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    Luxe Flooring Contractor

    4.6 (9 reviews)
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    Services - Luxe Flooring Contractor

    Carpet installation

    Floor installation

    Floor refinishing

    2 More Services

    Floor repair

    Floor restoration

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    2 years ago

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    Martin P.

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    8 months ago

    Lack of communication and customer service. Brushed us off. Apparently they don't need new customers

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    3 years ago

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    Martin P.

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    6 years ago

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    7 years ago

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    4 years ago

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    5 years ago

    Bobs flooring did a fantastic job on our floors! He is knowledgeable and professional! Highly recommend!

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    8 years ago

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    8 years ago

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    Carpet Exchange

    Carpet Exchange

    3.2
    (42 reviews)

    Ordered new flooring from their Colorado Springs location for our new house to be installed. The…read morewhole deal has turned into a nightmare. We were told Levi, the gentleman that initially helped us, wrote down and ordered the wrong flooring for our kitchen. We found out when the installer had us verify before tearing our existing floor up a few days after the carpet was installed. The installers left upset they were not getting paid that day after not working all week. When we called them about it, and Levi was out of the office. The person we spoke to made us feel like we were not being truthful and trying to change our order on them. They told us that they would see what they could do about it. Our realtor was involved in this transaction and knew what flooring we chose as we were in close contact that day and I had my wife on video chat while we chose the flooring as she is a DOD employee and was still working at our old location. Then they took the money out of my account for the kitchen floor with no resolution in place and no call or notification that they were. My realtor asked if she would like us to call them because she was the one that referred us to them and Carpet Exchange mistakenly put her name as the person the flooring was sold to and us as the "Ship To". So she called them. I was called and told that Levi did not remember anything about our visit. I was told to come into their store to show them the flooring I chose. I understand errors and we have been very understanding. When I arrived, Levi was "off" again and I felt like the older gentleman that was there was using every tactic he could to make it not their fault and get me to admit something. After several minutes of back and forth explaining things and showing him the correct flooring, He said they would get it taken care of and I went home. After several days of waiting I was talking to my realtor who called Carpet Exchange wondering what's going on seeing her name is on the job too. Only then, did Brock (another new person) call me and say that he "needed to inspect the existing floor again" because Levi wrote the existing flooring down as a more expensive Tile and Concrete removal which the first installers that came out with the wrong flooring stated it was not. When Brock arrived he admitted that Levi did write the correct flooring down originally but ordered the wrong flooring. He said he saw what he wrote down. He looked at the existing flooring and the hole the carpet people put in the wall and told us he would get it resolved. He also took pictures of the hole. This was Nov 18. We have been understanding and very nice to this point. We recorded everything because you know... big businesses... On Nov 22nd I sent Brock a text stating that all of the delays and the way this has been handled was unacceptable. This morning, (23rd), Levi, who hasn't made any effort to contact us throughout this whole dilemma calls us and starts telling us that we are not allowed to be upset about the situation and started finding ways to pick our conversation apart. I presented all the evidence and he did not care and said that they cannot do the job and is going to refund the money for the job. I asked him the amount and it was not the same amount that was on the Job sheet he gave me and started giving me more excuses about how they got the taxes wrong. I told Levi to refund our money and contact their corporate management to get in touch with me. He told me that he would see if he could get them to call me and that it's up to them. I then told Levi that they are to have somebody at my house immediately to fix the damage their installers didn't tell them about. I informed Levi that we are going to contact corporate and post reviews about our experience and he told us to go ahead with our empty threats and treating us like he is above us during this last conversation and he cannot be touched. Great job Carpet Exchange!

    After wasting much time at the two big box home improvement stores in Colorado Springs, I decided…read moreto check out Carpet Exchange at 410 N Academy Blvd, Colorado Springs. I was greeted positively by Steven Hicks who answered all my questions and had exactly the shade and density I was looking for within my budget. A week later Eloy Yonel and his crew performed a flawless install on 5 rooms and 2 hallways in just over 7 hours. The seams are not visible! My experience with Carpet Exhange was fantastic and $1500 less than the two other quotes I received. Do yourself a favor and go to Carpet exchange first!

    Wagner Floors

    Wagner Floors

    4.0
    (32 reviews)

    The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

    I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.

    Luxe Flooring Contractor - flooring - Updated July 2026

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