" Referring to the bowl of pink soapy water. Me confused as hell: "We just walked up and that was already like that." Her reply: "It's okay, I'm not going to charge you for it." Me: "Well I wouldn't pay for it because we didn't do that and you can check your security cameras if you don't believe me." I wish she would have. Blonde shopper next to us says to all of us, "I just saw some teenagers do that." The employee then passive aggressively gives my kids a demonstration and comments (to them) that "what they're interested in are for sale and not supposed to be part of the demonstration." Are you seriously accusing us of something we didn't do and then calling us liars? And she kept it going. I pride myself on how well behaved my dudes are and I'm not the parent who lets them run around unsupervised. She kind of apologized after that (said the words, "I'm really sorry about that") but it felt very insincere - like it was part of her job to apologize. Who knows. I regret the $91 we just spent here and we will not back.

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    2 months ago

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    4 months ago

    Super friendly staff and a great selection! Purchased 3 bath bombs and loved them! Highly recommend

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    6 months ago

    Maya is super helpful, and has some incredible gift wrapping skills! Made the customer experience incredible.

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    3 years ago

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    1 year ago

    Good selection and quality product, wish the supermilk came in a bigger size hahaha. Tj was really sweet :-) great service and help!

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    Page 1 of 2

    Ask the Community - Lush Cosmetics

    Review Highlights - Lush Cosmetics

    I love the look of the store and the variety of products including bath bombs, lotions and tablets.

    Mentioned in 12 reviews

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    Perfumania

    Perfumania

    2.7(7 reviews)
    11.5 mi

    A female employee greeted us as we entered, expected. Followed us as we browsed, expected. As we…read moreleft she held out a sample for my boyfriend and said it was the number one fragrance, but he didn't hear her, and she called him "Rude" in front of her co-workers and other shoppers...unexpected. As he walked out the door, totally unaware of what she'd said, I told her it wasn't rude, we weren't interested. She doubled down that he WAS rude. I told her great customer service, she said "Thank You," and I spent the next ten minutes being super irritated. I will NEVER buy anything from this store again due to this experience. There are plenty of places close by with better deals that don't treat their customers like trash.

    I wish there was an opportunity to give zero stars, but the app won't allow it. Absolute WORST…read morecustomer service I've ever received or been a part of, and I worked in a call center for 3 years. Bought a perfume as a Christmas present and was just a bit off (EDP versus Le Parfum). Came back to this store 2 days after Christmas to do a simple exchange. Not only was this not allowed, but received extraordinarily rude treatment from the manager. I don't live in the area, so coming back out of my way to be denied the product, opportunity to exchange, refund, AND treated poorly was egregious. In this age of inflation, you're better off paying full price than trying your hand at doing commerce here. Cherry on top, there are several places where you can get products cheaper than here! Just checked fragrance.net and could get the product I accidentally purchased here for $30 less. GO TO TRY, BUT NOT TO BUY!!!

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    Perfumania
    Perfumania
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    W3LL PEOPLE

    W3LL PEOPLE

    4.8(32 reviews)
    0.0 mi
    $$

    This company advertised a free sample of mascara if you took a survey. I took a LENGTHY survey and…read morethen was unable to make their site work to order the sample so I sent them a message. I received an automated response that day. The next day they said they were looking into it. Two days later they said I had to email them. Then that same day they said I wasn't eligible for it because I wasn't subscribed to their newsletter PRIOR to the promotion! What a crock! This is the worst customer service. I will absolutely not be doing business with them and you shouldn't either!

    A sweet friend recommended the makeup line at W3LL PEOPLE a few months ago, so I stopped in for a…read morevisit this morning to use a gift card I received for Christmas. I was greeted with a warm smile and felt welcomed instantly by one of their associates, Kana. I'd mentioned to her that I'd drifted from wearing makeup on a regular basis, and was in search of more natural products for easing back into the routine. Kana was incredibly knowledgeable about W3LL PEOPLE history, products and application. Her customer service was outstanding, and after she spent nearly a half hour with me, finding the correct shades, applying products to my skin, etc., I felt I'd been transformed! I'm so grateful for her time and expertise! Unfortunately, I realized my gift card can only be used for online products. I left the store confident in what to purchase and feeling incredibly cared for. I returned home and placed my online order immediately. I wish Kana could have received the credit for her exceptional service today. She was lovely!

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    W3LL PEOPLE - Studio

    Studio

    W3LL PEOPLE
    W3LL PEOPLE

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    Lush Cosmetics - cosmetics - Updated May 2026

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