Staff here is super friendly and eager to help. Once we arrived, the receptionist eagerly helped…read moreget our suitcases to the door, explained the check-out and breakfast times, and asked if we needed help booking any taxis. Breakfast was comprehensive and delicious, with a variety of fruit juices, pastries, bacon and eggs, coffee--what you would expect from a European breakfast.
It kind of pains me to have to give such a friendly place a 3-star review, but there were some pieces that were lacking for me.
There was confusion on the difference between a "naked" vs a standard room (lol). I wish this part was better explained on the website, but needless to say, my friend and I requested a switch for a standard room. For the inconvenience, they kindly offered a bottle of Prosecco on the house.
The rooms are COLD. Thermostats were locked at a certain temperature, and despite fully locking our doors, it felt like cold air was still coming in. All the rooms on the second floor are exposed to an outdoor balcony, so ensuring the rooms are warm enough is key!
The hotel is located a bit far from the city center (~30-min drive), though it is close to a bus stop. I guess this part isn't the fault of the hotel, but in hindsight, I would have picked a place closer to the center of Milan.
Finally, the water temperature for both the sink and shower felt hard to control. I remembered the water either being piping hot, or icy cold (hardly a reasonable in-between), and it made taking a shower or even washing my hands feel uncomfortable.
Overall, it wasn't the best (or the worst) experience. But there are reasons I'd want to stay elsewhere if I'm ever back in the future.
